[Colombia][E-Wallet] Payment processing degradation

Incident Report for EBANX

Resolved

Communication intermittencies have been resolved, and transaction conversion has returned to expected levels.

Posted May 10, 2026 - 03:29 UTC

Investigating

We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.

Posted May 09, 2026 - 21:30 UTC

Identified

Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.

Posted May 09, 2026 - 19:41 UTC

This incident affected: Colombia (E-Wallet).