[Colombia][Payments API][Nequi] Payment processing degradation

Incident Report for EBANX

Resolved

The issue affecting Nequi transactions via the Payments API has been resolved, and services are operating normally

Posted Apr 21, 2026 - 07:00 UTC

Investigating

Payment method(s): Nequi, Payments API
Country: Colombia
Impact: We are observing a degradation in Nequi payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.

Posted Apr 21, 2026 - 06:20 UTC