[Brazil][PIX] Pix services maintenance took more than expected

Incident Report for EBANX

Resolved

PIX services have been fully restored.
Posted Jun 08, 2026 - 09:05 UTC

Update

Monitoring is ongoing to confirm that all services are fully stable.
Posted Jun 08, 2026 - 08:57 UTC

Update

Our team has brought all the PIX services back to normal.
We are currently monitoring the application status and health to ensure full stability.
Posted Jun 08, 2026 - 08:24 UTC

Monitoring

Our team has brought some PIX services back to normal.
We are currently monitoring the application status and health to ensure full stability.
Posted Jun 08, 2026 - 07:55 UTC

Update

Service restoration is currently underway. PIX services will resume as soon as they are fully back online.
Posted Jun 08, 2026 - 07:20 UTC

Update

We are actively working to restore the underlying services that support PIX operations. Service recovery is expected once this process is complete.
Posted Jun 08, 2026 - 06:49 UTC

Identified

The PIX maintenance window has exceeded the initial 20-minute estimate. We are working to reestablish PIX services as soon as possible. Pay-in, Pay-out, Payments, and Refunds remain unavailable.
Posted Jun 08, 2026 - 06:23 UTC