All Systems Operational
Third party acquirers ? Operational
API ? Operational
Customer Checkout ? Operational
EBANX Dashboard ? Operational
Sandbox Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[Worldpay] Maintenance Oct 24, 2024 16:00-20:00 UTC
CARDS payments may present service disruption in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2024-10-24
Duration: 4h
Expected Behavior: service disruption

Services affected: Card Payouts, Incremental Authentication, Merchant Administration Interface, Order Inquiries, Synchronised Order Modifications, Order Modifications / Autocapture, Pay As Order, Online Refunds
Impact: Service disruption
Duration: 4 hours
Date: 24 October 2024 Start: 16:00 UTC End: 20:00 UTC
Posted on Oct 11, 2024 - 17:14 UTC
System Metrics Month Week Day
API Uptime
Fetching
EBANX Dashboard Uptime
Fetching
Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024
Brazilian BACEN service outage
Resolved - The Central Bank of Brazil (BACEN) has restored its services, and our PIX services have returned to normal operation as well.
Oct 14, 14:59 UTC
Investigating - We identified that payment method PIX conversion drop to zero due to an outage from Brazilian BACEN, who provides the PIX service.
Oct 14, 13:36 UTC
Oct 13, 2024
Partner Maintenance - Brazilian PIX Transactions
Completed - The scheduled maintenance has been completed.
Oct 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 05:00 UTC
Scheduled - Our partner link provider will perform a scheduled maintenance to improve their infrastructure stability.
During this period, Brazilian PIX transactions may experience intermittent outages of up to 15 minutes.

Start date and time: October 13, 2024, at 05:00 UTC
End date and time: October 13, 2024, at 08:00 UTC

Country: Brazil
Duration: 3 hours
Oct 9, 12:36 UTC
Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Database maintenance - EBANX Crossborder
Completed - The scheduled maintenance has been completed.
Oct 9, 13:20 UTC
Scheduled - We will perform maintenance that may impact transactions in the EBANX Crossborder environment.
The maintenance is expected to take about 1 hour, and we expect a maximum of 10 minutes latency during this period.
Aug 8, 18:55 UTC
Database maintenance - EBANX Local Latam
Completed - The scheduled maintenance has been completed.
Oct 9, 13:20 UTC
Scheduled - We will perform maintenance that may impact transactions in the EBANX Local Latam environment.
The maintenance is expected to take about 1 hour, and we expect a maximum of 10 minutes latency during this period.
Aug 8, 18:45 UTC
Database maintenance - EBANX Local Latam
Completed - The scheduled maintenance has been completed.
Oct 9, 13:19 UTC
Scheduled - We’re performing an emergency maintenance on the infrastructure responsible for the EBANX Local Latam API.
The expected behavior for this period is a 10 minutes of intermittent latency on the payment notifications within the maintenance window.
This maintenance will not impact the main infrastructure of EBANX Local Latam, but may only generate a small latency in Pix.
We have chosen the best time, with fewer Pix transactions executing.
Sep 3, 13:58 UTC
Database maintenance - EBANX Local Latam
Completed - The scheduled maintenance has been completed.
Oct 9, 13:19 UTC
Scheduled - We’re performing an emergency maintenance for a capacity adjustment on the infrastructure responsible for the EBANX Local Latam API.
We expect a total downtime of less than 1 minute, where no payments will be processed.
Sep 13, 21:26 UTC
Database maintenance - EBANX Diamond
Completed - The scheduled maintenance has been completed.
Oct 9, 13:18 UTC
Update - We will perform maintenance that may impact transactions in the EBANX Diamond environment.
The maintenance is expected to take about 1 hour, and we expect a maximum of 10 minutes latency during this period.
Aug 1, 15:14 UTC
Scheduled - We will perform maintenance that may impact transactions in the EBANX Diamond environment.
The maintenance is expected to take about 1 hour, and we expect a maximum of 10 minutes latency during this period.
Aug 1, 15:13 UTC
Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
PSE Maintenance
Completed - The scheduled maintenance has been completed.
Oct 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 04:00 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: October 4th, 04:00 AM - 10:00 AM (UTC)
Duration: 6 hours
Expected Behavior: Intermittence or unavailability
Oct 1, 17:30 UTC
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage