All Systems Operational

Uptime over the past 90 days. View historical uptime.
Core Platform Operational
90 days ago
100.0 % uptime
Today
Payments API Operational
90 days ago
100.0 % uptime
Today
Payout API Operational
90 days ago
100.0 % uptime
Today
Payment Page Operational
90 days ago
100.0 % uptime
Today
Notification Service Operational
90 days ago
100.0 % uptime
Today
Tokenization Service Operational
90 days ago
100.0 % uptime
Today
EBANX Dashboard Operational
90 days ago
100.0 % uptime
Today
Developer Tools Operational
90 days ago
100.0 % uptime
Today
EBANX API Documentation Operational
90 days ago
100.0 % uptime
Today
Sandbox API Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
E-Wallet Operational
Cards (credit/debit) Operational
Cash Operational
Bank Transfer Operational
Bolivia Operational
Cash Operational
Brazil Operational
PIX Operational
Cards (credit/debit) Operational
E-Wallet Operational
Boleto Operational
Bank Transfer Operational
Cash Operational
Chile Operational
Cards (credit/debit) Operational
E-Wallet Operational
ServiPag Operational
Voucher Operational
Sencillito Operational
Bank Transfer Operational
MultiCaja Operational
Colombia Operational
Cards (credit/debit) Operational
E-Wallet Operational
Bank Transfer Operational
Cash Operational
Costa Rica Operational
Cards (credit/debit) Operational
Dominican Republic Operational
Cards (credit/debit) Operational
Ecuador Operational
SafetyPay Operational
Egypt Operational
Cards (credit/debit) Operational
Fawry Operational
Ghana Operational
E-Wallet Operational
Guatemala Operational
Cards (credit/debit) Operational
India Operational
E-Wallet Operational
Cards (credit/debit) Operational
Kenya Operational
Cards (credit/debit) Operational
E-Wallet Operational
Mexico Operational
Cards (credit/debit) Operational
Cash Operational
E-Wallet Operational
SPEI Operational
OXXO Operational
Nigeria Operational
Bank Transfer Operational
Cards (credit/debit) Operational
E-Wallet Operational
Panama Operational
Cards (credit/debit) Operational
Paraguay Operational
Cards (credit/debit) Operational
Peru Operational
Cards (credit/debit) Operational
PagoEfectivo Operational
SafetyPay Operational
E-Wallet Operational
Philippines Operational
E-Wallet Operational
South Africa Operational
Cards (credit/debit) Operational
E-Wallet Operational
Uganda Operational
E-Wallet Operational
Uruguay Operational
Cards (credit/debit) Operational
E-Wallet Operational
Zambia Operational
E-Wallet Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

EBANX Dashboard Maintenance Jan 22, 2026 20:00-23:00 UTC

We will perform scheduled maintenance on all EBANX Dashboard environments. The maintenance is expected to last 3 hours, and all access to the EBANX Dashboard will be unavailable during this period.
Posted on Dec 19, 2025 - 19:10 UTC
Dec 22, 2025

No incidents reported today.

Dec 21, 2025

No incidents reported.

Dec 20, 2025
Notice of Cloudflare Service Disruption
Resolved - We have completed an extended period of monitoring to ensure full system stability.

Throughout the Cloudflare instability, our teams maintained active surveillance of our systems and confirmed no significant impact to our services. We consider this incident resolved and operations continue as usual.
Dec 20, 22:18 UTC
Monitoring - Cloudflare is currently experiencing another instability moment. We have not observed any significant impact on our API, but some connections may experience intermittent latency. We are monitoring the situation.
Dec 19, 16:19 UTC
[Mexico] [Payout] Emergency SPEI Maintenance
Completed - The scheduled maintenance has been completed.
Dec 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 06:00 UTC
Scheduled - SPEI will be performing an emergency maintenance. Clients will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Dec 17, 15:56 UTC
Dec 19, 2025
[Colombia] Degradation in Bank Transfer processing
Resolved - The incident is now resolved.
Dec 19, 20:30 UTC
Update - The incident is now resolved.
Dec 19, 20:29 UTC
Monitoring - One of our partners in Colombia is experiencing intermittent issues with payment processing. During this period, some transactions may be rejected by the platform. We are actively monitoring the situation.

