All Systems Operational

Uptime over the past 90 days. View historical uptime.
Core Platform Operational
90 days ago
99.99 % uptime
Today
Payments API ? Operational
90 days ago
99.97 % uptime
Today
Payout API ? Operational
90 days ago
100.0 % uptime
Today
Payment Page ? Operational
90 days ago
100.0 % uptime
Today
Notification Service ? Operational
90 days ago
100.0 % uptime
Today
Tokenization Service ? Operational
90 days ago
100.0 % uptime
Today
EBANX Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Developer Tools Operational
90 days ago
100.0 % uptime
Today
EBANX API Documentation ? Operational
90 days ago
100.0 % uptime
Today
Sandbox API ? Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
E-Wallet ? Operational
Cards (credit/debit) ? Operational
Cash ? Operational
Bank Transfer ? Operational
Bolivia Operational
Cash ? Operational
Brazil Operational
PIX ? Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Boleto ? Operational
Bank Transfer ? Operational
Cash ? Operational
Chile Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
ServiPag ? Operational
Voucher ? Operational
Sencillito ? Operational
Bank Transfer ? Operational
MultiCaja ? Operational
Colombia Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Bank Transfer ? Operational
Cash ? Operational
Costa Rica Operational
Cards (credit/debit) ? Operational
Dominican Republic Operational
Cards (credit/debit) ? Operational
Ecuador Operational
SafetyPay ? Operational
Egypt Operational
Cards (credit/debit) ? Operational
Fawry ? Operational
Ghana Operational
E-Wallet ? Operational
Guatemala Operational
Cards (credit/debit) ? Operational
India Operational
E-Wallet ? Operational
Cards (credit/debit) ? Operational
Kenya Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Mexico Operational
Cards (credit/debit) ? Operational
Cash ? Operational
E-Wallet ? Operational
SPEI ? Operational
OXXO ? Operational
Nigeria Operational
Bank Transfer ? Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Panama Operational
Cards (credit/debit) ? Operational
Paraguay Operational
Cards (credit/debit) ? Operational
Peru Operational
Cards (credit/debit) ? Operational
PagoEfectivo ? Operational
SafetyPay ? Operational
E-Wallet ? Operational
Philippines Operational
E-Wallet ? Operational
South Africa Operational
Cards (credit/debit) ? Operational
Uganda Operational
E-Wallet ? Operational
Uruguay Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Zambia Operational
E-Wallet ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[Worldpay] Maintenance Jul 24, 2025 16:00-20:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-07-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:51 UTC

[Worldpay] Mantenimiento Oct 9, 2025 16:00-20:00 UTC

This maintenance allows us to prove that a fail over to our alternative data centre works as intended, which is a necessary step to prevent uncontrolled outages during planned maintenance.

The fail over also allows us to continue our program of network maintenance activities, upgrading associated hardware and software whilst providing new security features.

Services affected

Card Payouts: Mastercard and Visa Payout attempts will be queued and processed after maintenance is complete. Mastercard Send Payouts and Visa Direct Payouts will not be affected.

Incremental Authorisation: Incremental Authorisation requests submitted without a cookie, or with the previous authorisation being over 3 days old will fail. We recommend resubmitting any failed requests after the maintenance is complete.

Online Refund Processing: Online Refund Processing will be unavailable for up to 3 hours.

Order Inquiries: Order Inquiries will be unavailable for up to 3 hours. If you have integrated Order Inquiry responses into your payment processing, then this could cause you impact during our maintenance. Order Inquiries submitted during our maintenance will return the following error:



Synchronised Order Modifications: Synchronised Order Modifications will be unavailable for up to 4 hours.

Order Modifications: Order Modifications submitted during our maintenance will be queued. Please don’t resubmit Order Modifications. All queued Order Modifications will be processed after maintenance is complete.

Auto-capture: Auto-captures will be paused during our maintenance and will be automatically processed after our maintenance is complete.

Order Notifications: Notifications for Authorised/Refused, not submitted via a batch, will be unaffected. All other notifications will be queued for up to 3 hours. Once the notification service resumes notifications will be sent in order and will work towards usual service.

Merchant Administration Interface: The Merchant Administration Interface will be unavailable for up to 3 hours.

Pay As Order: Pay As Order requests submitted will fail if the original order is older than 3 days. We recommend resubmitting any failed requests after the maintenance is complete to process the payment successfully. Pay As Order requests submitted during the maintenance will return the following error message:



Secure Test: Secure Test will be unavailable for up to 3 hours.

Velocity checking: Velocity checking will be unavailable for up to 1 hour.

Futurepay: Futurepay will be unavailable for up to 1 hour.

Payment processing that does not rely on any of the above services will be available throughout the maintenance.

Country: AR and BR
Date: 2025-10-09
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jun 11, 2025 - 16:57 UTC
Jul 14, 2025
MPConnect service instability
Resolved - MPConnect has returned to stable operation.
Jul 14, 17:59 UTC
Monitoring - MPConnect API response time back to normal
Jul 14, 17:36 UTC
Investigating - We are currently investigating service instability with the MPConnect e-wallet.
Jul 14, 17:02 UTC
Jul 13, 2025
PSE Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 02:00 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: July 13th, 3am - 8am (UTC)
Duration: 6 hours
Expected Behavior: Intermittence or unavailability
Jul 10, 13:50 UTC
[Worldpay] Mantenimiento
Completed - The scheduled maintenance has been completed.
Jul 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 04:00 UTC
Scheduled - Between 04:00 UTC and 07:00 UTC on 13 July 2025, the LATAM Gateway will be undergoing maintenance, carrying out a database switchover.

