All Systems Operational

Third party acquirers ? Operational
API ? Operational
Customer Checkout ? Operational
EBANX Dashboard ? Operational
Sandbox Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Partner Maintenance - Brazilian PIX Transactions Jan 13, 2025 06:00-06:20 UTC

Our PIX partner provider will be performing a datacenter migration to improve the reliability and performance of their services. During this maintenance window, Brazilian PIX transactions may experience a maximum of 20 minutes of downtime

Start time: January 13, 2025, at 6:00 UTC
End time: January 13, 2025, at 6:20 UTC

Country: Brazil
Duration: 20 minutes
Posted on Dec 04, 2024 - 19:41 UTC

Database maintenance - EBANX Local Latam Feb 18, 2025 06:00-07:00 UTC

We’re performing an emergency maintenance for a capacity adjustment on the infrastructure responsible for the EBANX Local Latam API.

We expect a total downtime of less than 1 minute affecting all transactions.
Posted on Feb 11, 2025 - 20:13 UTC

PSE Colombia Datacenter Maintenance Mar 10, 2025 04:00-05:00 UTC

Update - We expect a service interruption for bank transfer payments/PSE in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 09, 2025 - 14:52 UTC
Scheduled - We expect a service interruption for bank transfer payments in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 09, 2025 - 14:50 UTC

Partner Maintenance - Brazilian PIX Transactions Mar 17, 2025 06:00-06:30 UTC

Our PIX partner provider will be performing a maintenance to improve the reliability and performance of their services.
Expected behavior: During this maintenance window, Brazilian Pix transactions may present intermittence in payment processing up to 10 minutes.

Start date and time: Mar. 17, 2025 at 06:00:00 UTC
End date and time: Mar. 17, 2025 at 06:30:00 UTC

Country: Brazil
Duration:  30 minutes
Posted on Feb 18, 2025 - 19:42 UTC

EBANX Dashboard Maintenance Mar 24, 2025 19:00-19:30 UTC

Update - We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 13, 2025 - 19:31 UTC
Scheduled - We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 10, 2025 - 14:44 UTC

Database maintenance - EBANX Local Latam Jun 9, 2025 07:00-08:00 UTC

We’re performing an emergency maintenance for a capacity adjustment on the infrastructure responsible for the EBANX Local Latam API.
We expect a total downtime of less than 1 minute affecting all transactions.
Posted on Jun 04, 2025 - 14:46 UTC

Efecty Maintenance Jun 19, 2025 02:00-06:00 UTC

Efecty payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: June 19th, 2 AM - 6 AM (UTC)
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jun 10, 2025 - 13:41 UTC

PSE Maintenance Jun 22, 2025 02:00-08:00 UTC

PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: June 22nd, 2 AM - 8 AM (UTC)
Duration: 6 hours
Expected Behavior: Intermittence or unavailability
Posted on May 29, 2025 - 20:03 UTC

[Worldpay] Mantenimiento Jun 26, 2025 16:00-20:00 UTC

This maintenance allows us to prove that a fail over to our alternative data centre works as intended, which is a necessary step to prevent uncontrolled outages during planned maintenance.

The fail over also allows us to continue our program of network maintenance activities, upgrading associated hardware and software whilst providing new security features.

Services affected

Card Payouts: Mastercard and Visa Payout attempts will be queued and processed after maintenance is complete. Mastercard Send Payouts and Visa Direct Payouts will not be affected.

Incremental Authorisation: Incremental Authorisation requests submitted without a cookie, or with the previous authorisation being over 3 days old will fail. We recommend resubmitting any failed requests after the maintenance is complete.

Online Refund Processing: Online Refund Processing will be unavailable for up to 3 hours.

Order Inquiries: Order Inquiries will be unavailable for up to 3 hours. If you have integrated Order Inquiry responses into your payment processing, then this could cause you impact during our maintenance. Order Inquiries submitted during our maintenance will return the following error:



Synchronised Order Modifications: Synchronised Order Modifications will be unavailable for up to 4 hours.

Order Modifications: Order Modifications submitted during our maintenance will be queued. Please don’t resubmit Order Modifications. All queued Order Modifications will be processed after maintenance is complete.

