EBANX Status

All Systems Operational

Third party acquirers

Operational

API

Operational

Customer Checkout

Operational

EBANX Dashboard

Operational

Sandbox Systems

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PSE Maintenance Oct 8, 2023 07:00-12:00 UTC

PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: 8 October 07:00 AM - 12:00 PM (UTC)
Duration: 5 hours
Expected Behavior: Intermittence or unavailability
Posted on Sep 28, 2023 - 21:13 UTC

[Worldpay] Maintenance Oct 26, 2023 16:00-22:00 UTC

Cards payments may present service disruption in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: AR
Date: 2023-10-26
Duration: 6 hours
Expected Behavior: Service disruption

Services affected: Card Payouts, Merchant Administration Interface, Order Inquiries, Order Modifications / Autocapture, Pay As Order, Secure Test, Velocity checking, Online Refunds, and Futurepay
Posted on Sep 27, 2023 - 22:04 UTC

System Metrics Month Week Day

API Uptime

Fetching

EBANX Dashboard Uptime

Fetching

Past Incidents

Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

EBANX API Background Notifications delay

Resolved - Our background processing infrastructure is running late on notifications. No data has been lost and the notifications should be caught up shortly.
Sep 28, 13:28 UTC

[Klap] Maintenance

Completed - The scheduled maintenance has been completed.
Sep 28, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 05:00 UTC

Scheduled - Cards payments may present intermittences or instabilities in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: CL
Date: 2023-09-28
Duration: 3 hours
Expected Behavior: Intermittences or instabilities
Sep 27, 22:08 UTC

Sep 27, 2023

No incidents reported.

Sep 26, 2023

Database maintenance - EBANX Dashboard

Completed - The scheduled maintenance has been completed.
Sep 26, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 UTC

Scheduled - We're performing an emergency maintenance on our database server responsible for the EBANX Dashboard.

The expected behavior for this period is a 2 hour downtime on the EBANX Dashboard within the maintenance window.

We appreciate your patience and understanding, as we are continuously looking to provide the best payment experience.

Start date and time: Sep. 26, 2023 at 10:00:00 UTC
End date and time: Sep. 26, 2023 at 12:00:00 UTC

Date: Sep. 26, 2023
Duration: 2 hours
Sep 25, 19:30 UTC

Database maintenance - Brazilian Boletos and PIX transactions

Completed - The scheduled maintenance has been completed.
Sep 26, 05:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 05:00 UTC

Scheduled - We're performing an emergency maintenance on our database server responsible for Brazilian Boletos and PIX transactions, impacting the EBANX API.

The expected behavior for this period is a 1 minute downtime on the EBANX API for PIX and Boleto transactions within the maintenance window.

Start date and time: Sep. 26, 2023 at 05:00:00 UTC
End date and time: Sep. 26, 2023 at 05:15:00 UTC

Country: Brazil
Date: Sep. 26, 2023
Duration: 15 minutes

The chosen time window is expected to have the lowest volume in a day. We appreciate your patience and understanding, as we are continuously looking to provide the best payment experience.
Sep 19, 18:09 UTC

Sep 25, 2023

Cards maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 07:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 07:01 UTC

Scheduled - Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: September 25, 7 AM - 07:20 AM UTC
Duration: 20 minutes
Expected Behavior: 20 minutes of intermittence during the maintenance window
Sep 22, 17:17 UTC

Sep 24, 2023

PSE Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 08:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 02:00 UTC

Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: 24 September, 02:00 AM - 08:00 AM (UTC)
Duration: 6 hours
Expected Behavior: Intermittence or unavailability
Sep 1, 18:18 UTC

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.