Users may experience service disruption, including an outage of up to 30 minutes, during the above times.

Country: AR and BR
Date: 2025-07-13
Duration: 3 hours
Expected Behavior: Intermittence or unavailability
Jun 9, 15:52 UTC
Jul 12, 2025

No incidents reported.

Jul 11, 2025
Database maintenance - EBANX Local Latam
Completed - The scheduled maintenance has been completed.
Jul 11, 13:15 UTC
Scheduled - We’re performing an emergency maintenance for a capacity adjustment on the infrastructure responsible for the EBANX Local Latam API.
We expect a total downtime of less than 1 minute affecting all transactions.
Jun 4, 14:46 UTC
EBANX Dashboard Maintenance
Completed - The scheduled maintenance has been completed.
Jul 11, 13:14 UTC
Update - We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 13, 19:31 UTC
Scheduled - We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 10, 14:44 UTC
Partner Maintenance - Brazilian PIX Transactions
Completed - The scheduled maintenance has been completed.
Jul 11, 13:14 UTC
Scheduled - Our PIX partner provider will be performing a maintenance to improve the reliability and performance of their services.
Expected behavior: During this maintenance window, Brazilian Pix transactions may present intermittence in payment processing up to 10 minutes.

Start date and time: Mar. 17, 2025 at 06:00:00 UTC
End date and time: Mar. 17, 2025 at 06:30:00 UTC

Country: Brazil
Duration:  30 minutes
Feb 18, 19:42 UTC
PSE Colombia Datacenter Maintenance
Completed - The scheduled maintenance has been completed.
Jul 11, 13:12 UTC
Update - We expect a service interruption for bank transfer payments/PSE in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 9, 14:52 UTC
Scheduled - We expect a service interruption for bank transfer payments in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 9, 14:50 UTC
Database maintenance - EBANX Local Latam
Completed - The scheduled maintenance has been completed.
Jul 11, 13:12 UTC
Scheduled - We’re performing an emergency maintenance for a capacity adjustment on the infrastructure responsible for the EBANX Local Latam API.

We expect a total downtime of less than 1 minute affecting all transactions.
Feb 11, 20:13 UTC
Partner Maintenance - Brazilian PIX Transactions
Completed - The scheduled maintenance has been completed.
Jul 11, 13:12 UTC
Scheduled - Our PIX partner provider will be performing a datacenter migration to improve the reliability and performance of their services. During this maintenance window, Brazilian PIX transactions may experience a maximum of 20 minutes of downtime

Start time: January 13, 2025, at 6:00 UTC
End time: January 13, 2025, at 6:20 UTC

Country: Brazil
Duration: 20 minutes
Dec 4, 19:41 UTC
Jul 10, 2025
Transaction Instability in Egypt – Fawry
Resolved - The incident has been resolved.
Jul 10, 14:14 UTC
Monitoring - We are currently observing a drop in conversion rates for transactions processed through Fawry in Egypt. The issue started on July 7 around 17:06 (UTC) and is related to a wider disruption affecting banks and telecom infrastructure in Cairo region.
While Fawry initially reported no impact on their services, they are further investigating the situation currently. Partial transaction traffic continues, but overall conversion remains significantly below expected levels.
We remain in contact with the partner and continue to monitor the situation closely. Further updates will be shared as soon as we have more information.
Jul 8, 14:58 UTC
Brazilian PIX conversion drop
Resolved - PIX service is re-established.
Jul 10, 11:26 UTC
Investigating - We have identified a drop in the conversion rate for the Brazilian payment method PIX. We are investigating the root cause.
Jul 10, 11:09 UTC
Jul 9, 2025

No incidents reported.

Jul 8, 2025
[Worldpay] Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:00 UTC
Scheduled - Between 04:00 and 12:00 UTC on 8 July 2025, there may be a delay of up to 120 minutes
from Order Modification submission to the outcome appearing in the Merchant
Administration Interface and being returned in order notifications (if enabled).

Between 04:00 UTC 8 July 2025 and 16:00 UTC on 9 July 2025, there may be intermittent
disruption to the Pay By Link service for requests created shortly before the release
window.

Country: CL and BR
Date: 2025-07-08 - 2025-07-09
Duration: 8 hours and 12 hours
Expected Behavior: Intermittence or unavailability
Jul 4, 13:53 UTC
[Klap] Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 08:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 08:00 UTC
Scheduled - We want to inform you that on Tuesday, July 8th, between 4:00 a.m. and 4:40 a.m., we will be making several improvements to our acquiring service.

During this time window, the transactional service will be unavailable. We recommend that you take all necessary measures to ensure your business is not affected.
Country: CL
Date: 2025-07-08
Duration: 40 minutes
Expected Behavior: unavailable
Jul 4, 09:29 UTC
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Partner Outage
Resolved - The issue affecting our OXXOPay partner has been resolved. As of 03:10 UTC, services have returned to normal, and payment confirmations are processing as expected. We will continue to monitor the situation closely and share a summary report if necessary.
Jul 3, 03:34 UTC
Identified - We are currently experiencing a major incident with our OXXOPay partner in Mexico. The issue began at 01:49 UTC and is currently ongoing. Payment confirmation is currently stopped. Our team is actively in touch with the provider and will share updates as they become available.
Jul 3, 02:51 UTC
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

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