[Colombia] Partner Outage

Incident Report for EBANX

Resolved

The outage issue affecting our Nequi payment partner in Colombia has been resolved. As of 00:23 UTC, services have returned to normal and transactions are processing as expected. Our team will keep closely monitoring

Posted Oct 31, 2025 - 01:12 UTC

Identified

We are currently experiencing an outage with our Nequi payment partner in Colombia. The issue began at 22:32 UTC and remains ongoing. Our team is actively monitoring the situation and will share updates as they become available.

Posted Oct 30, 2025 - 23:32 UTC