DS044 - Dashboard Local Latam unavailability
Update - We are currently experiencing an unexpected disruption in our Dashboard Local Latam environment which is causing temporary unavailability on the Local Latam Dashboard. Our team is working to normalize the problem, and we will return soon with more information. 2024/04/01, 12:47 UTC.
Apr 01, 2025 - 18:12 UTC
Investigating - We are currently experiencing an unexpected disruption in our Dashboard Local Latam environment which is causing temporary unavailability on the Local Latam Dashboard. Our team is working to normalize the problem, and we will return soon with more information. 2024/04/01, 12:47 UTC.
Apr 01, 2025 - 12:47 UTC
Third party acquirers ? Operational
API ? Operational
Customer Checkout ? Operational
EBANX Dashboard ? Operational
Sandbox Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Partner Maintenance - Brazilian PIX Transactions Jan 13, 2025 06:00-06:20 UTC

Our PIX partner provider will be performing a datacenter migration to improve the reliability and performance of their services. During this maintenance window, Brazilian PIX transactions may experience a maximum of 20 minutes of downtime

Start time: January 13, 2025, at 6:00 UTC
End time: January 13, 2025, at 6:20 UTC

Country: Brazil
Duration: 20 minutes
Posted on Dec 04, 2024 - 19:41 UTC

Database maintenance - EBANX Local Latam Feb 18, 2025 06:00-07:00 UTC

We’re performing an emergency maintenance for a capacity adjustment on the infrastructure responsible for the EBANX Local Latam API.

We expect a total downtime of less than 1 minute affecting all transactions.
Posted on Feb 11, 2025 - 20:13 UTC

PSE Colombia Datacenter Maintenance Mar 10, 2025 04:00-05:00 UTC

Update - We expect a service interruption for bank transfer payments/PSE in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 09, 2025 - 14:52 UTC
Scheduled - We expect a service interruption for bank transfer payments in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 09, 2025 - 14:50 UTC

Partner Maintenance - Brazilian PIX Transactions Mar 17, 2025 06:00-06:30 UTC

Our PIX partner provider will be performing a maintenance to improve the reliability and performance of their services.
Expected behavior: During this maintenance window, Brazilian Pix transactions may present intermittence in payment processing up to 10 minutes.

Start date and time: Mar. 17, 2025 at 06:00:00 UTC
End date and time: Mar. 17, 2025 at 06:30:00 UTC

Country: Brazil
Duration:  30 minutes
Posted on Feb 18, 2025 - 19:42 UTC

EBANX Dashboard Maintenance Mar 24, 2025 19:00-19:30 UTC

Update - We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 13, 2025 - 19:31 UTC
Scheduled - We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 10, 2025 - 14:44 UTC

[Worldpay] Maintenance LATAM Gateway Apr 22, 2025 04:00-07:00 UTC

[Cards payments] payments may present [For this activity there is no intermittency or planned interruption of service.] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR and BR
Date: 2025-04-22
Duration: 3 hours
Expected Behavior: Service interruption
Posted on Mar 26, 2025 - 20:15 UTC

[Worldpay] Maintenance Apr 24, 2025 16:00-20:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-04-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:45 UTC

[Niubiz] Maintenance Apr 26, 2025 04:00-11:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-04-26
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Posted on Mar 05, 2025 - 18:19 UTC

[Niubiz] Maintenance May 3, 2025 04:00-11:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-05-03
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Posted on Mar 05, 2025 - 18:18 UTC

[Niubiz] Maintenance May 17, 2025 04:00-11:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-09-13
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Posted on Sep 13, 2025 - 04:00 UTC

[Niubiz] Maintenance May 17, 2025 04:00-11:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 05, 2025 - 18:04 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-05-17
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Mar 05, 2025 - 18:03 UTC

[Worldpay] Maintenance Jul 24, 2025 16:00-20:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-07-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:51 UTC

[Worldpay] Maintenance Oct 9, 2025 16:00-20:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-10-09
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:53 UTC
System Metrics Month Week Day
API Uptime
Fetching
EBANX Dashboard Uptime
Fetching
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

Unresolved incident: DS044 - Dashboard Local Latam unavailability.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Card token outage
Resolved - Card token back to normal service level.
Mar 26, 12:51 UTC
Monitoring - Card token back to service, we are monitoring it.
Mar 26, 12:40 UTC
Investigating - We identified an outage on our card tokenization provider, it affect also network token. We are working on it.
Mar 26, 12:31 UTC
[Credibanco] Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:00 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 26th, 2025
Duration: 5 hours and 30 minutes, 3 AM (UTC) - 8:30 AM (UTC)
Expected Behavior: Intermittence or unavailability
Mar 18, 18:36 UTC
[Klap] Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 07:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:00 UTC
Scheduled - [Cards payments] payments may present [For this activity there is no intermittency or planned interruption of service.] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: CL
Date: 2025-03-26
Duration: 05 minutes
Expected Behavior: unavailable
Mar 24, 12:47 UTC
PSE Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 04:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:15 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 26th, 03:15 AM - 04:15AM (UTC)
Duration: 1 hour
Expected Behavior: Intermittence or unavailability
Mar 25, 18:03 UTC
Mar 25, 2025
Major payment service outage
Resolved - Service Level back to normal.
Mar 25, 21:32 UTC
Monitoring - Service Level back to normal.
Mar 25, 21:11 UTC
Update - We are facing some issues with our payment API. We are investigating the root cause and it can affect several payment types and countries in LOCAL LATAM environment.
Mar 25, 20:21 UTC
Investigating - We are facing some issues with our payment API, we are investigating the root cause and it can affect several payment types and countries.
Mar 25, 19:52 UTC
[Worldpay] Mantenimiento
Completed - The scheduled maintenance has been completed.
Mar 25, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:00 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-03-25
Duration: 12 hours
Expected Behavior: Intermittence or unavailability
Mar 21, 17:21 UTC
[Credibanco] Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 07:00 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 25th, 2025
Duration: 2 hours, 7 AM (UTC) - 9 AM (UTC)
Expected Behavior: Intermittence or unavailability
Mar 18, 18:37 UTC
Mar 24, 2025
Brazilian PIX conversion drop
Resolved - We have identified a drop in the conversion rate for the Brazilian payment method PIX. Initial root cause detected is service outage affecting some Brazilian banks. Customers using one of the impacted banks may experience issues when attempting to pay PIX QR code.
Mar 24, 21:18 UTC
Investigating - We have identified a drop in the conversion rate for the Brazilian payment method PIX. Initial root cause detected is service outage affecting some Brazilian banks. Customers using one of the impacted banks may experience issues when attempting to pay PIX QR code.
Mar 24, 19:13 UTC
Mar 23, 2025
PSE Maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:00 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 23rd, 02:00 AM - 10:00 AM (UTC)
Duration: 8 hours
Expected Behavior: Intermittence or unavailability
Mar 12, 14:44 UTC
Mar 22, 2025
[NEQUI] Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:00 UTC
Scheduled - Temporary Service Interruption – Due to this migration, payments via Nequi QR Code will be temporarily unavailable on March 21st. We are actively working to restore functionality by March 22nd.
There is no exact time for maintenance, so we estimate 24 hours

Country: Colombia
Date: 2025-03-21
Duration: 24 hours
Expected Behavior: Intermittence or unavailability
Mar 14, 18:43 UTC
Mar 21, 2025
PSE Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:01 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: March 21st, 5 AM - 8 AM (UTC)
Duration: 3 hours
Expected Behavior: Intermittence or unavailability
Mar 18, 18:59 UTC
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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