All Systems Operational
Third party acquirers ? Operational
API ? Operational
Customer Checkout ? Operational
EBANX Dashboard ? Operational
Sandbox Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our PIX partner provider will be performing a datacenter migration to improve the reliability and performance of their services. During this maintenance window, Brazilian PIX transactions may experience a maximum of 20 minutes of downtime

Start time: January 13, 2025, at 6:00 UTC
End time: January 13, 2025, at 6:20 UTC

Country: Brazil
Duration: 20 minutes

Posted on Dec 04, 2024 - 19:41 UTC
API Uptime
Fetching
EBANX Dashboard Uptime
Fetching
Past Incidents
Dec 5, 2024
Completed - The scheduled maintenance has been completed.
Dec 5, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:00 UTC
Scheduled - [Cards] payments may present [slight transactional intermittency] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: CL
Date: 2024-12-05
Duration: 45 minutes
Expected Behavior: intermittence

Dec 3, 17:36 UTC
Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024
Completed - Our partner link provider will perform a scheduled maintenance to improve their infrastructure stability.
During this period, Brazilian PIX transactions may experience intermittent outages of up to 15 minutes.

Nov 25, 13:44 UTC
Scheduled - Our partner link provider will perform a scheduled maintenance to improve their infrastructure stability.
During this period, Brazilian PIX transactions may experience intermittent outages of up to 15 minutes.

Nov 12, 13:59 UTC
Nov 24, 2024
Completed - The scheduled maintenance has been completed.
Nov 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:00 UTC
Scheduled - [Cards] payments may present [LATAM Gateway will be undergoing maintenance, carrying out a database upgrade] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: AR
Date: 2024-11-24
Duration: 3h
Expected Behavior: LATAM Gateway will be undergoing maintenance, carrying out a database upgrade

Nov 1, 20:59 UTC
Nov 23, 2024
Completed - The scheduled maintenance has been completed.
Nov 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 05:00 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Countries: Costa Rica, Guatema, Panama
Date: 23 November, 5 AM - 11 AM (UTC)
Duration: From 1 hour to 6 hours
Expected Behavior: Intermittence or unavailability

Nov 13, 15:23 UTC
Nov 22, 2024
Resolved - Nequi services have returned to normal.
Nov 22, 09:11 UTC
Investigating - We have identified an outage with Nequi in Colombia. We are currently in contact with our partner and will provide an update shortly.
Nov 22, 07:00 UTC
Nov 21, 2024

No incidents reported.