Auto-capture: Auto-captures will be paused during our maintenance and will be automatically processed after our maintenance is complete.

Order Notifications: Notifications for Authorised/Refused, not submitted via a batch, will be unaffected. All other notifications will be queued for up to 3 hours. Once the notification service resumes notifications will be sent in order and will work towards usual service.

Merchant Administration Interface: The Merchant Administration Interface will be unavailable for up to 3 hours.

Pay As Order: Pay As Order requests submitted will fail if the original order is older than 3 days. We recommend resubmitting any failed requests after the maintenance is complete to process the payment successfully. Pay As Order requests submitted during the maintenance will return the following error message:



Secure Test: Secure Test will be unavailable for up to 3 hours.

Velocity checking: Velocity checking will be unavailable for up to 1 hour.

Futurepay: Futurepay will be unavailable for up to 1 hour.

Payment processing that does not rely on any of the above services will be available throughout the maintenance.

Country: AR and BR
Date: 2025-06-26
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jun 11, 2025 - 16:56 UTC

[Worldpay] Mantenimiento Jul 13, 2025 04:00-07:00 UTC

Between 04:00 UTC and 07:00 UTC on 13 July 2025, the LATAM Gateway will be undergoing maintenance, carrying out a database switchover.

Users may experience service disruption, including an outage of up to 30 minutes, during the above times.

Country: AR and BR
Date: 2025-07-13
Duration: 3 hours
Expected Behavior: Intermittence or unavailability
Posted on Jun 09, 2025 - 15:52 UTC

[Worldpay] Maintenance Jul 24, 2025 16:00-20:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-07-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:51 UTC

[Worldpay] Mantenimiento Oct 9, 2025 16:00-20:00 UTC

This maintenance allows us to prove that a fail over to our alternative data centre works as intended, which is a necessary step to prevent uncontrolled outages during planned maintenance.

The fail over also allows us to continue our program of network maintenance activities, upgrading associated hardware and software whilst providing new security features.

Services affected

Card Payouts: Mastercard and Visa Payout attempts will be queued and processed after maintenance is complete. Mastercard Send Payouts and Visa Direct Payouts will not be affected.

Incremental Authorisation: Incremental Authorisation requests submitted without a cookie, or with the previous authorisation being over 3 days old will fail. We recommend resubmitting any failed requests after the maintenance is complete.

Online Refund Processing: Online Refund Processing will be unavailable for up to 3 hours.

Order Inquiries: Order Inquiries will be unavailable for up to 3 hours. If you have integrated Order Inquiry responses into your payment processing, then this could cause you impact during our maintenance. Order Inquiries submitted during our maintenance will return the following error:



Synchronised Order Modifications: Synchronised Order Modifications will be unavailable for up to 4 hours.

Order Modifications: Order Modifications submitted during our maintenance will be queued. Please don’t resubmit Order Modifications. All queued Order Modifications will be processed after maintenance is complete.

Auto-capture: Auto-captures will be paused during our maintenance and will be automatically processed after our maintenance is complete.

Order Notifications: Notifications for Authorised/Refused, not submitted via a batch, will be unaffected. All other notifications will be queued for up to 3 hours. Once the notification service resumes notifications will be sent in order and will work towards usual service.

Merchant Administration Interface: The Merchant Administration Interface will be unavailable for up to 3 hours.

Pay As Order: Pay As Order requests submitted will fail if the original order is older than 3 days. We recommend resubmitting any failed requests after the maintenance is complete to process the payment successfully. Pay As Order requests submitted during the maintenance will return the following error message:



Secure Test: Secure Test will be unavailable for up to 3 hours.

Velocity checking: Velocity checking will be unavailable for up to 1 hour.

Futurepay: Futurepay will be unavailable for up to 1 hour.

Payment processing that does not rely on any of the above services will be available throughout the maintenance.

Country: AR and BR
Date: 2025-10-09
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jun 11, 2025 - 16:57 UTC
System Metrics Month Week Day
API Uptime
Fetching
EBANX Dashboard Uptime
Fetching
Jun 13, 2025

No incidents reported today.

Jun 12, 2025
Degraded partner performance
Resolved - The degraded performance issue affecting the Mexico card provider has been resolved. As of 07:31 UTC, the service is operating normally, and credit card transactions are processing as expected.

