[Bolivia][Pagosnet] Payment processing partial degradation
Monitoring - Payment method: Pagosnet
Country: Bolivia
Impact: We have identified the cause of intermittent timeouts and increased failure rates affecting Pagosnet transactions. Our teams are actively working with our partners to resolve the issue and restore normal processing performance. Merchants may experience delayed responses or unsuccessful payment attempts.
May 18, 2026 - 22:28 UTC
Uptime over the past 90 days. View historical uptime.
Core Platform Operational
90 days ago
99.99 % uptime
Today
Payments API Operational
90 days ago
99.98 % uptime
Today
Payout API Operational
90 days ago
100.0 % uptime
Today
Payment Page Operational
90 days ago
100.0 % uptime
Today
Notification Service Operational
90 days ago
100.0 % uptime
Today
Tokenization Service Operational
90 days ago
100.0 % uptime
Today
EBANX Dashboard Operational
90 days ago
100.0 % uptime
Today
Developer Tools Operational
90 days ago
100.0 % uptime
Today
EBANX API Documentation Operational
90 days ago
100.0 % uptime
Today
Sandbox API Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Bolivia Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
Brazil Operational
90 days ago
99.99 % uptime
Today
PIX Operational
90 days ago
99.97 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
99.98 % uptime
Today
Boleto Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
Chile Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
ServiPag Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Colombia Operational
90 days ago
99.98 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
99.94 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
Costa Rica Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Dominican Republic Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Ecuador Operational
90 days ago
100.0 % uptime
Today
SafetyPay Operational
90 days ago
100.0 % uptime
Today
Egypt Operational
90 days ago
100.0 % uptime
Today
Fawry Operational
90 days ago
100.0 % uptime
Today
Guatemala Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Kenya Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Mexico Operational
90 days ago
99.98 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
99.93 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Nigeria Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Panama Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Paraguay Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Peru Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
PagoEfectivo Operational
90 days ago
100.0 % uptime
Today
SafetyPay Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Philippines Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Capitec Pay Operational
90 days ago
100.0 % uptime
Today
Uruguay Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[Colombia][Cards] Scheduled update for card processing May 19, 2026 05:00-05:10 UTC

Payment method(s): Cards (credit/debit)
Country: Colombia
Start: 2026-05-19 05:00 UTC
End: 2026-05-19 05:10 UTC
Impact: A scheduled update for an external provider may cause temporary unavailability for card payments in Colombia for approximately 10 minutes. Transactions attempted during this period may need to be retried.
Posted on May 05, 2026 - 16:28 UTC

[Colombia][Bank Transfer] PSE Scheduled maintenance May 24, 2026 02:00-10:00 UTC

Payment method(s): PSE
Country: Colombia
Start: 2026-05-24 02:00 UTC
End: 2026-05-24 10:00 UTC
Impact: PSE (Bank Transfer) payment processing may experience intermittent degradation, potentially leading to transaction rejections during the maintenance window.
Posted on May 08, 2026 - 14:52 UTC

[Brazil][PIX] Scheduled maintenance for PIX services (Pay-in, Pay-out, Payments, and Refunds) Jun 8, 2026 06:00-06:20 UTC

Payment method(s): PIX
Country: Brazil
Start: 2026-06-08 06:00 UTC
End: 2026-06-08 06:20 UTC
Impact: Planned maintenance by an external provider is scheduled to improve PIX services. During the 20-minute window, all PIX operations (Pay-in, Pay-out, Payments, and Refunds) may experience temporary unavailability.
Posted on May 11, 2026 - 15:30 UTC
May 19, 2026
[South Africa][Capitec] Scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 18, 21:17 UTC
Scheduled - Payment method(s): Capitec Pay
Country: South Africa
Start: 2026-05-18 23:00 UTC
End: 2026-05-19 00:00 UTC
Impact: We would like to inform you about a scheduled maintenance on one of our partners, Capitec. This is an issuer maintenance that will only affect transactions utilizing Capitec services, including Capitec Pay, as well as credit and debit cards issued by them. Despite all EBANX contingency measures, occasional intermittencies or eventual rejections may occur for these specific Capitec payment methods during the window.
May 18, 21:15 UTC
May 18, 2026
[Colombia][Bank Transfer] PSE Scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 03:00 UTC
Scheduled - Payment method(s): PSE
Country: Colombia
Start: 2026-05-18 03:00 UTC
End: 2026-05-18 09:00 UTC
Impact: PSE (Bank Transfer) payment processing may experience intermittent degradation, potentially leading to transaction rejections during the maintenance window.
May 15, 14:45 UTC
May 17, 2026
[Payout][Argentina] DEBIN Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:00 UTC
Scheduled - Payment method: DEBIN
Country: Argentina
Start: May 17th 5:00 UTC
End: May 17th 11:00 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Apr 6, 13:46 UTC
[Peru][Payouts] Instant Transfers Scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 17, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 04:00 UTC
Scheduled - Payment method(s): Instant Transfers
Country: Peru
Start: 2026-05-17 04:00 UTC
End: 2026-05-17 05:30 UTC
Impact: Merchants can create payouts normally. The partner will remain operational with some intermittency, during this period. EBANX will safely withhold the processing until the maintenance concludes, and then process all queued payouts normally.
May 15, 19:31 UTC
[South Africa][Capitec] Scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 15, 23:38 UTC
Scheduled - Payment method(s): All Capitec Services
Country: South Africa
Start: 2026-05-17 01:00 UTC
End: 2026-05-17 04:00 UTC
Impact: We would like to inform you about a scheduled maintenance on one of our partners, Capitec. This is an issuer maintenance that will only affect transactions utilizing Capitec services, including Capitec Pay, as well as credit and debit cards issued by them. Despite all EBANX contingency measures, occasional intermittencies or eventual rejections may occur for these specific Capitec payment methods during the window.
May 15, 23:37 UTC
May 16, 2026

