Investigating - We have identified an issue affecting the chargeback reports in the Merchant Area. As a result, the report is temporarily unavailable while we investigate and implement a fix.

We will provide updates as soon as more information becomes available and once the issue has been resolved.

Feb 20, 2026 - 18:03 UTC
Core Platform Operational
90 days ago
99.98 % uptime
Today
Payments API Operational
90 days ago
99.94 % uptime
Today
Payout API Operational
90 days ago
100.0 % uptime
Today
Payment Page Operational
90 days ago
100.0 % uptime
Today
Notification Service Operational
90 days ago
99.99 % uptime
Today
Tokenization Service Operational
90 days ago
100.0 % uptime
Today
EBANX Dashboard Operational
90 days ago
100.0 % uptime
Today
Developer Tools Operational
90 days ago
100.0 % uptime
Today
EBANX API Documentation Operational
90 days ago
100.0 % uptime
Today
Sandbox API Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Bolivia Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
Brazil Operational
90 days ago
99.98 % uptime
Today
PIX Operational
90 days ago
99.92 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Boleto Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
Chile Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
ServiPag Operational
90 days ago
100.0 % uptime
Today
Voucher Operational
90 days ago
100.0 % uptime
Today
Sencillito Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
MultiCaja Operational
90 days ago
100.0 % uptime
Today
Colombia Operational
90 days ago
99.94 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
99.78 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
Costa Rica Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Dominican Republic Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Ecuador Operational
90 days ago
100.0 % uptime
Today
SafetyPay Operational
90 days ago
100.0 % uptime
Today
Egypt Operational
90 days ago
99.75 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Fawry Operational
90 days ago
99.5 % uptime
Today
Ghana Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Guatemala Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Kenya Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Mexico Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
100.0 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Nigeria Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Panama Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Paraguay Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Peru Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
PagoEfectivo Operational
90 days ago
100.0 % uptime
Today
SafetyPay Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Philippines Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Uganda Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Uruguay Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Zambia Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[Colombia] Nequi Ecosystem Maintenance Feb 25, 2026 08:00-09:00 UTC

Payment method: Nequi Wallet, Nequi cards, Nequi in PSE
Country: Colombia
Start: Feb 25th, 8 am UTC
End: Feb 25th, 9 am UTC


Impact: Nequi Payment processing may have intermittence during the maintenance window. Transactions may be rejected by the platform during this period.

Posted on Feb 20, 2026 - 14:57 UTC
Feb 22, 2026

No incidents reported today.

Feb 21, 2026
Completed - The scheduled maintenance has been completed.
Feb 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 02:00 UTC
Scheduled - Payment method: PSE
Country: Colombia
Start: Feb 21st, 2 am UTC
End: Feb 21st, 8 am UTC



Impact: PSE Payment processing may have intermittence during the maintenance window. Transactions may be rejected by the platform during this period.

Feb 20, 14:54 UTC
Feb 20, 2026

Unresolved incident: Merchant Area – Chargeback Report Unavailable.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Completed - The scheduled maintenance has been completed.
Feb 13, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 12, 17:14 UTC
Scheduled - Payment method: SPEI
Country: Mexico
Start: February 13th 04:00 UTC
End: February 13th 04:30 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.

Feb 12, 16:53 UTC
Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026
Completed - The scheduled maintenance has been completed.
Feb 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 UTC
Scheduled - Payment method: PSE
Country: Colombia
Start: Feb 7th, 17:00 UTC
End: Feb 9th, 9:00 UTC

Impact: PSE Payment processing may have intermittence during the maintenance window. Transactions may be rejected by the platform during this period.

Feb 6, 11:48 UTC
Completed - The scheduled maintenance has been completed.
Feb 9, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 06:00 UTC
Scheduled - Payment method: PIX
Country: Brazil
Start: February 9th, 06:00 UTC
End: February 9th, 06:30 UTC
Impact: One of our PIX partners will perform a schedule maintenance on their transactional database. During this period, PIX transactions will present intermittence. It is expected up to 5 minutes of total downtime in all PIX transactions, with another 5 minutes of increased latency.

Feb 3, 13:39 UTC
Feb 8, 2026

No incidents reported.