All Systems Operational
Third party acquirers ? Operational
API ? Operational
Customer Checkout ? Operational
EBANX Dashboard ? Operational
Sandbox Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Partner Maintenance Feb 12, 2023 03:00-07:00 UTC
PSE transactions may present interruption in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: February 12, 03:00 AM - 07:00 AM (UTC)
Duration: 04 hours
Expected behavior: Interruption

Posted on Feb 03, 2023 - 20:44 UTC
Database Maintenance Feb 13, 2023 07:00-08:00 UTC
On Feb 13rd, 2023, at 7am UTC (4am BRT) we're performing changes on our main database server, impacting the EBANX API. This planned maintenance can cause sparse high latency for some requests during 10 minutes.
We appreciate your patience and understanding, as we are continuously looking to provide the best payment experience.

Posted on Feb 13, 2023 - 14:51 UTC
Card Payments Maintenance Feb 27, 2023 05:00-06:00 UTC
Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: February 27, 5 AM - 6 AM UTC
Duration: 1 hour
Expected Behavior: 10 minutes of intermittence during the maintenance window

Posted on Jan 31, 2023 - 18:32 UTC
Card payments Maintenance Mar 27, 2023 05:00-06:00 UTC
Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: March 27, 5 AM - 6 AM UTC
Duration: 1 hour
Expected Behavior: 10 minutes of intermittence during the maintenance window

Posted on Jan 31, 2023 - 18:50 UTC
Card payments Maintenance Apr 24, 2023 05:00-07:00 UTC
Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: April 24, 5 AM - 7 AM UTC
Duration: 2 hours
Expected Behavior: 1.5 hours of intermittence during the maintenance window

Posted on Jan 31, 2023 - 18:52 UTC
Card payments Maintenance May 23, 2023 05:00-07:00 UTC
Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: May 23, 5 AM - 7 AM UTC
Duration: 2 hours
Expected Behavior: 1.5 hours of intermittence during the maintenance window

Posted on Feb 01, 2023 - 16:56 UTC
Card payments Maintenance Jun 20, 2023 05:00-07:00 UTC
Card payments may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: June 20, 5 AM - 7 AM UTC
Duration: 2 hours
Expected Behavior: 1.5 hours of intermittence during the maintenance window

Posted on Feb 01, 2023 - 17:01 UTC
API Uptime
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EBANX Dashboard Uptime
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Past Incidents
Feb 8, 2023

No incidents reported today.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023
Completed - The scheduled maintenance has been completed.
Feb 5, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 10:01 UTC
Scheduled - AMEX transactions will present interruption in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Mexico
Date: February 5, 10:00 AM - 10:30 AM UTC
Duration: 30 minutes
Expected Behavior: Interruption

Feb 1, 20:12 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 04:00 UTC
Scheduled - PSE transactions may present interruption in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: February 5, 04:00 AM - 08:00 AM (UTC)
Duration: 04 hours
Expected behavior: Interruption

Feb 3, 20:38 UTC
Feb 4, 2023
Resolved - Brazilian Central Bank (BACEN) report that all services are back to normal.
Feb 4, 01:18 UTC
Monitoring - Brazilian Central Bank back normal and is sending Brazilian PIX payments.
Feb 4, 01:07 UTC
Identified - The problem is at Central Bank of Brazil (BACEN) and is affecting all other Banks.
Feb 4, 00:11 UTC
Investigating - We are seeing intermittencies with PIX payments, our team is in touch with our providers to resolve this issue.
Feb 3, 23:50 UTC
Feb 3, 2023
Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Completed - The scheduled maintenance has been completed.
Jan 31, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 06:01 UTC
Scheduled - Start date and time: Jan.31.2023 at 06:00:00 UTC
End date and time: Jan.31.2023 at 09:00:00 UTC

Country: Brazil
Date: 01/31/2023
Duration: 3 hours
Expected behaviour: Brazilian PIX transactions may present intermittence in payment processing due to a maintenance scheduled by one of our partners in order to improve the quality of their services.

Jan 31, 17:58 UTC
Jan 30, 2023
Resolved - This incident has been resolved.
Jan 30, 12:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 21:38 UTC
Investigating - We are seeing intermittencies with PSE payments, our team is in touch with our providers to resolve this issue.

Degraded performance started at: 2023-01-26 15:30 UTC

Jan 27, 17:23 UTC
Completed - The scheduled maintenance has been completed.
Jan 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 05:00 UTC
Scheduled - Card transactions may present intermittence in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: January 30, 5 AM UTC - 7 AM UTC
Duration: 2 Hours
Expected Behavior: Intermittence

Jan 27, 21:25 UTC
Jan 29, 2023

No incidents reported.

Jan 28, 2023
Resolved - This incident has been resolved.
Jan 28, 19:15 UTC
Investigating - Issues with document validation for Argentinian customers, causing an increase of hard-declines BP-DR-111 / Could not validate document. Please try again.
Jan 28, 13:19 UTC
Jan 27, 2023
Completed - The scheduled maintenance has been completed.
Jan 27, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 01:00 UTC
Scheduled - Due to our Partner maintenance the registration of bank-slip into Central Bank (Boletos) will have intermittence in the period. These intermittence applies only for the registration of the EBANX IP bank-slip (Boletos). EBANX API will continue to accept the registration of other bank-slips (Boletos), but they can only be paid after this maintenance.

Start date and time: Jan.27.2023 at 01:00:00 UTC
End date and time: Jan.27.2023 at 03:00:00 UTC

Country: Brazil
Date: 01/27/2022
Duration: 2 hours
Expected behaviour: No interruption on EBANX services. Brazilian Central Bank register of Boletos will have intermittence in the period.

Jan 20, 19:45 UTC
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.