All Systems Operational
Third party acquirers ? Operational
API ? Operational
Customer Checkout ? Operational
EBANX Dashboard ? Operational
Sandbox Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Brazilian PIX Transactions Jul 22, 2024 06:00-06:30 UTC
We will perform maintenance related to the incident https://status.ebanx.com/incidents/f8pfl4brym9v on our pix partner link provider.

The maintenance is expected to take about 30 minutes, and no downtime is expected during this period.

Start date and time: July 22, 2024, at 06:00:00 UTC
End date and time: July 22, 2024, at 06:30:00 UTC
Date: July 22, 2024
Duration: 30 minutes

Posted on Jul 17, 2024 - 18:03 UTC
Update - We’re performing an emergency maintenance on one of our secondary databases responsible for the EBANX Crossborder and Local Latam API.
The expected behavior for this period is a 30 minutes of delayed notifications on the EBANX Crossborder and Local Latam API within the maintenance window.
We appreciate your patience and understanding, as we are continuously looking to provide the best payment experience.

Jul 23, 2024 - 14:02 UTC
Update - We’re performing an maintenance on one of our secondary databases responsible for the EBANX Crossborder and Local Latam API.
The expected behavior for this period is a 30 minutes of delayed notifications on the EBANX Crossborder and Local Latam API within the maintenance window.
We appreciate your patience and understanding, as we are continuously looking to provide the best payment experience.

Jul 23, 2024 - 13:09 UTC
Scheduled - We’re performing an maintenance on one of our secondary databases responsible for the EBANX Crossborder and Local Latam API.
The expected behavior for this period is a 30 minutes of delayed notifications on the EBANX Crossborder and Local Latam API within the maintenance window.
We appreciate your patience and understanding, as we are continuously looking to provide the best payment experience.

Jul 23, 2024 - 13:03 UTC
[Decidir/Payway] Maintenance Jul 28, 2024 16:00-22:00 UTC
[Cards] payments may present [intermittent service] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: AR
Date: 2024-07-28
Duration: 6h
Expected Behavior: intermittent service

Posted on Jul 26, 2024 - 14:59 UTC
API Uptime
Fetching
EBANX Dashboard Uptime
Fetching
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Resolved - The services are re-established.
Jul 23, 21:26 UTC
Identified - We are facing issues with our payment notifications.
Jul 23, 20:41 UTC
Resolved - We had instability with our pix network provider from 14:57 UTC to 15:19 UTC that affected mainly pix notifications. The service is back to normal.
Jul 23, 15:23 UTC
Investigating - We're facing issues with pix payment notifications. We're investigating the root cause.
Jul 23, 15:10 UTC
Jul 22, 2024
Resolved - We are currently experiencing interruptions with one of our partners in Colombia, which is affecting the EFT payment method and its conversion rate. We will provide an update as soon as the communication with our partner stabilizes.

Jun 18, 20:00 UTC

Jul 22, 13:31 UTC
Update - We are currently experiencing interruptions with one of our partners in Colombia, which is affecting the EFT payment method and its conversion rate. We will provide an update as soon as the communication with our partner stabilizes.

Jun 18, 20:00 UTC

Jul 18, 22:53 UTC
Identified - We are currently experiencing interruptions with one of our partners in Colombia,, which is affecting the EFT payment method and its conversion rate. We will provide an update as soon as the communication with our partner stabilizes.

Jun 18, 20:00 UTC

Jul 18, 22:50 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024
Resolved - OXXOPay resumed normal operations at UTC 9:31, and we are actively monitoring the situation.
Jul 20, 05:03 UTC
Investigating - We have been experiencing interruptions with our payment method OXXOPay since UTC 4:45, impacting the transaction confirmation.
Jul 19, 07:58 UTC
Jul 19, 2024
Completed - On July 14th, 2024, at 6 AM UTC (3 AM BRT), we will perform a small maintenance on one of our database servers, impacting the EBANX API. This planned maintenance can cause sparse high latency for some requests during 1 hour.

The chosen time window is expected to have the lowest volume in a day. We appreciate your patience and understanding, as we are continuously looking to provide the best payment experience.

Jul 19, 16:13 UTC
Scheduled - On July 14th, 2024, at 6 AM UTC (3 AM BRT), we will perform a small maintenance on one of our database servers, impacting the EBANX API. This planned maintenance can cause sparse high latency for some requests during 1 hour.

The chosen time window is expected to have the lowest volume in a day. We appreciate your patience and understanding, as we are continuously looking to provide the best payment experience.

Jun 14, 14:20 UTC
Completed - The card token provider resumed normal operations at 13:24 UTC, and we are actively monitoring the situation.
Jul 19, 16:08 UTC
Update - The card token provider resumed normal operations at 13:24 UTC, and we are actively monitoring the situation.
Jul 19, 14:14 UTC
Update - The card token provider resumed normal operations at 5:51 UTC, and we are actively monitoring the situation.
Jul 19, 07:53 UTC
Verifying - Our card token provider is experiencing a service interruption, and we will observe a degradation in card payments.
Jul 19, 07:53 UTC
In progress - Our card token provider is experiencing a service interruption, and we will observe a degradation in card payments.
Jul 19, 05:12 UTC
Verifying - The card token provider resumed normal operations at 4:07 UTC, and we are actively monitoring the situation.
Jul 19, 04:34 UTC
In progress - Our card token provider is experiencing a service interruption, and we will observe degradation in card payments.
Jul 18, 22:22 UTC
Jul 18, 2024
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.