In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 2026 - 03:00 UTC
Scheduled - Payment method(s): PSE Country: Colombia Start: 2026-04-13 03:00 UTC End: 2026-04-13 08:00 UTC Impact: PSE (Bank Transfer) payment processing may experience intermittent degradation, potentially leading to transaction rejections during the maintenance window.
Apr 13, 202603:00-08:00 UTC
Core Platform
Operational
90 days ago
99.98
% uptime
Today
Payments API
Operational
90 days ago
99.93
% uptime
Today
Payout API
Operational
90 days ago
100.0
% uptime
Today
Payment Page
Operational
90 days ago
100.0
% uptime
Today
Notification Service
Operational
90 days ago
99.99
% uptime
Today
Tokenization Service
Operational
90 days ago
100.0
% uptime
Today
EBANX Dashboard
Operational
90 days ago
100.0
% uptime
Today
Developer Tools
Operational
90 days ago
100.0
% uptime
Today
EBANX API Documentation
Operational
90 days ago
100.0
% uptime
Today
Sandbox API
Operational
90 days ago
100.0
% uptime
Today
Argentina
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Cash
Operational
90 days ago
100.0
% uptime
Today
Bank Transfer
Operational
90 days ago
100.0
% uptime
Today
Bolivia
Operational
90 days ago
100.0
% uptime
Today
Cash
Operational
90 days ago
100.0
% uptime
Today
Brazil
Operational
90 days ago
99.98
% uptime
Today
PIX
Operational
90 days ago
99.9
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Boleto
Operational
90 days ago
100.0
% uptime
Today
Bank Transfer
Operational
90 days ago
100.0
% uptime
Today
Cash
Operational
90 days ago
100.0
% uptime
Today
Chile
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
ServiPag
Operational
90 days ago
100.0
% uptime
Today
Bank Transfer
Operational
90 days ago
100.0
% uptime
Today
Colombia
Under Maintenance
90 days ago
99.94
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
99.79
% uptime
Today
Bank Transfer
Under Maintenance
90 days ago
100.0
% uptime
Today
Cash
Operational
90 days ago
100.0
% uptime
Today
Costa Rica
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Dominican Republic
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Ecuador
Operational
90 days ago
100.0
% uptime
Today
SafetyPay
Operational
90 days ago
100.0
% uptime
Today
Egypt
Operational
90 days ago
99.5
% uptime
Today
Fawry
Operational
90 days ago
99.5
% uptime
Today
Guatemala
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
India
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Kenya
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Mexico
Operational
90 days ago
99.98
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Cash
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
SPEI
Operational
90 days ago
99.93
% uptime
Today
OXXO
Operational
90 days ago
100.0
% uptime
Today
Nigeria
Operational
90 days ago
100.0
% uptime
Today
Bank Transfer
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Panama
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Paraguay
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Peru
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
PagoEfectivo
Operational
90 days ago
100.0
% uptime
Today
SafetyPay
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Philippines
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
South Africa
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Uruguay
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Payment method: SPEI Country: Mexico Start: April. 14th 4:00 UTC End: April. 14th 5:00 UTC
Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally. Posted on
Apr 07, 2026 - 13:29 UTC
Payment method: DEBIN Country: Argentina Start: April 19th 7:00 UTC End: April 19th 8:00 UTC
Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally. Posted on
Apr 06, 2026 - 13:46 UTC
One of our PIX partners will perform a schedule redundancy test to improve PIX payment experience.
Payment method: PIX Country: Brazil Start: April 20rd, 6 AM UTC End: April 20rd, 7 AM UTC Impact: During the maintenance window, all types of PIX transactions may suffer slight degradation in response time. No outage is expected. Posted on
Mar 19, 2026 - 20:37 UTC
Start: May 12th 06:00 AM UTC End: May 12th 06:30 AM UTC
Impact: We will be performing a scheduled platform infrastructure update affecting EBANX services. While the maintenance window is 30 minutes, a brief period of service unavailability, lasting less than 1 minute, is anticipated. Posted on
Apr 09, 2026 - 12:35 UTC
Payment method: DEBIN Country: Argentina Start: May 17th 5:00 UTC End: May 17th 11:00 UTC
Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally. Posted on
Apr 06, 2026 - 13:46 UTC
Past Incidents
Apr 13, 2026
Unresolved incident: [Colombia][Bank Transfer] PSE Scheduled maintenance.
Completed -
The scheduled maintenance has been completed.
Apr 12, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 02:00 UTC
Scheduled -
Payment method(s): PSE Country: Colombia Start: 2026-04-12 02:00 UTC End: 2026-04-12 05:00 UTC Impact: PSE (Bank Transfer) payment processing may experience intermittent degradation, potentially leading to transaction rejections during the maintenance window.
Apr 1, 20:50 UTC
Completed -
The scheduled maintenance has been completed.
Apr 11, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 05:00 UTC
Scheduled -
Payment method: SPEI Country: Mexico Start: April. 11th 5:00 UTC End: April. 11th 8:00 UTC
Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Apr 9, 20:49 UTC
Resolved -
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC. We received information that Arcus was experiencing some instability, but they have already informed us that everything is fine now. We checked here and the payouts are already being processed correctly.
Apr 10, 15:22 UTC
Investigating -
Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC
Apr 10, 13:52 UTC
Completed -
The scheduled maintenance has been completed.
Apr 7, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 06:00 UTC
Scheduled -
Please be advised that EBANX will be conducting scheduled maintenance on its core database systems. While the maintenance window is 30 minutes, we anticipate a brief period of service unavailability lasting less than 1 minute.
Mar 4, 13:16 UTC
Completed -
The scheduled maintenance has been completed.
Apr 7, 06:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 05:00 UTC
Scheduled -
Payment method: Arcus (SPEI) Country: Mexico Start: April. 07th 5:00 UTC End: April. 07th 6:00 UTC
Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Mar 31, 12:59 UTC
Resolved -
The issue affecting PIX transactions via the Payments API has been resolved, and services are operating normally
Apr 1, 12:14 UTC
Identified -
The cause of the degradation affecting PIX payments has been identified. Our teams are actively working with partners to restore full service stability.
Apr 1, 12:12 UTC
Investigating -
Payment method(s): PIX, Payments API Country: Brazil Impact: We are observing a degradation in PIX payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.
Apr 1, 11:30 UTC