All Systems Operational

Uptime over the past 90 days. View historical uptime.
Core Platform Operational
90 days ago
99.99 % uptime
Today
Payments API ? Operational
90 days ago
100.0 % uptime
Today
Payout API ? Operational
90 days ago
100.0 % uptime
Today
Payment Page ? Operational
90 days ago
100.0 % uptime
Today
Notification Service ? Operational
90 days ago
100.0 % uptime
Today
Tokenization Service ? Operational
90 days ago
100.0 % uptime
Today
EBANX Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Developer Tools Operational
90 days ago
100.0 % uptime
Today
EBANX API Documentation ? Operational
90 days ago
100.0 % uptime
Today
Sandbox API ? Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
E-Wallet ? Operational
Cards (credit/debit) ? Operational
Cash ? Operational
Bank Transfer ? Operational
Bolivia Operational
Cash ? Operational
Brazil Operational
PIX ? Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Boleto ? Operational
Bank Transfer ? Operational
Cash ? Operational
Chile Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
ServiPag ? Operational
Voucher ? Operational
Sencillito ? Operational
Bank Transfer ? Operational
MultiCaja ? Operational
Colombia Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Bank Transfer ? Operational
Cash ? Operational
Costa Rica Operational
Cards (credit/debit) ? Operational
Dominican Republic Operational
Cards (credit/debit) ? Operational
Ecuador Operational
SafetyPay ? Operational
Egypt Operational
Cards (credit/debit) ? Operational
Fawry ? Operational
Ghana Operational
E-Wallet ? Operational
Guatemala Operational
Cards (credit/debit) ? Operational
India Operational
E-Wallet ? Operational
Cards (credit/debit) ? Operational
Kenya Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Mexico Operational
Cards (credit/debit) ? Operational
Cash ? Operational
E-Wallet ? Operational
SPEI ? Operational
OXXO ? Operational
Nigeria Operational
Bank Transfer ? Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Panama Operational
Cards (credit/debit) ? Operational
Paraguay Operational
Cards (credit/debit) ? Operational
Peru Operational
Cards (credit/debit) ? Operational
PagoEfectivo ? Operational
SafetyPay ? Operational
E-Wallet ? Operational
Philippines Operational
E-Wallet ? Operational
South Africa Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Uganda Operational
E-Wallet ? Operational
Uruguay Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Zambia Operational
E-Wallet ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Arcus Maintenance Nov 8, 2025 16:00 - Nov 9, 2025 04:00 UTC

We would like to inform you about a scheduled maintenance on Arcus. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability. Despite all contingency measures, it is possible that occasional intermittencies may occur in payment processing during the maintenance window.

Details:
Payment Type: SPEI (Payouts)
Country: Mexico
Date (Time UTC): November 08, 2025 – 16:00 UTC
Duration: 12 hours (expected to end on November 09, 2025 – 04:00 UTC)
Expected Behaviour: Payouts will be withheld for processing until partner maintenance is completed.
Posted on Nov 07, 2025 - 19:10 UTC

PSE Maintenance Nov 10, 2025 06:00-09:00 UTC

PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: November 10th, 6 am - 9 am (UTC)
Duration: 3 hours
Expected Behavior: Intermittence or unavailability
Posted on Nov 07, 2025 - 20:38 UTC

[Brazil] PIX Planned Maintenance Window Dec 8, 2025 06:00-06:30 UTC

One of our partners will perform scheduled maintenance in one of their systems. The maintenance window will last 30 minutes. During this interval, we expect PIX transactions to fail for a total of 5 minutes, plus another 5 minutes in case of rollback.

Expected behavior for PIX transactions during the approximately 5 minutes of outage:
- PIX QRCode: QrCode generation will not be directly affected, but If the customer tries to scan and pay the QrCode during the window of downtime, he will receive an error. The same QRCode can be scanned later and paid with success.
- Enrollments: Customers will not be able to complete/accept the enrollment during the window of downtime. Enrollment confirmation will be delayed during the same window of downtime.
- Payouts: Payouts will suffer up to 5 minutes of delay to be performed if requested during the window of downtime.
Posted on Nov 05, 2025 - 14:34 UTC

[Local Operation] Databases Planned Maintenance Window Dec 8, 2025 06:00-06:30 UTC

Please be advised that we will be conducting scheduled maintenance on our core database systems.
While the maintenance window is 30 minutes, we anticipate a brief period of service unavailability lasting less than 1 minute.
Our cross-border operations will not be affected.
Posted on Nov 07, 2025 - 23:21 UTC
Nov 10, 2025

No incidents reported today.

Nov 9, 2025
Nequi Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 12:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 04:40 UTC
Scheduled - Nequi Wallet and Card payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: November 9th, 4:40 am - 12:40 am (UTC)
Duration: 8 hours
Expected Behavior: Intermittence or unavailability
Nov 5, 16:54 UTC
[Brasil] PIX degradation
Resolved - Incident resolved
Nov 9, 07:00 UTC
Monitoring - We have restored our service, and we are monitoring it.
Nov 9, 06:18 UTC
Update - We are seeing recovery, however, conversion is still below normal.
Nov 9, 06:04 UTC
Update - Customers are able to create the PIX payment but unable to pay. We already working on it.
Nov 9, 05:52 UTC
Investigating - We have identified a degradation in our PIX payment type payments. We are investigating.
Nov 9, 05:31 UTC
Nov 8, 2025

No incidents reported.

