All Systems Operational
Third party acquirers
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Operational
API
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Operational
Customer Checkout
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Operational
EBANX Dashboard
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Operational
Sandbox Systems
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Partner Maintenance - Brazilian PIX Transactions Jan 13, 2025 06:00-06:20 UTC
Our PIX partner provider will be performing a datacenter migration to improve the reliability and performance of their services. During this maintenance window, Brazilian PIX transactions may experience a maximum of 20 minutes of downtime
Start time: January 13, 2025, at 6:00 UTC
End time: January 13, 2025, at 6:20 UTC
Country: Brazil
Duration: 20 minutes
Posted on Dec 04, 2024 - 19:41 UTC
Start time: January 13, 2025, at 6:00 UTC
End time: January 13, 2025, at 6:20 UTC
Country: Brazil
Duration: 20 minutes
Posted on Dec 04, 2024 - 19:41 UTC
Database maintenance - EBANX Local Latam Feb 18, 2025 06:00-07:00 UTC
We’re performing an emergency maintenance for a capacity adjustment on the infrastructure responsible for the EBANX Local Latam API.
We expect a total downtime of less than 1 minute affecting all transactions.
Posted on Feb 11, 2025 - 20:13 UTC
We expect a total downtime of less than 1 minute affecting all transactions.
Posted on Feb 11, 2025 - 20:13 UTC
PSE Colombia Datacenter Maintenance Mar 10, 2025 04:00-05:00 UTC
Update -
We expect a service interruption for bank transfer payments/PSE in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 09, 2025 - 14:52 UTC
Mar 09, 2025 - 14:52 UTC
Scheduled -
We expect a service interruption for bank transfer payments in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 09, 2025 - 14:50 UTC
Mar 09, 2025 - 14:50 UTC
Partner Maintenance - Brazilian PIX Transactions Mar 17, 2025 06:00-06:30 UTC
Our PIX partner provider will be performing a maintenance to improve the reliability and performance of their services.
Expected behavior: During this maintenance window, Brazilian Pix transactions may present intermittence in payment processing up to 10 minutes.
Start date and time: Mar. 17, 2025 at 06:00:00 UTC
End date and time: Mar. 17, 2025 at 06:30:00 UTC
Country: Brazil
Duration: 30 minutes
Posted on Feb 18, 2025 - 19:42 UTC
Expected behavior: During this maintenance window, Brazilian Pix transactions may present intermittence in payment processing up to 10 minutes.
Start date and time: Mar. 17, 2025 at 06:00:00 UTC
End date and time: Mar. 17, 2025 at 06:30:00 UTC
Country: Brazil
Duration: 30 minutes
Posted on Feb 18, 2025 - 19:42 UTC
EBANX Dashboard Maintenance Mar 24, 2025 19:00-19:30 UTC
Update -
We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 13, 2025 - 19:31 UTC
Mar 13, 2025 - 19:31 UTC
Scheduled -
We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 10, 2025 - 14:44 UTC
Mar 10, 2025 - 14:44 UTC
Database maintenance - EBANX Local Latam Jun 9, 2025 07:00-08:00 UTC
We’re performing an emergency maintenance for a capacity adjustment on the infrastructure responsible for the EBANX Local Latam API.
We expect a total downtime of less than 1 minute affecting all transactions.
Posted on Jun 04, 2025 - 14:46 UTC
We expect a total downtime of less than 1 minute affecting all transactions.
Posted on Jun 04, 2025 - 14:46 UTC
[Worldpay] Maintenance Jul 8, 2025 04:00-16:00 UTC
Between 04:00 and 12:00 UTC on 8 July 2025, there may be a delay of up to 120 minutes
from Order Modification submission to the outcome appearing in the Merchant
Administration Interface and being returned in order notifications (if enabled).
Between 04:00 UTC 8 July 2025 and 16:00 UTC on 9 July 2025, there may be intermittent
disruption to the Pay By Link service for requests created shortly before the release
window.
Country: CL and BR
Date: 2025-07-08 - 2025-07-09
Duration: 8 hours and 12 hours
Expected Behavior: Intermittence or unavailability
Posted on Jul 04, 2025 - 13:53 UTC
from Order Modification submission to the outcome appearing in the Merchant
Administration Interface and being returned in order notifications (if enabled).
Between 04:00 UTC 8 July 2025 and 16:00 UTC on 9 July 2025, there may be intermittent
disruption to the Pay By Link service for requests created shortly before the release
window.
Country: CL and BR
Date: 2025-07-08 - 2025-07-09
Duration: 8 hours and 12 hours
Expected Behavior: Intermittence or unavailability
Posted on Jul 04, 2025 - 13:53 UTC
[Klap] Maintenance Jul 8, 2025 08:00-08:40 UTC
We want to inform you that on Tuesday, July 8th, between 4:00 a.m. and 4:40 a.m., we will be making several improvements to our acquiring service.
During this time window, the transactional service will be unavailable. We recommend that you take all necessary measures to ensure your business is not affected.
Country: CL
Date: 2025-07-08
Duration: 40 minutes
Expected Behavior: unavailable
Posted on Jul 04, 2025 - 09:29 UTC
During this time window, the transactional service will be unavailable. We recommend that you take all necessary measures to ensure your business is not affected.
