EBANX Status

All Systems Operational

Third party acquirers Operational

API Operational

Customer Checkout Operational

EBANX Dashboard Operational

Sandbox Systems Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Partner Maintenance - Brazilian PIX Transactions Jan `13`, `2025` `06:00`-`06:20` UTC

Our PIX partner provider will be performing a datacenter migration to improve the reliability and performance of their services. During this maintenance window, Brazilian PIX transactions may experience a maximum of 20 minutes of downtime

Start time: January 13, 2025, at 6:00 UTC
End time: January 13, 2025, at 6:20 UTC

Country: Brazil
Duration: 20 minutes
Posted on Dec 04, 2024 - 19:41 UTC

Database maintenance - EBANX Local Latam Feb `18`, `2025` `06:00`-`07:00` UTC

We’re performing an emergency maintenance for a capacity adjustment on the infrastructure responsible for the EBANX Local Latam API.

We expect a total downtime of less than 1 minute affecting all transactions.
Posted on Feb 11, 2025 - 20:13 UTC

PSE Colombia Datacenter Maintenance Mar `10`, `2025` `04:00`-`05:00` UTC

Update - We expect a service interruption for bank transfer payments/PSE in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 09, 2025 - 14:52 UTC

Scheduled - We expect a service interruption for bank transfer payments in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 09, 2025 - 14:50 UTC

Partner Maintenance - Brazilian PIX Transactions Mar `17`, `2025` `06:00`-`06:30` UTC

Our PIX partner provider will be performing a maintenance to improve the reliability and performance of their services.
Expected behavior: During this maintenance window, Brazilian Pix transactions may present intermittence in payment processing up to 10 minutes.

Start date and time: Mar. 17, 2025 at 06:00:00 UTC
End date and time: Mar. 17, 2025 at 06:30:00 UTC

Country: Brazil
Duration: 30 minutes
Posted on Feb 18, 2025 - 19:42 UTC

PSE Maintenance Mar `23`, `2025` `02:00`-`10:00` UTC

PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 23rd, 02:00 AM - 10:00 AM (UTC)
Duration: 8 hours
Expected Behavior: Intermittence or unavailability
Posted on Mar 12, 2025 - 14:44 UTC

EBANX Dashboard Maintenance Mar `24`, `2025` `19:00`-`19:30` UTC

Update - We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 13, 2025 - 19:31 UTC

Scheduled - We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 10, 2025 - 14:44 UTC

[Worldpay] Mantenimiento Mar `25`, `2025` `04:00`-`16:00` UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-03-25
Duration: 12 hours
Expected Behavior: Intermittence or unavailability
Posted on Mar 21, 2025 - 17:21 UTC

[Credibanco] Maintenance Mar `25`, `2025` `07:00`-`09:00` UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 25th, 2025
Duration: 2 hours, 7 AM (UTC) - 9 AM (UTC)
Expected Behavior: Intermittence or unavailability
Posted on Mar 18, 2025 - 18:37 UTC

[Credibanco] Maintenance Mar `26`, `2025` `03:00`-`08:30` UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 26th, 2025
Duration: 5 hours and 30 minutes, 3 AM (UTC) - 8:30 AM (UTC)
Expected Behavior: Intermittence or unavailability
Posted on Mar 18, 2025 - 18:36 UTC

[Worldpay] Maintenance Apr `24`, `2025` `16:00`-`20:00` UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-04-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:45 UTC

[Niubiz] Maintenance Apr `26`, `2025` `04:00`-`11:00` UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-04-26
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Posted on Mar 05, 2025 - 18:19 UTC

[Niubiz] Maintenance May `3`, `2025` `04:00`-`11:00` UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-05-03
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Posted on Mar 05, 2025 - 18:18 UTC

[Niubiz] Maintenance May `17`, `2025` `04:00`-`11:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 05, 2025 - 18:04 UTC

Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-05-17
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Mar 05, 2025 - 18:03 UTC

[Niubiz] Maintenance May `17`, `2025` `04:00`-`11:00` UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-09-13
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Posted on Sep 13, 2025 - 04:00 UTC

[Worldpay] Maintenance Jul `24`, `2025` `16:00`-`20:00` UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-07-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:51 UTC

[Worldpay] Maintenance Oct `9`, `2025` `16:00`-`20:00` UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-10-09
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:53 UTC

