[MX] Degraded payout partner performance

Incident Report for EBANX

Resolved

The degraded performance issue affecting our SPEI payouts in Mexico has been resolved. As of 06:16 UTC, services have returned to normal, and transactions are processing as expected. We will continue to monitor the situation closely and share a summary report if necessary.

Posted Sep 08, 2025 - 08:03 UTC

Identified

We are currently experiencing degraded performance with our SPEI payouts in Mexico. The issue began at 02:50 UTC and remains ongoing. Our team is actively monitoring the situation in collaboration with the payment provider and will share updates as they become available.

Posted Sep 08, 2025 - 05:52 UTC