EBANX Status

All Systems Operational

Third party acquirers Operational

API Operational

Customer Checkout Operational

EBANX Dashboard Operational

Sandbox Systems Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Card Payments Maintenance Jun 6, 2023 07:30-09:30 UTC

Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: 6 June, 7:30 AM - 9:30 AM UTC
Duration: 2 hours
Expected Behavior: 2 hours of intermittence during the maintenance window
Posted on Jun 01, 2023 - 18:00 UTC

Card payments Maintenance Jun 20, 2023 05:00-07:00 UTC

Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: June 20, 5 AM - 7 AM UTC
Duration: 2 hours
Expected Behavior: 1.5 hours of intermittence during the maintenance window
Posted on Feb 01, 2023 - 17:01 UTC

PSE Maintenance Jun 25, 2023 02:00-08:00 UTC

PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: 25 June, 02:00 AM - 08:00 AM (UTC)
Duration: 6 hours
Expected Behavior: Intermittence or unavailability
Posted on Jun 02, 2023 - 13:21 UTC

System Metrics Month Week Day

API Uptime

Fetching

EBANX Dashboard Uptime

Fetching

Past Incidents

Jun 5, 2023

No incidents reported today.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

Sandbox infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Jun 2, 14:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 12:00 UTC

Scheduled - We would like to inform you that we will be performing scheduled maintenance on one of our sandbox databases to ensure optimal performance and reliability. During this maintenance window, there will be a temporary interruption in access to the sandbox environments.

Maintenance Details:
Scheduled Date: June 2, 2023
Maintenance Start Time: 12:00 PM (UTC)
Duration: 1 hour
Expected impact: 10 minutes of access intermittencies

We apologize for any inconvenience this may cause. Our team will be working diligently to minimize the impact and complete the maintenance as quickly as possible. We will keep you updated throughout the process via this status page.

If you have any urgent concerns or questions regarding this maintenance, please don't hesitate to reach out to our support team. We appreciate your patience and understanding.
May 31, 19:42 UTC

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

PSE Maintenance

Completed - The scheduled maintenance has been completed.
May 28, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 02:00 UTC

Scheduled - PSE payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: 28 May, 02:00 AM - 08:00 AM (UTC)
Duration: 6 hours
Expected Behavior: Intermittence
May 9, 19:17 UTC

Card Payments Maintenance

Completed - The scheduled maintenance has been completed.
May 28, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 05:00 UTC

Scheduled - Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Peru
Date: May 28, 5 AM - 7 AM UTC
Duration: 2 hours
Expected Behavior: 2 hours of intermittence during the maintenance window
May 26, 18:25 UTC

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

Card payments Maintenance

Completed - The scheduled maintenance has been completed.
May 23, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 05:00 UTC

Scheduled - Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: May 23, 5 AM - 7 AM UTC
Duration: 2 hours
Expected Behavior: 1.5 hours of intermittence during the maintenance window
Feb 1, 16:56 UTC

May 22, 2023

No incidents reported.