[Mexico] Degraded SPEI Payout Partner Performance

Incident Report for EBANX

Resolved

The degraded performance issue affecting our SPEI payouts in Mexico has been resolved, and transactions are processing as expected. We will continue to monitor the situation closely and share a summary report if necessary.

Posted Nov 19, 2025 - 07:14 UTC

Investigating

We are currently experiencing degraded performance with our SPEI payout partner in Mexico. The issue began at 02:33 UTC and is still ongoing. Our team is actively monitoring the situation together with the provider to restore normal service as soon as possible. We will continue to provide updates as more information becomes available.

Posted Nov 19, 2025 - 05:42 UTC