System Metrics Month Week Day

API Uptime

Fetching

EBANX Dashboard Uptime

Fetching

Past Incidents

Mar 22, 2025

[NEQUI] Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:00 UTC

Scheduled - Temporary Service Interruption – Due to this migration, payments via Nequi QR Code will be temporarily unavailable on March 21st. We are actively working to restore functionality by March 22nd.
There is no exact time for maintenance, so we estimate 24 hours

Country: Colombia
Date: 2025-03-21
Duration: 24 hours
Expected Behavior: Intermittence or unavailability
Mar 14, 18:43 UTC

Mar 21, 2025

PSE Maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:01 UTC

Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 21st, 5 AM - 8 AM (UTC)
Duration: 3 hours
Expected Behavior: Intermittence or unavailability
Mar 18, 18:59 UTC

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

Cards Maintenance

Completed - The scheduled maintenance has been completed.
Mar 18, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 UTC

Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 18th, 05 am - 9:30 am (UTC)
Duration: 4 hours and 30 minutes
Expected Behavior: Intermittence or unavailability
Mar 11, 13:47 UTC

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

PIX payment flow degradation

Resolved - We have identified the issue and our PIX payment is back to normal.
Mar 11, 18:35 UTC

Investigating - We are investigating an issue with our PIX payment flow.
Mar 11, 18:17 UTC

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

All Systems Operational

Scheduled Maintenance

Partner Maintenance - Brazilian PIX Transactions Jan 13, 2025 06:00-06:20 UTC

Database maintenance - EBANX Local Latam Feb 18, 2025 06:00-07:00 UTC

PSE Colombia Datacenter Maintenance Mar 10, 2025 04:00-05:00 UTC

Partner Maintenance - Brazilian PIX Transactions Mar 17, 2025 06:00-06:30 UTC

PSE Maintenance Mar 23, 2025 02:00-10:00 UTC

EBANX Dashboard Maintenance Mar 24, 2025 19:00-19:30 UTC

[Worldpay] Mantenimiento Mar 25, 2025 04:00-16:00 UTC

[Credibanco] Maintenance Mar 25, 2025 07:00-09:00 UTC

[Credibanco] Maintenance Mar 26, 2025 03:00-08:30 UTC

[Worldpay] Maintenance Apr 24, 2025 16:00-20:00 UTC

[Niubiz] Maintenance Apr 26, 2025 04:00-11:00 UTC

[Niubiz] Maintenance May 3, 2025 04:00-11:00 UTC

[Niubiz] Maintenance May 17, 2025 04:00-11:00 UTC

[Niubiz] Maintenance May 17, 2025 04:00-11:00 UTC

[Worldpay] Maintenance Jul 24, 2025 16:00-20:00 UTC

[Worldpay] Maintenance Oct 9, 2025 16:00-20:00 UTC

Past Incidents

Partner Maintenance - Brazilian PIX Transactions Jan `13`, `2025` `06:00`-`06:20` UTC

Database maintenance - EBANX Local Latam Feb `18`, `2025` `06:00`-`07:00` UTC

PSE Colombia Datacenter Maintenance Mar `10`, `2025` `04:00`-`05:00` UTC

Partner Maintenance - Brazilian PIX Transactions Mar `17`, `2025` `06:00`-`06:30` UTC

PSE Maintenance Mar `23`, `2025` `02:00`-`10:00` UTC

EBANX Dashboard Maintenance Mar `24`, `2025` `19:00`-`19:30` UTC

[Worldpay] Mantenimiento Mar `25`, `2025` `04:00`-`16:00` UTC

[Credibanco] Maintenance Mar `25`, `2025` `07:00`-`09:00` UTC

[Credibanco] Maintenance Mar `26`, `2025` `03:00`-`08:30` UTC

[Worldpay] Maintenance Apr `24`, `2025` `16:00`-`20:00` UTC

[Niubiz] Maintenance Apr `26`, `2025` `04:00`-`11:00` UTC

[Niubiz] Maintenance May `3`, `2025` `04:00`-`11:00` UTC

[Niubiz] Maintenance May `17`, `2025` `04:00`-`11:00` UTC

[Niubiz] Maintenance May `17`, `2025` `04:00`-`11:00` UTC

[Worldpay] Maintenance Jul `24`, `2025` `16:00`-`20:00` UTC

[Worldpay] Maintenance Oct `9`, `2025` `16:00`-`20:00` UTC