No incidents reported.

May 15, 2026
[Egypt][Fawry] Scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 02:00 UTC
Scheduled - Payment method(s): Fawry Pay
Country: Egypt
Start: 2026-05-15 02:00 UTC
End: 2026-05-15 05:00 UTC
Impact: During planned maintenance by an external provider, Fawry payment services may experience temporary unavailability or intermittent disruptions.
May 13, 11:56 UTC
May 14, 2026
[Mexico][SPEI] Scheduled maintenance for payment processing
Completed - The scheduled maintenance has been completed.
May 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 02:00 UTC
Scheduled - Payment method(s): SPEI (PayIn and PayOut)
Country: Mexico
Start: 2026-05-14 02:00 UTC
End: 2026-05-14 08:00 UTC
Impact: SPEI PayIn and PayOut transactions will be unavailable during the maintenance window.
May 8, 19:51 UTC
May 13, 2026

No incidents reported.

May 12, 2026
[Cross-Border Operations] Scheduled Infrastructure Update
Completed - The scheduled maintenance has been completed.
May 12, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 UTC
Scheduled - Payment method(s): All payment methods

Country: All Countries

Start: May 12th 06:00 AM UTC
End: May 12th 06:30 AM UTC

Impact: We will be performing a scheduled platform infrastructure update affecting EBANX services. While the maintenance window is 30 minutes, a brief period of service unavailability, lasting less than 1 minute, is anticipated.
Apr 9, 12:35 UTC
May 11, 2026
[Colombia][Bank Transfer] PSE Scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 03:00 UTC
Scheduled - Payment method(s): PSE
Country: Colombia
Start: 2026-05-11 03:00 UTC
End: 2026-05-11 09:00 UTC
Impact: PSE (Bank Transfer) payment processing may experience intermittent degradation, potentially leading to transaction rejections during the maintenance window.
May 8, 19:44 UTC
May 10, 2026
[Colombia][Bank Transfer] PSE Scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 02:00 UTC
Scheduled - Payment method(s): PSE
Country: Colombia
Start: 2026-05-10 02:00 UTC
End: 2026-05-10 10:00 UTC
Impact: PSE (Bank Transfer) payment processing may experience intermittent degradation, potentially leading to transaction rejections during the maintenance window.
May 5, 16:11 UTC
[Colombia][E-Wallet] Payment processing degradation
Resolved - Communication intermittencies have been resolved, and transaction conversion has returned to expected levels.
May 10, 03:29 UTC
Investigating - We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.
May 9, 21:30 UTC
Identified - Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
May 9, 19:41 UTC
May 9, 2026
[Mexico][SPEI] Scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 9, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 06:00 UTC
Scheduled - Payment method(s): SPEI (PayIn and PayOut)
Country: Mexico
Start: 2026-05-09 06:00 UTC
End: 2026-05-09 10:00 UTC
Impact: Brief intermittencies may occur for SPEI transactions during planned platform improvements.
May 8, 19:45 UTC
[Mexico][SPEI] Scheduled maintenance for platform improvements
Completed - The scheduled maintenance has been completed.
May 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 06:00 UTC
Scheduled - Payment method(s): SPEI (PayIn and PayOut)
Country: Mexico
Start: 2026-05-09 06:00 UTC
End: 2026-05-09 10:00 UTC
Impact: During this planned infrastructure update, SPEI PayIn and PayOut transactions may experience brief intermittencies.
May 8, 12:45 UTC
[Colombia][E-Wallet] Payment processing degradation
Resolved - Communication intermittencies have been resolved, and transaction conversion has returned to expected levels.
May 9, 05:04 UTC
Monitoring - Payment method(s): E-Wallet
Country: Colombia
Impact: The previously resolved service disruption has reoccurred and may affect E-Wallet transactions in Colombia. Our provider is actively working on stabilization. Further updates will follow.
May 9, 03:56 UTC
[Colombia][E-Wallet] Payment processing degradation
Resolved - Communication intermittencies have been resolved, and transaction conversion has returned to expected levels.
May 9, 03:06 UTC
Monitoring - E-Wallet transactions are gradually returning to normal levels. We are actively monitoring the service for full stability.
May 9, 02:45 UTC
Identified - Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.
May 9, 00:24 UTC
[Brazil][Nupay] Intermittent processing issues
Resolved - Payment method(s): E-Wallet
Country: Brazil
Impact: The issue affecting E-Wallet transactions has been resolved, and services are now operating normally.
May 9, 00:07 UTC
Monitoring - Payment method(s): Nupay
Country: Brazil
