EBANX Status

All Systems Operational

Third party acquirers Operational

API Operational

Customer Checkout Operational

EBANX Dashboard Operational

Sandbox Systems Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Partner Maintenance Mar 25, 2023 16:00 - Mar 26, 2023 00:00 UTC

PSE transactions may present interruption in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 26, 02:00 AM - 10:00 AM (UTC)
Duration: 08 hours
Expected behavior: Interruption
Posted on Mar 26, 2023 - 02:00 UTC

Card payments Maintenance Mar 27, 2023 05:00-06:00 UTC

Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: March 27, 5 AM - 6 AM UTC
Duration: 1 hour
Expected Behavior: 10 minutes of intermittence during the maintenance window
Posted on Jan 31, 2023 - 18:50 UTC

Card payments Maintenance Apr 24, 2023 05:00-07:00 UTC

Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: April 24, 5 AM - 7 AM UTC
Duration: 2 hours
Expected Behavior: 1.5 hours of intermittence during the maintenance window
Posted on Jan 31, 2023 - 18:52 UTC

Card payments Maintenance May 23, 2023 05:00-07:00 UTC

Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: May 23, 5 AM - 7 AM UTC
Duration: 2 hours
Expected Behavior: 1.5 hours of intermittence during the maintenance window
Posted on Feb 01, 2023 - 16:56 UTC

Card payments Maintenance Jun 20, 2023 05:00-07:00 UTC

Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: June 20, 5 AM - 7 AM UTC
Duration: 2 hours
Expected Behavior: 1.5 hours of intermittence during the maintenance window
Posted on Feb 01, 2023 - 17:01 UTC

System Metrics Month Week Day

API Uptime

Fetching

EBANX Dashboard Uptime

Fetching

Past Incidents

Mar 23, 2023

No incidents reported today.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 15, 04:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 UTC

Scheduled - Card transactions and refunds may present intermittence due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 15, 01:00 AM - 04:30 AM (UTC)
Duration: 3:30 hours
Expected behavior: Intermittence
Mar 10, 20:23 UTC

Mar 14, 2023

Brazilian PIX Intermittency

Resolved - This incident has been resolved.
Mar 14, 02:29 UTC

Monitoring - Partial outage solved, we are monitoring the results.
Mar 14, 02:18 UTC

Investigating - We are seeing intermittencies with Brazilian PIX payments, our team is in touch with our providers to resolve this issue.
Mar 14, 02:04 UTC

Mar 13, 2023

No incidents reported.

Mar 12, 2023

Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 12, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 08:01 UTC

Scheduled - Card transactions may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Peru
Date: March 12, 08:00am - 10:00am (UTC)
Duration: 2 hours
Expected Behavior: Intermittence
Mar 10, 20:35 UTC

Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 12, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 02:01 UTC

Scheduled - PSE transactions will present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 12, 02:00 AM- 10:00 AM (UTC)
Duration: 8 hours
Expected Behavior: Intermittence
Mar 10, 18:50 UTC

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.