EBANX Status

All Systems Operational

Third party acquirers Operational

API Operational

Customer Checkout Operational

EBANX Dashboard Operational

Sandbox Systems Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Partner Maintenance - Brazilian PIX Transactions Jan 13, 2025 06:00-06:20 UTC

Our PIX partner provider will be performing a datacenter migration to improve the reliability and performance of their services. During this maintenance window, Brazilian PIX transactions may experience a maximum of 20 minutes of downtime

Start time: January 13, 2025, at 6:00 UTC
End time: January 13, 2025, at 6:20 UTC

Country: Brazil
Duration: 20 minutes
Posted on Dec 04, 2024 - 19:41 UTC

System Metrics Month Week Day

API Uptime

Fetching

EBANX Dashboard Uptime

Fetching

Past Incidents

Dec 5, 2024

[Klap] Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 07:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:00 UTC

Scheduled - [Cards] payments may present [slight transactional intermittency] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: CL
Date: 2024-12-05
Duration: 45 minutes
Expected Behavior: intermittence
Dec 3, 17:36 UTC

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

Partner Maintenance - Brazilian PIX Transactions

Completed - Our partner link provider will perform a scheduled maintenance to improve their infrastructure stability.
During this period, Brazilian PIX transactions may experience intermittent outages of up to 15 minutes.
Nov 25, 13:44 UTC

Scheduled - Our partner link provider will perform a scheduled maintenance to improve their infrastructure stability.
During this period, Brazilian PIX transactions may experience intermittent outages of up to 15 minutes.
Nov 12, 13:59 UTC

Nov 24, 2024

[Worldpay] Maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:00 UTC

Scheduled - [Cards] payments may present [LATAM Gateway will be undergoing maintenance, carrying out a database upgrade] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: AR
Date: 2024-11-24
Duration: 3h
Expected Behavior: LATAM Gateway will be undergoing maintenance, carrying out a database upgrade
Nov 1, 20:59 UTC

Nov 23, 2024

Cards Maintenance

Completed - The scheduled maintenance has been completed.
Nov 23, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 05:00 UTC

Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Countries: Costa Rica, Guatema, Panama
Date: 23 November, 5 AM - 11 AM (UTC)
Duration: From 1 hour to 6 hours
Expected Behavior: Intermittence or unavailability
Nov 13, 15:23 UTC

Nov 22, 2024

Partner Outage

Resolved - Nequi services have returned to normal.
Nov 22, 09:11 UTC

Investigating - We have identified an outage with Nequi in Colombia. We are currently in contact with our partner and will provide an update shortly.
Nov 22, 07:00 UTC

Nov 21, 2024

No incidents reported.