All work has been completed, and the re-routes and configurations are now properly established.
Posted Nov 19, 2025 - 17:14 UTC
Update
We are initiating the gradual re-enablement of traffic through our Content Delivery Network partner.
Posted Nov 19, 2025 - 14:02 UTC
Update
With the issue resolved by our Content Delivery Network partner, we will continue monitoring through tomorrow to ensure stability.
Posted Nov 18, 2025 - 20:11 UTC
Update
Operations are running as expected for now; monitoring will persist.
Posted Nov 18, 2025 - 19:46 UTC
Update
No anomalies have been detected recently; monitoring stays active.
Posted Nov 18, 2025 - 19:15 UTC
Update
Indicators remain within normal thresholds; ongoing monitoring continues.
Posted Nov 18, 2025 - 18:43 UTC
Update
Everything is stable at the moment, and we will maintain active monitoring.
Posted Nov 18, 2025 - 18:11 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 18, 2025 - 17:36 UTC
Update
Performance is currently stable, and our team will keep monitoring.
Posted Nov 18, 2025 - 16:57 UTC
Update
Service performance remains stable at this moment; we will continue to monitor closely.
Posted Nov 18, 2025 - 16:26 UTC
Update
Performance is stable for now; we'll continue to monitor.
Posted Nov 18, 2025 - 15:50 UTC
Update
Systems are operating normally. We are maintaining active monitoring to confirm sustained stability across all services.
Posted Nov 18, 2025 - 15:18 UTC
Update
System performance is operating at normal levels. Cloudflare announced that the fix was implemented and they are monitoring.
Posted Nov 18, 2025 - 14:46 UTC
Update
We are confirming system stability and will maintain continuous monitoring for the next several hours. We will provide an update every 30 minutes.
Posted Nov 18, 2025 - 14:13 UTC
Update
We continue to actively monitor system performance.
Posted Nov 18, 2025 - 13:25 UTC
Update
Brazil NuPay is experiencing partial outage.
Posted Nov 18, 2025 - 12:49 UTC
Monitoring
The traffic re-route fix has been fully implemented, and we are currently monitoring the results to ensure service stability.
Posted Nov 18, 2025 - 12:25 UTC
Update
Restoration work is ongoing. Our team is implementing a traffic re-routing strategy for all merchants using the affected Content Delivery Network. This action aims to mitigate the impact while we work toward full service recovery.
Posted Nov 18, 2025 - 12:10 UTC
Identified
We are currently observing service degradation across all EBANX services for merchants using the Cloudflare Content Delivery Network. Our team is actively investigating the issue identify the root cause and restore full functionality as soon as possible.