All Systems Operational
Third party acquirers ? Operational
API ? Operational
Customer Checkout ? Operational
EBANX Dashboard ? Operational
Sandbox Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PSE Maintenance Jun 16, 2024 02:00-08:00 UTC
PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: 16 June 02:00 AM - 08:00 AM (UTC)
Duration: 06:00 hours
Expected Behavior: Intermittence or unavailability

Posted on Jun 06, 2024 - 13:26 UTC
PSE Maintenance Jun 30, 2024 03:00-03:05 UTC
PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: 30 June 03:00 AM - 03:05 AM (UTC)
Duration: 5 minutes
Expected Behavior: Intermittence or unavailability

Posted on Jun 06, 2024 - 13:25 UTC
API Uptime
Fetching
EBANX Dashboard Uptime
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Past Incidents
Jun 13, 2024

No incidents reported today.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 06:00 UTC
Scheduled - SPEI transactions may present intermittence in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Mexico
Date: June 11th, 06:00 AM - 06:30 AM (UTC)
Duration: 30 minutes
Expected Behavior: Intermittence

Jun 6, 17:28 UTC
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024
Resolved - We have addressed the internal interruptions, and operations are back to normal.

Date: Jun 4
Start Time: 20:55 UTC

Jun 4, 21:00 UTC
Identified - We are experiencing internal interruptions with our payment processing system, which is impacting our Local Latam transactions. We are working to resolve the issue and restore our services to normal.

Date: Jun 4
Start Time: 20:30 UTC

Jun 4, 20:39 UTC
Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024
Resolved - Database stall causing high response time on all endpoints on Local API
Jun 1, 21:23 UTC
Monitoring - Database stall causing high response time on all endpoints on Local API
Jun 1, 21:20 UTC
May 31, 2024
Resolved - The intermittency problem has ceased

Date: May 31
Start Time: 00:58 UTC

May 31, 01:11 UTC
Identified - We are experiencing intermittency with our partner Klap, which is impacting our cross-border transactions. We are working to resolve the issue and restore our services to normal.

Date: May 30
Start Time: 00:45 UTC

May 31, 01:01 UTC
May 30, 2024
Completed - Peruvian credit card partners experiencing a partial outage.
May 30, 20:11 UTC
Update - Peruvian credit card partners experiencing a partial outage.
May 30, 20:10 UTC
In progress - Peruvian credit card partners experiencing a partial outage.
May 30, 19:01 UTC