All Systems Operational
Third party acquirers ? Operational
API ? Operational
Customer Checkout ? Operational
EBANX Dashboard ? Operational
Sandbox Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our PIX partner provider will be performing a datacenter migration to improve the reliability and performance of their services. During this maintenance window, Brazilian PIX transactions may experience a maximum of 20 minutes of downtime

Start time: January 13, 2025, at 6:00 UTC
End time: January 13, 2025, at 6:20 UTC

Country: Brazil
Duration: 20 minutes

Posted on Dec 04, 2024 - 19:41 UTC
Database maintenance - EBANX Local Latam Feb 18, 2025 06:00-07:00 UTC
We’re performing an emergency maintenance for a capacity adjustment on the infrastructure responsible for the EBANX Local Latam API.

We expect a total downtime of less than 1 minute affecting all transactions.

Posted on Feb 11, 2025 - 20:13 UTC
PSE Maintenance Feb 23, 2025 02:00-08:00 UTC
PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: February 23rd, 02:00 AM - 08:00 AM (UTC)
Duration: 6 hours
Expected Behavior: Intermittence or unavailability

Posted on Jan 28, 2025 - 18:50 UTC
Cards Maintenance Feb 25, 2025 05:00-09:00 UTC
Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: February 25th, 05 am - 9 am (UTC)
Duration: 4 hours
Expected Behavior: Intermittence or unavailability

Posted on Feb 17, 2025 - 18:38 UTC
[Worldpay] Maintenance Apr 24, 2025 16:00-20:00 UTC
Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-04-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability

Posted on Jan 24, 2025 - 12:45 UTC
[Worldpay] Maintenance Jul 24, 2025 16:00-20:00 UTC
Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-07-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability

Posted on Jan 24, 2025 - 12:51 UTC
[Worldpay] Maintenance Oct 9, 2025 16:00-20:00 UTC
Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-10-09
Duration: 4 hours
Expected Behavior: Intermittence or unavailability

Posted on Jan 24, 2025 - 12:53 UTC
API Uptime
Fetching
EBANX Dashboard Uptime
Fetching
Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025
Completed - The scheduled maintenance has been completed.
Feb 17, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 05:00 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: February 17th, 05 am - 10:30 am (UTC)
Duration: 5 hours and 30 minutes
Expected Behavior: Intermittence or unavailability

Feb 5, 20:20 UTC
Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Resolved - There's an ongoing incident in the Pix infrastructure (Brazilian Central Bank) affecting all Pix providers. We're monitoring it.
Feb 13, 12:56 UTC
Identified - There's an ongoing incident in the Pix infrastructure (Brazilian Central Bank) affecting all Pix providers. We're monitoring it.
Feb 13, 12:13 UTC
Investigating - We are experiencing a pix instability. We are investigating the issue.
Feb 13, 12:05 UTC
Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025
Completed - The scheduled maintenance has been completed.
Feb 10, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:10 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: February 10th, 7:10 am - 7:30 am (UTC)
Duration: 20 minutes
Expected Behavior: Intermittence or unavailability

Jan 30, 14:11 UTC
Feb 9, 2025
Completed - The scheduled maintenance has been completed.
Feb 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 08:00 UTC
Scheduled - Cards and wallet payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: February 9th, 08 am - 10 am (UTC)
Duration: 2 hours
Expected Behavior: Intermittence or unavailability

Feb 6, 18:12 UTC
Feb 8, 2025

No incidents reported.

Feb 7, 2025
Resolved - PIX transactions have stabilized, and transaction processing is now operating normally.
Feb 7, 17:34 UTC
Identified - Several partner banks in Brazil are currently experiencing instability in their PIX operations. As a result, this may impact the approval rate of transactions processed through this payment method, with variations depending on the issuing bank and specific transaction conditions.

Our team is closely monitoring the situation and working to mitigate any potential impact. We will continue to track updates from the affected banks and will notify you as soon as normal operations are restored.

Feb 7, 16:37 UTC
Resolved - Communication with our partner has been successfully reestablished, and operations are now proceeding normally.
Feb 7, 12:31 UTC
Identified - We are experiencing intermittency with our 3DS partner that is impacting the 3DS token transactions of all credit card payments. Our team is working to normalize the problem, and we will return soon with more information.
Feb 6, 13:56 UTC
Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 07:01 UTC
Scheduled - [Cards payments] payments may present [For this activity there is no intermittency or planned interruption of service.] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: CL
Date: 2025-02-06
Duration: 5 hours
Expected Behavior: No service

Jan 31, 21:45 UTC
Completed - The scheduled maintenance has been completed.
Feb 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 07:00 UTC
Scheduled - [Cards payments] payments may present [For this activity there is no intermittency or planned interruption of service.] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: CL
Date: 2025-02-06
Duration: 1 hour
Expected Behavior: Unavailability

Jan 31, 21:42 UTC
Completed - The scheduled maintenance has been completed.
Feb 6, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 04:00 UTC
Scheduled - [Cards payments] payments may present [For this activity there is no intermittency or planned interruption of service.] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: AR and BR
Date: 2025-02-06
Duration: 1 hour
Expected Behavior: Service interruption

Feb 4, 18:46 UTC
Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 05:00 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: February 5th, 5 am - 8 am (UTC)
Duration: 3 hours
Expected Behavior: Intermittence or unavailability

Jan 29, 17:15 UTC
Feb 4, 2025

No incidents reported.