Nov 7, 2025
[Worldpay] Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:00 UTC
Scheduled - Between 04:00 and 12:00 UTC on October 7th 2025, there may be a delay of up to 120 minutes from Order Modification submission to the outcome appearing in the Merchant Administration Interface and being returned in order notifications (if enabled).

All other services will be unaffected. Payment Processing that doesn't rely on the Services OrderModification & PayByLink, won't be affected at all. So no volume routing to other provider is needed.

Country: AR and BR
Date: 2025-10-07
Duration: 8 hours
Expected Behavior: Intermittence or unavailability
Oct 1, 19:45 UTC
Nov 6, 2025

No incidents reported.

Nov 5, 2025
Data unavailability on Ebanx Merchant Area (Dashboard) in Crossborder
Resolved - The Refunds and Chargebacks pages have been fully restored, and all entities are now available.
Nov 5, 21:41 UTC
Monitoring - The Refunds and Chargebacks pages are close to being fully restored, and we are currently monitoring to ensure all entities are completely available. Our team continues to work on implementing a permanent fix to prevent this issue from recurring.
Nov 5, 17:49 UTC
Investigating - We are currently experiencing infrastructure issues affecting our databases. As a result, some records in MerchantArea may be missing or temporarily unavailable.
At this time, we have identified Refunds and Chargebacks as impacted entities, though additional entities may also be affected. Our engineering team is actively investigating and working to restore full functionality as soon as possible.
Nov 4, 19:18 UTC
[South Africa] Degraded partner performance
Resolved - The incident is now resolved.
Nov 5, 10:23 UTC
Investigating - We are currently experiencing an outage with our Capitec Pay payment partner in South Africa. The issue began at 08:07 UTC and remains ongoing. Our team is actively monitoring the situation and will share updates as they become available.
Nov 5, 09:26 UTC
[South Africa] Degraded partner performance
Resolved - The incident is now resolved.
Nov 5, 06:11 UTC
Investigating - We are currently experiencing an outage with our Capitec Pay payment partner in South Africa. The issue began at 23:25 UTC and remains ongoing. Our team is actively monitoring the situation and will share updates as they become available.
Nov 5, 04:35 UTC
Nov 4, 2025
Nequi Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 07:00 UTC
Scheduled - Nequi Wallet and Card payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: November 4th, 7 am - 8 am (UTC)
Duration: 1 hour
Expected Behavior: Intermittence or unavailability
Oct 31, 19:40 UTC
Nov 3, 2025
[Brazil] Unavailability in NuPay Payment Processing
Resolved - Our team has identified and corrected the internal issue that caused unavailability in NuPay payment processing. The incident began at 2025-11-03 19:49 UTC and was resolved at 2025-11-03 20:15 UTC.

All systems are now operating normally, and we will continue monitoring to ensure full stability.
Nov 3, 23:17 UTC
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
[South Africa] Degraded partner performance
Resolved - This incident has been resolved.
Oct 31, 17:04 UTC
Investigating - We are currently experiencing an outage with our Capitec Pay payment partner in South Africa. The issue began at 13:20 UTC and remains ongoing. Our team is actively monitoring the situation and will share updates as they become available.
Oct 31, 13:21 UTC
All Fawry services maintenance
Completed - The scheduled maintenance has been completed.
Oct 31, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 02:30 UTC
Scheduled - Please be informed that All Fawry services will be unavailable due to the Daylight-Saving Time during the following time window (GMT+3)

🕒 From: 30/10/2025 – 11:30 PM
🕐 To: 31/10/2025 – 01:30 AM
Oct 16, 14:49 UTC
[Colombia] Partner Outage
Resolved - The outage issue affecting our Nequi payment partner in Colombia has been resolved. As of 00:23 UTC, services have returned to normal and transactions are processing as expected. Our team will keep closely monitoring
Oct 31, 01:12 UTC
Identified - We are currently experiencing an outage with our Nequi payment partner in Colombia. The issue began at 22:32 UTC and remains ongoing. Our team is actively monitoring the situation and will share updates as they become available.
Oct 30, 23:32 UTC
Oct 30, 2025
[Brazil] Pix experiencing degradation due to incident on BACEN
Resolved - PIX payments are back to normal.
Oct 30, 19:54 UTC
Investigating - BACEN (Central Bank of Brazil) is experiencing degradation. PIX payments conversion affected.
Oct 30, 19:38 UTC
Oct 29, 2025
[Worldpay ] Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 04:00 UTC
Scheduled - Impact: Service disruption
Dates: 28 October - 29 October 2025

WorldPay announced maintenance on their systems between 04:00 and 12:00 UTC on 28 October 2025. No direct impact is expected as we have fallback with different acquirers in Brazil and Argentina

All other services are unaffected.
Oct 24, 14:44 UTC
Oct 28, 2025
Oct 27, 2025

No incidents reported.

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