[Colombia] Degradation in E-Wallet processing
Identified - We are currently experiencing degraded performance affecting Nequi services in Colombia. The issue originally began at 13:48 UTC and has reoccurred at 19:35 UTC.

Our team is actively monitoring the situation, following up with Nequi. We will continue to provide updates as more information becomes available.
Feb 03, 2026 - 19:48 UTC
Uptime over the past 90 days. View historical uptime.
Core Platform Operational
90 days ago
99.91 % uptime
Today
Payments API Operational
90 days ago
99.5 % uptime
Today
Payout API Operational
90 days ago
100.0 % uptime
Today
Payment Page Operational
90 days ago
100.0 % uptime
Today
Notification Service Operational
90 days ago
99.99 % uptime
Today
Tokenization Service Operational
90 days ago
100.0 % uptime
Today
EBANX Dashboard Operational
90 days ago
100.0 % uptime
Today
Developer Tools Operational
90 days ago
100.0 % uptime
Today
EBANX API Documentation Operational
90 days ago
100.0 % uptime
Today
Sandbox API Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
E-Wallet Operational
Cards (credit/debit) Operational
Cash Operational
Bank Transfer Operational
Bolivia Operational
Cash Operational
Brazil Operational
PIX Operational
Cards (credit/debit) Operational
E-Wallet Operational
Boleto Operational
Bank Transfer Operational
Cash Operational
Chile Operational
Cards (credit/debit) Operational
E-Wallet Operational
ServiPag Operational
Voucher Operational
Sencillito Operational
Bank Transfer Operational
MultiCaja Operational
Colombia Major Outage
Cards (credit/debit) Operational
E-Wallet Major Outage
Bank Transfer Operational
Cash Operational
Costa Rica Operational
Cards (credit/debit) Operational
Dominican Republic Operational
Cards (credit/debit) Operational
Ecuador Operational
SafetyPay Operational
Egypt Operational
Cards (credit/debit) Operational
Fawry Operational
Ghana Operational
E-Wallet Operational
Guatemala Operational
Cards (credit/debit) Operational
India Operational
E-Wallet Operational
Cards (credit/debit) Operational
Kenya Operational
Cards (credit/debit) Operational
E-Wallet Operational
Mexico Operational
Cards (credit/debit) Operational
Cash Operational
E-Wallet Operational
SPEI Operational
OXXO Operational
Nigeria Operational
Bank Transfer Operational
Cards (credit/debit) Operational
E-Wallet Operational
Panama Operational
Cards (credit/debit) Operational
Paraguay Operational
Cards (credit/debit) Operational
Peru Operational
Cards (credit/debit) Operational
PagoEfectivo Operational
SafetyPay Operational
E-Wallet Operational
Philippines Operational
E-Wallet Operational
South Africa Operational
Cards (credit/debit) Operational
E-Wallet Operational
Uganda Operational
E-Wallet Operational
Uruguay Operational
Cards (credit/debit) Operational
E-Wallet Operational
Zambia Operational
E-Wallet Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[Brazil] Scheduled maintenance affecting PIX Feb 9, 2026 06:00-06:30 UTC

Payment method: PIX
Country: Brazil
Start: February 9th, 06:00 UTC
End: February 9th, 06:30 UTC
Impact: One of our PIX partners will perform a schedule maintenance on their transactional database. During this period, PIX transactions will present intermittence. It is expected up to 5 minutes of total downtime in all PIX transactions, with another 5 minutes of increased latency.
Posted on Feb 03, 2026 - 13:39 UTC
Feb 3, 2026
[Colombia] Degradation in E-Wallet processing
Resolved - This incident has been resolved.
Feb 3, 17:27 UTC
Update - Payment processing has returned to normal. Our systems are operating normally, and we continue to monitor closely to ensure service stability.
Feb 3, 17:25 UTC
Update - We are still monitoring this issue.
Feb 3, 17:07 UTC
Identified - We are currently experiencing degraded performance affecting Nequi services in Colombia.

The issue began at 13:48 UTC and is still ongoing. Our team is actively monitoring the situation and following up with Nequi to restore normal service as soon as possible. We will continue to provide updates as more information becomes available.
Feb 3, 17:06 UTC
Feb 2, 2026
[Colombia] PSE Maintenance
Completed - The scheduled maintenance has been completed.
Feb 2, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 03:00 UTC
Scheduled - Payment method: PSE
Country: Colombia
Start: Feb 2nd, 3:00 UTC
End: Feb 2nd, 9:00 UTC

Impact: PSE Payment processing may have intermittence or unavailability during the maintenance window. Transactions may be rejected by the platform during this period.
Jan 31, 13:41 UTC
Feb 1, 2026

No incidents reported.

