All Systems Operational

Third party acquirers ? Operational
API ? Operational
Customer Checkout ? Operational
EBANX Dashboard ? Operational
Sandbox Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Partner Maintenance - Brazilian PIX Transactions Jan 13, 2025 06:00-06:20 UTC

Our PIX partner provider will be performing a datacenter migration to improve the reliability and performance of their services. During this maintenance window, Brazilian PIX transactions may experience a maximum of 20 minutes of downtime

Start time: January 13, 2025, at 6:00 UTC
End time: January 13, 2025, at 6:20 UTC

Country: Brazil
Duration: 20 minutes
Posted on Dec 04, 2024 - 19:41 UTC

Database maintenance - EBANX Local Latam Feb 18, 2025 06:00-07:00 UTC

We’re performing an emergency maintenance for a capacity adjustment on the infrastructure responsible for the EBANX Local Latam API.

We expect a total downtime of less than 1 minute affecting all transactions.
Posted on Feb 11, 2025 - 20:13 UTC

PSE Colombia Datacenter Maintenance Mar 10, 2025 04:00-05:00 UTC

Update - We expect a service interruption for bank transfer payments/PSE in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 09, 2025 - 14:52 UTC
Scheduled - We expect a service interruption for bank transfer payments in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 09, 2025 - 14:50 UTC

Partner Maintenance - Brazilian PIX Transactions Mar 17, 2025 06:00-06:30 UTC

Our PIX partner provider will be performing a maintenance to improve the reliability and performance of their services.
Expected behavior: During this maintenance window, Brazilian Pix transactions may present intermittence in payment processing up to 10 minutes.

Start date and time: Mar. 17, 2025 at 06:00:00 UTC
End date and time: Mar. 17, 2025 at 06:30:00 UTC

Country: Brazil
Duration:  30 minutes
Posted on Feb 18, 2025 - 19:42 UTC

EBANX Dashboard Maintenance Mar 24, 2025 19:00-19:30 UTC

Update - We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 13, 2025 - 19:31 UTC
Scheduled - We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 10, 2025 - 14:44 UTC

[Nupay] Maintenance May 13, 2025 04:00-09:00 UTC

We would like to inform you that we will be performing scheduled maintenance on NuPay systems on 05/13/2025, with the aim of updating infrastructure components to the most recent and secure versions.

Impact: During this period, NuPay will be unavailable.
Time: 1:00 AM to 6:00 AM (Brasília time) - 5 hours
UTC: 4:00 AM to 9:00 AM

Recommendation: We recommend that you temporarily disable NuPay from your systems during maintenance hours to avoid inconvenience to your customers.
Posted on Apr 23, 2025 - 18:49 UTC

[Niubiz] Maintenance May 17, 2025 04:00-11:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-09-13
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Posted on Sep 13, 2025 - 04:00 UTC

[Niubiz] Maintenance May 17, 2025 04:00-11:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 05, 2025 - 18:04 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-05-17
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Mar 05, 2025 - 18:03 UTC

Cards Maintenance May 18, 2025 03:00-06:30 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: May 18th, 3 am - 6:30 am (UTC)
Duration: 3 hours and 30 minutes
Expected Behavior: Intermittence or unavailability
Posted on May 09, 2025 - 19:30 UTC

[Worldpay] Maintenance Jul 24, 2025 16:00-20:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-07-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:51 UTC

[Worldpay] Maintenance Oct 9, 2025 16:00-20:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-10-09
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:53 UTC
System Metrics Month Week Day
API Uptime
Fetching
EBANX Dashboard Uptime
Fetching
May 12, 2025

No incidents reported today.

May 11, 2025
PSE Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 03:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 03:30 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: May 9th, 3:30 AM - 3:45 AM (UTC)
Duration: 15 minutes
Expected Behavior: Intermittence or unavailability
May 9, 19:28 UTC
May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
[Worldpay] Maintenance LATAM Gateway
Completed - The scheduled maintenance has been completed.
May 7, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 04:00 UTC
Scheduled - Between 04:00 and 12:00 UTC on 6 May 2025, there may be a delay of up to 120 minutes from Order Modification submission to the outcome appearing in the Merchant Administration Interface and being returned in order notifications (if enabled).

Between 04:00 UTC 6 May 2025 and 16:00 UTC on 7 May 2025, there may be intermittent disruption to the Pay By Link service for requests created shortly before the release window.

Country: AR and BR
Date: 2025-05-06
Duration: 36 hours
Expected Behavior: Service interruption
Apr 23, 19:26 UTC
Degraded performance on PagoEfectivo payments
Resolved - The issue affecting our communication with PagoEfectivo has been resolved. As of 15:08 UTC, service has returned to normal, and all operations are functioning as expected.

We’ll continue to monitor the situation closely and will follow up with a summary report if needed.
May 7, 15:58 UTC
Identified - As of May 7th, 2025, at 11:32 UTC, we’re observing issues affecting PagoEfectivo payment processing. Our team is actively monitoring the situation alongside the provider.

Some merchants may experience delays or failures when creating or processing payments through PagoEfectivo.
We’ll provide updates as soon as more information becomes available.
May 7, 15:05 UTC
May 6, 2025
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025
[Niubiz] Maintenance
Completed - The scheduled maintenance has been completed.
May 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 04:00 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-05-03
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Mar 5, 18:18 UTC
May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025
[Nupay] Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 06:00 UTC
Scheduled - Nupay inform you that emergency maintenance in NuPay services will be necessary. The maintenance will take place on April 30, 2025, from 3:00 am to 4:00 am (BRT). The intervention is necessary to implement security updates and may generate momentary instabilities in our services during this period.
UTC: 6h - 7h
Apr 29, 19:39 UTC
Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

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