We will continue to monitor the situation closely and provide a summary report if needed.
Jun 12, 08:00 UTC
Identified - We are currently experiencing degraded performance with card transactions via our payment partner in Mexico. The issue began at 06:12 UTC and is still ongoing.

Our team is actively monitoring the situation in coordination with the provider, and we will share updates as they become available.
Jun 12, 07:11 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025
[Worldpay] Mantenimiento
Completed - The scheduled maintenance has been completed.
Jun 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 04:00 UTC
Scheduled - Between 04:00 and 12:00 UTC on 10 June 2025, there may be a delay of up to 120
minutes from Order Modification submission to the outcome appearing in the Merchant
Administration Interface and being returned in order notifications (if enabled).

Between 04:00 UTC 10 June 2025 and 16:00 UTC on 11 June 2025, there may be
intermittent disruption to the Pay By Link service for requests created shortly before the
release window.

All other services will be unaffected.

Country: AR and BR
Date: 2025-06-10 - 2025-06-11
Duration: 12 hours
Expected Behavior: Intermittence or unavailability
Jun 9, 13:24 UTC
Jun 9, 2025
[Bancard] Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 01:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:00 UTC
Scheduled - In order to give you the best experience, we will be carrying out maintenance work on our digital channels on Sunday, June 8th between 04:00 and 04:15 am and June 9th between 01:00am and 01:15am.
You may experience intermittences on the vPOS payment button for approximately 15 minutes.
After this time, you will be able to use the service normally.

We appreciate your understanding.

Country: PY
Date: 2025-06-09
Duration: 15 minutes
Expected Behavior: Intermittence
Jun 4, 21:28 UTC
Jun 8, 2025
[Bancard] Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 04:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 04:00 UTC
Scheduled - In order to give you the best experience, we will be carrying out maintenance work on our digital channels on Sunday, June 8th between 04:00 and 04:15 am and June 9th between 01:00am and 01:15am.
You may experience intermittences on the vPOS payment button for approximately 15 minutes.
After this time, you will be able to use the service normally.

We appreciate your understanding.

Country: PY
Date: 2025-06-08
Duration: 15 minutes
Expected Behavior: Intermittence
Jun 4, 18:38 UTC
Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Local payments processing instability
Resolved - This incident has been resolved.
Jun 5, 13:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 13:22 UTC
Update - We have identified the failing component and we are working to mitigate the issue.
Jun 5, 13:15 UTC
Update - We are continuing to investigate this issue. The Cross Border and High Ticket payment APIs are also affected.
Jun 5, 12:57 UTC
Investigating - We are currently investigating this issue.
Jun 5, 12:57 UTC
Jun 4, 2025

No incidents reported.

Jun 3, 2025
Instability in Local Latam API
Resolved - Our services have recovered and are now operating at normal service levels.
Jun 3, 23:56 UTC
Update - The responsible team continues to closely monitor the system. Response times can still be elevated for some users.
Jun 3, 22:11 UTC
Update - We are continuing to monitor any further issues
Jun 3, 21:48 UTC
Update - We are still monitoring API responses and payment notifications
Jun 3, 21:18 UTC
Monitoring - API responses are back to normal, but some requests are being throttled.

Payment notifications are back to normal.
Jun 3, 20:43 UTC
Identified - API responses are back to normal.

Engineers are now working to recover Payment notifications.
Jun 3, 20:20 UTC
Investigating - We identified the root cause, recovering and will recover all services soon.
Jun 3, 20:20 UTC
Update - Our engineers are actively working to recover the system. The root cause has been identified, and remediation efforts are being expedited to restore services as quickly as possible.
Jun 3, 20:15 UTC
Identified - Instability in Local Latam API, causing partial downtime in Local Latam API.
Jun 3, 19:20 UTC
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Pagosnet (Bolivia) outage
Resolved - This incident has been resolved.
May 30th, 12:00 UTC
May 30, 12:01 UTC
Identified - We are experiencing intermittency with our partner that may be impacting the confirmation of Pagosnet payment method. Our team is working to normalize the problem, and we will return soon with more information.
May 30th, 11:26 UTC
May 30, 11:26 UTC
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