Country: CL
Date: 2025-07-08
Duration: 40 minutes
Expected Behavior: unavailable
Posted on Jul 04, 2025 - 09:29 UTC
[Worldpay] Mantenimiento Jul 13, 2025 04:00-07:00 UTC
Between 04:00 UTC and 07:00 UTC on 13 July 2025, the LATAM Gateway will be undergoing maintenance, carrying out a database switchover.
Users may experience service disruption, including an outage of up to 30 minutes, during the above times.
Country: AR and BR
Date: 2025-07-13
Duration: 3 hours
Expected Behavior: Intermittence or unavailability
Posted on Jun 09, 2025 - 15:52 UTC
Users may experience service disruption, including an outage of up to 30 minutes, during the above times.
Country: AR and BR
Date: 2025-07-13
Duration: 3 hours
Expected Behavior: Intermittence or unavailability
Posted on Jun 09, 2025 - 15:52 UTC
[Worldpay] Maintenance Jul 24, 2025 16:00-20:00 UTC
Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: AR
Date: 2025-07-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:51 UTC
Country: AR
Date: 2025-07-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:51 UTC
[Worldpay] Mantenimiento Oct 9, 2025 16:00-20:00 UTC
This maintenance allows us to prove that a fail over to our alternative data centre works as intended, which is a necessary step to prevent uncontrolled outages during planned maintenance.
The fail over also allows us to continue our program of network maintenance activities, upgrading associated hardware and software whilst providing new security features.
Services affected
Card Payouts: Mastercard and Visa Payout attempts will be queued and processed after maintenance is complete. Mastercard Send Payouts and Visa Direct Payouts will not be affected.
Incremental Authorisation: Incremental Authorisation requests submitted without a cookie, or with the previous authorisation being over 3 days old will fail. We recommend resubmitting any failed requests after the maintenance is complete.
Online Refund Processing: Online Refund Processing will be unavailable for up to 3 hours.
Order Inquiries: Order Inquiries will be unavailable for up to 3 hours. If you have integrated Order Inquiry responses into your payment processing, then this could cause you impact during our maintenance. Order Inquiries submitted during our maintenance will return the following error:
Synchronised Order Modifications: Synchronised Order Modifications will be unavailable for up to 4 hours.
Order Modifications: Order Modifications submitted during our maintenance will be queued. Please don’t resubmit Order Modifications. All queued Order Modifications will be processed after maintenance is complete.
Auto-capture: Auto-captures will be paused during our maintenance and will be automatically processed after our maintenance is complete.
Order Notifications: Notifications for Authorised/Refused, not submitted via a batch, will be unaffected. All other notifications will be queued for up to 3 hours. Once the notification service resumes notifications will be sent in order and will work towards usual service.
Merchant Administration Interface: The Merchant Administration Interface will be unavailable for up to 3 hours.
Pay As Order: Pay As Order requests submitted will fail if the original order is older than 3 days. We recommend resubmitting any failed requests after the maintenance is complete to process the payment successfully. Pay As Order requests submitted during the maintenance will return the following error message:
Secure Test: Secure Test will be unavailable for up to 3 hours.
Velocity checking: Velocity checking will be unavailable for up to 1 hour.
Futurepay: Futurepay will be unavailable for up to 1 hour.
Payment processing that does not rely on any of the above services will be available throughout the maintenance.
Country: AR and BR
Date: 2025-10-09
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jun 11, 2025 - 16:57 UTC
The fail over also allows us to continue our program of network maintenance activities, upgrading associated hardware and software whilst providing new security features.
Services affected
Card Payouts: Mastercard and Visa Payout attempts will be queued and processed after maintenance is complete. Mastercard Send Payouts and Visa Direct Payouts will not be affected.
Incremental Authorisation: Incremental Authorisation requests submitted without a cookie, or with the previous authorisation being over 3 days old will fail. We recommend resubmitting any failed requests after the maintenance is complete.
Online Refund Processing: Online Refund Processing will be unavailable for up to 3 hours.
Order Inquiries: Order Inquiries will be unavailable for up to 3 hours. If you have integrated Order Inquiry responses into your payment processing, then this could cause you impact during our maintenance. Order Inquiries submitted during our maintenance will return the following error:
Synchronised Order Modifications: Synchronised Order Modifications will be unavailable for up to 4 hours.
Order Modifications: Order Modifications submitted during our maintenance will be queued. Please don’t resubmit Order Modifications. All queued Order Modifications will be processed after maintenance is complete.
Auto-capture: Auto-captures will be paused during our maintenance and will be automatically processed after our maintenance is complete.
Order Notifications: Notifications for Authorised/Refused, not submitted via a batch, will be unaffected. All other notifications will be queued for up to 3 hours. Once the notification service resumes notifications will be sent in order and will work towards usual service.
Merchant Administration Interface: The Merchant Administration Interface will be unavailable for up to 3 hours.
Pay As Order: Pay As Order requests submitted will fail if the original order is older than 3 days. We recommend resubmitting any failed requests after the maintenance is complete to process the payment successfully. Pay As Order requests submitted during the maintenance will return the following error message:
Secure Test: Secure Test will be unavailable for up to 3 hours.
Velocity checking: Velocity checking will be unavailable for up to 1 hour.
Futurepay: Futurepay will be unavailable for up to 1 hour.
Payment processing that does not rely on any of the above services will be available throughout the maintenance.
Country: AR and BR
Date: 2025-10-09
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jun 11, 2025 - 16:57 UTC