[Colombia][E-Wallet] Payment processing degradation

Incident Report for EBANX

Resolved

Payment method(s): E-Wallet
Country: Colombia
Impact: The issue affecting E-Wallet transactions has been resolved, and services are now operating normally.

Posted Jul 06, 2026 - 04:00 UTC

Identified

Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.

Posted Jul 06, 2026 - 03:58 UTC

This incident affected: Colombia (E-Wallet).