All Systems Operational
Third party acquirers ? Operational
API ? Operational
Customer Checkout ? Operational
EBANX Dashboard ? Operational
Sandbox Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[Klap] Maintenance Apr 2, 2024 08:00-11:00 UTC
Card payments may present minor interruptions in services in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: CL
Date: 2024-04-02
Duration: 3h
Expected Behavior: minor interruptions in services

Posted on Mar 26, 2024 - 13:16 UTC
Cielo [Braspag] Apr 2, 2024 20:00 - Apr 3, 2024 06:00 UTC
[Cielo (Braspag)] payments may present [intermittence] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: BR
Date: 2024-04-02
Duration: 10 hours
Expected Behavior: Intermittence

Posted on Jan 30, 2024 - 18:17 UTC
Scheduled Maintenance - Cielo May 20, 2024 22:00 - May 21, 2024 06:00 UTC
[Cielo] payments may present [timeout] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Brazil
Date: 2024-05-20 - 2024-05-21
Duration: 8 hours
Expected Behavior: Timeout

Posted on Mar 14, 2024 - 13:36 UTC
API Uptime
Fetching
EBANX Dashboard Uptime
Fetching
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 01:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 UTC
Scheduled - On March 26th, 2024, at 00am UTC until 02:30am, EBANX Dashboard will undergo scheduled maintenance for system enhancements and updates. The platform will be unstable and/or unavailable during this period.
We appreciate your patience and understanding, as we are continuously looking to provide the best payment experience.

Mar 19, 18:31 UTC
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:00 UTC
Scheduled - [Redeban] payments may present [intermittence] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: 2024-03-21
Duration: 6 hours
Expected Behavior: Intermittence

Feb 29, 17:02 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:00 UTC
Scheduled - We are going to perform an emergency maintenance on one of the databases responsible for the EBANX Diamond API.

During this maintenance window, users may experience intermittent high latency on the EBANX API for approximately 5 minutes. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Maintenance Details:
Start Date and Time: March 21, 2024, at 08:00:00 UTC
End Date and Time: March 21, 2024, at 09:00:00 UTC
Duration: 1 hour

Thank you for your cooperation as we work to ensure the best payment experience for our users.

Mar 20, 19:43 UTC
Mar 20, 2024

No incidents reported.

Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 05:00 UTC
Scheduled - [Redeban] payments may present [intermittence] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: Colombia
Date: 2024-03-19
Duration: 6 hours
Expected Behavior: Intermittence

Feb 29, 17:00 UTC
Mar 18, 2024

No incidents reported.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 02:00 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: 17 March, 02:00 AM - 08:00 AM (UTC)
Duration: 06:00 hours
Expected Behavior: Intermittence or unavailability

Mar 15, 14:29 UTC
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 03:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:10 UTC
Scheduled - Our partner Cloudflare performed maintenance.
This maintenance presented intermittence in payment processing.

Start date and time: Mar. 14, 2024 at 09:00:00 UTC
End date and time: Mar. 15, 2024 at 02:30:00 UTC

Country: Mexico
Date: Mar. 14, 2024
Duration: 5 hours and 30 minutes

Mar 15, 03:06 UTC