Investigating - We have identified an issue affecting the chargeback reports in the Merchant Area. As a result, the report is temporarily unavailable while we investigate and implement a fix.
We will provide updates as soon as more information becomes available and once the issue has been resolved.
Feb 20, 2026 - 18:03 UTC
Core Platform
Operational
90 days ago
99.98
% uptime
Today
Payments API
Operational
90 days ago
99.94
% uptime
Today
Payout API
Operational
90 days ago
100.0
% uptime
Today
Payment Page
Operational
90 days ago
100.0
% uptime
Today
Notification Service
Operational
90 days ago
99.99
% uptime
Today
Tokenization Service
Operational
90 days ago
100.0
% uptime
Today
EBANX Dashboard
Operational
90 days ago
100.0
% uptime
Today
Developer Tools
Operational
90 days ago
100.0
% uptime
Today
EBANX API Documentation
Operational
90 days ago
100.0
% uptime
Today
Sandbox API
Operational
90 days ago
100.0
% uptime
Today
Argentina
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Cash
Operational
90 days ago
100.0
% uptime
Today
Bank Transfer
Operational
90 days ago
100.0
% uptime
Today
Bolivia
Operational
90 days ago
100.0
% uptime
Today
Cash
Operational
90 days ago
100.0
% uptime
Today
Brazil
Operational
90 days ago
99.98
% uptime
Today
PIX
Operational
90 days ago
99.92
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Boleto
Operational
90 days ago
100.0
% uptime
Today
Bank Transfer
Operational
90 days ago
100.0
% uptime
Today
Cash
Operational
90 days ago
100.0
% uptime
Today
Chile
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
ServiPag
Operational
90 days ago
100.0
% uptime
Today
Voucher
Operational
90 days ago
100.0
% uptime
Today
Sencillito
Operational
90 days ago
100.0
% uptime
Today
Bank Transfer
Operational
90 days ago
100.0
% uptime
Today
MultiCaja
Operational
90 days ago
100.0
% uptime
Today
Colombia
Operational
90 days ago
99.94
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
99.78
% uptime
Today
Bank Transfer
Operational
90 days ago
100.0
% uptime
Today
Cash
Operational
90 days ago
100.0
% uptime
Today
Costa Rica
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Dominican Republic
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Ecuador
Operational
90 days ago
100.0
% uptime
Today
SafetyPay
Operational
90 days ago
100.0
% uptime
Today
Egypt
Operational
90 days ago
99.75
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Fawry
Operational
90 days ago
99.5
% uptime
Today
Ghana
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Guatemala
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
India
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Kenya
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Mexico
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Cash
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
SPEI
Operational
90 days ago
100.0
% uptime
Today
OXXO
Operational
90 days ago
100.0
% uptime
Today
Nigeria
Operational
90 days ago
100.0
% uptime
Today
Bank Transfer
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Panama
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Paraguay
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
Peru
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
PagoEfectivo
Operational
90 days ago
100.0
% uptime
Today
SafetyPay
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Philippines
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
South Africa
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Uganda
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Uruguay
Operational
90 days ago
100.0
% uptime
Today
Cards (credit/debit)
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Zambia
Operational
90 days ago
100.0
% uptime
Today
E-Wallet
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Payment method: Nequi Wallet, Nequi cards, Nequi in PSE Country: Colombia Start: Feb 25th, 8 am UTC End: Feb 25th, 9 am UTC
Impact: Nequi Payment processing may have intermittence during the maintenance window. Transactions may be rejected by the platform during this period. Posted on
Feb 20, 2026 - 14:57 UTC
Completed -
The scheduled maintenance has been completed.
Feb 21, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 02:00 UTC
Scheduled -
Payment method: PSE Country: Colombia Start: Feb 21st, 2 am UTC End: Feb 21st, 8 am UTC
Impact: PSE Payment processing may have intermittence during the maintenance window. Transactions may be rejected by the platform during this period.
Feb 20, 14:54 UTC
Feb 20, 2026
Unresolved incident: Merchant Area – Chargeback Report Unavailable.
Completed -
The scheduled maintenance has been completed.
Feb 13, 04:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 04:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Feb 12, 17:14 UTC
Scheduled -
Payment method: SPEI Country: Mexico Start: February 13th 04:00 UTC End: February 13th 04:30 UTC
Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Feb 12, 16:53 UTC
Completed -
The scheduled maintenance has been completed.
Feb 9, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 UTC
Scheduled -
Payment method: PSE Country: Colombia Start: Feb 7th, 17:00 UTC End: Feb 9th, 9:00 UTC
Impact: PSE Payment processing may have intermittence during the maintenance window. Transactions may be rejected by the platform during this period.
Feb 6, 11:48 UTC
Completed -
The scheduled maintenance has been completed.
Feb 9, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 06:00 UTC
Scheduled -
Payment method: PIX Country: Brazil Start: February 9th, 06:00 UTC End: February 9th, 06:30 UTC Impact: One of our PIX partners will perform a schedule maintenance on their transactional database. During this period, PIX transactions will present intermittence. It is expected up to 5 minutes of total downtime in all PIX transactions, with another 5 minutes of increased latency.
Feb 3, 13:39 UTC