Impact: We are currently monitoring intermittent processing issues affecting NuPay transactions. Transactions may still experience intermittent failures or delays during this period. We will provide further updates as more information becomes available.
May 8, 23:17 UTC
May 8, 2026
[Guatemala][Cards] Scheduled maintenance for card processing
Completed - The scheduled maintenance has been completed.
May 8, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:00 UTC
Scheduled - Payment method(s): Cards
Country: Guatemala
Start: 2026-05-08 10:00 UTC
End: 2026-05-08 13:30 UTC
Impact: An external provider is performing scheduled maintenance. Card payment processing may experience intermittent degradation, including a brief service interruption of up to 3 minutes, during the maintenance window.
May 7, 18:52 UTC
MPConnect service instability
Resolved - Services are now operating normally. We will continue to monitor the stability of transactions.
May 8, 01:59 UTC
Update - MPConnect is still working on it.
May 8, 01:32 UTC
Update - MPconnect is facing degradation due to AWS cloud provider instability
May 8, 01:24 UTC
Investigating - We are currently investigating service instability with the MPConnect e-wallet.
May 8, 00:42 UTC
May 7, 2026
[Guatemala][Cards] Scheduled maintenance for card processing
Completed - The scheduled maintenance has been completed.
May 7, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:00 UTC
Scheduled - Payment method(s): Cards
Country: Guatemala
Start: 2026-05-07 10:00 UTC
End: 2026-05-07 13:30 UTC
Impact: An external partner is performing scheduled maintenance. Card payment processing may experience intermittent degradation, including a brief service interruption of up to 3 minutes, during the maintenance window.
May 6, 19:36 UTC
[Peru][PagoEfectivo] Scheduled maintenance for CIP generation
Completed - The scheduled maintenance has been completed.
May 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 04:00 UTC
Scheduled - During planned maintenance by an external provider, intermittent delays or failures in PagoEfectivo CIP generation may occur.
May 2, 23:35 UTC
[Mexico][SPEI] Planned infrastructure update
Completed - The scheduled maintenance has been completed.
May 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:00 UTC
Scheduled - Payment method(s): SPEI (PayIn and PayOut)
Country: Mexico
Start: 2026-05-07 02:00 UTC
End: 2026-05-07 05:00 UTC
Impact: During this planned infrastructure update, SPEI PayIn and PayOut services may experience brief interruptions.
May 6, 22:00 UTC
May 6, 2026
[Colombia][Bank Transfer] Payment confirmation degradation
Resolved - Payment method(s): PSE (Bank Transfer)
Country: Colombia
Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.
May 6, 20:37 UTC
Investigating - Payment method(s): PSE (Bank Transfer)
Country: Colombia
Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.
May 6, 20:14 UTC
[Guatemala][Cards] Scheduled maintenance for card processing
Completed - The scheduled maintenance has been completed.
May 6, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:00 UTC
Scheduled - Payment method(s): Cards
Country: Guatemala
Start: 2026-05-06 10:00 UTC
End: 2026-05-06 13:30 UTC
Impact: An external partner is performing scheduled maintenance. Card payment processing may experience intermittent degradation, including a brief service interruption of up to 3 minutes, during the maintenance window.
May 5, 20:06 UTC
[Colombia][Bank Transfer] PSE Scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 6, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 05:00 UTC
Scheduled - Payment method(s): PSE
Country: Colombia
Start: 2026-05-06 05:00 UTC
End: 2026-05-06 07:00 UTC
Impact: PSE (Bank Transfer) payment processing may experience intermittent degradation, potentially leading to transaction rejections during the maintenance window.
May 5, 20:08 UTC
May 5, 2026
[Guatemala][Cards] Scheduled maintenance for card processing
Completed - The scheduled maintenance has been completed.
May 5, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 10:00 UTC
Scheduled - Payment method(s): Cards
Country: Guatemala
Start: 2026-05-05 10:00 UTC
End: 2026-05-05 13:30 UTC
Impact: An external partner is performing scheduled maintenance. Card payment processing may experience intermittent degradation, including a brief service interruption of up to 3 minutes, during the maintenance window.
May 4, 19:19 UTC
[Egypt][Fawry] Planned platform upgrade
Completed - The scheduled maintenance has been completed.
May 5, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 00:00 UTC
Scheduled - Payment method(s): FawryPay
Country: Egypt
Start: 2026-05-05 00:00 UTC
End: 2026-05-05 01:00 UTC
Impact: FawryPay services will be unavailable due to a planned platform upgrade.
May 4, 17:03 UTC
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