Jan 31, 2026
[Payin] [Payout] [Argentina] DEBIN Maintenance
Completed - The scheduled maintenance has been completed.
Jan 31, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 05:00 UTC
Update - Payment method: DEBIN (Débito Inmediato)
Country: Argentina
Start: Jan. 31st 5:00 UTC
End: Jan 31st 9:00 UTC

Impact:
Pay in: Payment requests will be rejected. Please try again after the maintenance window.
Pay out: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Jan 23, 14:40 UTC
Scheduled - Payment method: DEBIN (Débito Inmediato)
Country: Argentina
Start: Jan. 31st 5:00 UTC
End: Jan 31st 9:00 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Jan 23, 12:25 UTC
Jan 30, 2026

No incidents reported.

Jan 29, 2026
[WorldPay] System maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 17:00 UTC
Scheduled - Our partner WorldPay will be undergoing schedule maintenance.

Payment Methods: Cards and Payout (via WorldPay)
Country: Brazil and Argentina
Start: Jan. 29th 17:00 UTC
End: Jan. 29th 21:00 UTC

Impact:

Online refund processing: Refunds requested via API or dashboard will be unavailable for up to 3 hours. If the merchant attempts to refund a customer during this period, the request may fail or be held.

Order Modifications: Manual capture requests or cancellations will be queued. Processing will only return to normal after maintenance.

Order Notifications: Although “Authorized/Declined” notifications (in real time) will not be affected, other status notifications (such as capture or settlement confirmation) may be delayed by up to 3 hours. This may cause a slight delay in updating the order status in the merchant's system.

Auto-capture: For merchants who operate with authorization and subsequent automatic capture, the process will be paused. Captures will be processed in batches as soon as the system returns.
Jan 19, 20:47 UTC
[Payout] [Mexico] SPEI Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 04:00 UTC
Scheduled - Payment method: SPEI
Country: Mexico
Start: Jan. 29th 4:00 UTC
End: Jan 29th 6:00 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Jan 28, 13:05 UTC
Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026
[Colombia] PSE Maintenance
Completed - The scheduled maintenance has been completed.
Jan 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 06:00 UTC
Scheduled - PSE payments will have a scheduled maintenance to improve service quality.

Payment Type: PSE (Bank Transfer)
Country: Colombia
Start: January 26th, 6:00 am (UTC)
End: January 26th, 9:00 am (UTC)
Duration: 3 hours

Impact:
During the maintenance window, PSE payment processing may experience intermittence or temporary unavailability. Transactions attempted during this period may be rejected by the platform.
Jan 23, 18:41 UTC
Jan 25, 2026
[Colombia] PSE Maintenance - Phase 2
Completed - The scheduled maintenance has been completed.
Jan 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 04:00 UTC
Scheduled - PSE payments will perform an scheduled maintenance to improve the quality of their services.

Payment Type: PSE (Bank Transfer)
Country: Colombia
Start: January 25th, 4:00 am (UTC)
End: January 25th, 7:00 am (UTC)
Duration: 3 hours

Impact: PSE payments may present intermittence or unavailability in payment processing.
Jan 15, 12:56 UTC
Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
EBANX Dashboard Maintenance
Completed - The scheduled maintenance has been completed.
Jan 22, 22:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 UTC
Scheduled - We will perform scheduled maintenance on all EBANX Dashboard environments. The maintenance is expected to last 3 hours, and all access to the EBANX Dashboard will be unavailable during this period.
Dec 19, 19:10 UTC
Jan 21, 2026
[Payout] [Mexico] Arcus Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 04:00 UTC
Scheduled - Payment method: Arcus (SPEI)
Country: Mexico
Start: Jan. 21st 4:00 UTC
End: Jan 21st 4:30 UTC
Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Jan 19, 12:46 UTC
Jan 20, 2026
Worldpay Platform Upgrade (WPG Release 1)
Completed - The scheduled maintenance has been completed.
Jan 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 04:00 UTC
Scheduled - During this window, the following impacts are expected for operations in Brazil and Argentina:
Order Modifications (Refunds): Notifications processing may be delayed up to 120 minutes during this time.
Order Modifications (Capture): For pre-authorized transactions we recommend to just send capture requests after the maintenance conclusion (Jan 20th 12:00 UTC).
Payment processing: Standard payment processing will NOT be impacted as EBANX will route transactions to another payment partner.
Jan 16, 12:37 UTC
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