Payment processing degradation

Incident Report for EBANX

Resolved

This incident has been resolved.

Posted Oct 19, 2026 - 17:08 UTC

Update

Our provider’s urgent maintenance in Bolivia is taking longer than initially estimated. Cash payments remain affected, and payment creation and confirmation may continue to fail or be declined. The previous estimate of 2026-10-19 10:00 UTC has passed, and we are in contact with the provider to obtain a new estimated time of recovery.

Posted Oct 19, 2026 - 11:39 UTC

Monitoring

Payment method(s): Cash.
Country: Bolivia.
Impact: Our partner in Bolivia is undergoing a maintenance, affecting Cash payments. During this period, payment creation and confirmation may fail or be declined. We expect normal operations to resume around 2026-10-19 10:00 UTC and will provide updates as necessary.

Posted Oct 19, 2026 - 04:25 UTC

This incident affected: Bolivia (Cash).