NuPay enrollment flow degradation causing incomplete customer journeys

Incident Report for EBANX

Resolved

Nupay enrollments are now working. This incident is resolved.
Posted Mar 10, 2026 - 19:15 UTC

Update

The partner is aware of the issue and is currently working to resolve the root cause. No further updates are available at this time.

We will keep sharing updates as they become available.
Posted Mar 10, 2026 - 14:08 UTC

Monitoring

NuPay enrollments are currently not triggering the NuPay app step required to complete the process. As a result, customers are unable to finalize the enrollment.

We are in contact with the partner and will share updates as soon as they are available.
Posted Mar 10, 2026 - 12:01 UTC
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