Country: Colombia
Start: December 19th, 18:35 am (UTC)
Dec 19, 19:29 UTC
Notice of Cloudflare Service Disruption
Resolved - Cloudflare recently experienced a major global incident. Our team immediately monitored our infrastructure and confirmed that impact on our transactions was kept to a minimum. The external issue is now resolved, and our operations are stable.
Dec 19, 14:03 UTC
Monitoring - Cloudflare is currently experiencing instability. We have not observed any significant impact on our API, but some connections may experience intermittent latency. We are monitoring the situation.
Dec 19, 12:47 UTC
[Mexico] [Payout] Emergency SPEI Maintenance
Completed - The scheduled maintenance has been completed.
Dec 19, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 05:30 UTC
Scheduled - SPEI will be performing an emergency maintenance. Clients will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Dec 17, 15:57 UTC
Dec 18, 2025
[Mexico] [Payout] Emergency SPEI Maintenance
Completed - The scheduled maintenance has been completed.
Dec 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 01:00 UTC
Scheduled - SPEI will be performing an emergency maintenance. Clients will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Dec 17, 15:55 UTC
Dec 17, 2025
[Colombia] PSE Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 15:53 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of PSE services. Transactions may be rejected by the platform during this period.

Country: Colombia
Start: December 15th, 6 am (UTC)
End: December 15th, 9 am (UTC)

Impact: This maintenance will take place on December 15th from 6 a.m. until December 15th at 9 a.m.; during this time, service intermittence is expected.
Dec 12, 20:25 UTC
[Colombia] PSE Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 15:53 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 5, 17:05 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of its services. Transactions may be rejected by the platform during this period.
Payment Type: PSE
Country: Colombia
Start: December 8th, 6 am (UTC)
End: December 8th, 9 am (UTC)
Duration: 3 hours
Impact: This maintenance will take place on December 8th from 6 a.m. until December 8th at 9 a.m.; during this time, service intermittence is expected.
Dec 5, 16:58 UTC
[Mexico] [Payout] SPEI Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 15:52 UTC
Scheduled - Payment method: SPEI (instant payment)
Country: Mexico
Start: Dec 6th 12:30 UTC
End: Dec 6th 12:40 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Dec 2, 20:41 UTC
[Mexico] [Payout] SPEI Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 15:52 UTC
Scheduled - Payment method: SPEI (instant payment)
Country: Mexico

Start: Dec 2nd 6:00 UTC
End: Dec 2nd 6:30 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Nov 27, 13:09 UTC
[Payout] [Mexico] Arcus Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 15:52 UTC
Scheduled - Payment method: Arcus (SPEI)
Country: Mexico
Start: Nov. 28th 4:00 UTC
End: Nov 28th 4:30 UTC
Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Nov 25, 12:01 UTC
SPEI Payments
Completed - The scheduled maintenance has been completed.
Dec 17, 15:52 UTC
Scheduled - We would like to inform you about a scheduled maintenance from one of our partners. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability. Despite all contingency measures, the service is expected to remain fully operational during the maintenance window.

Payment Type: SPEI
Country: Mexico
Start: November 11, 2025 – 04:00 UTC
End: November 11, 2025 – 06:00 UTC
Duration: 2 hours
Expected Behaviour: SPEI payments may be unavailable for processing (both sending and receiving) during the maintenance window.
Nov 10, 23:03 UTC
Capitec Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 15:52 UTC
Update - We would like to inform you about a scheduled maintenance on CapitecPay. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability.

Partner: Capitec
Payment Type: CapitecPay
Country: South Africa
Start: November 10, 2025 – 23:00 UTC
End: November 11, 2025 – 00:00 UTC
Expected Behaviour: Service should remain fully operational during the maintenance.
Nov 10, 19:49 UTC
Scheduled - We would like to inform you about a scheduled maintenance on CapitecPay. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability.

Partner: Capitec
Payment Type: CapitecPay
Country: South Africa
Start: November 10, 2025 – 23:00 UTC
End: November 11, 2025 – 00:00 UTC
Expected Behaviour: Service should remain fully operational during the maintenance.
Nov 10, 19:49 UTC
Arcus Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 15:51 UTC
Scheduled - We would like to inform you about a scheduled maintenance on Arcus. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability. Despite all contingency measures, it is possible that occasional intermittencies may occur in payment processing during the maintenance window.

Details:
Payment Type: SPEI (Payouts)
Country: Mexico
Date (Time UTC): November 08, 2025 – 16:00 UTC
Duration: 12 hours (expected to end on November 09, 2025 – 04:00 UTC)
Expected Behaviour: Payouts will be withheld for processing until partner maintenance is completed.
Nov 7, 19:10 UTC
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
[Mexico] [Payout] SPEI Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Dec 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 18:00 UTC
Scheduled - SPEI will be performing an emergency maintenance. Clients will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Dec 12, 17:51 UTC
Dec 11, 2025

No incidents reported.

Dec 10, 2025
[Mexico] [Payout] SPEI Maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 01:00 UTC
Scheduled - Payment method: SPEI (instant payment)
Country: Mexico
Start: Dec 10th 1:00 UTC
End: Dec 10th 2:00 UTC
Impact: Merchants will be able to create payouts during this window, but EBANX will withhold processing until the partner's maintenance is completed. After this period, the payouts created during the maintenance window will be processed normally.
Dec 9, 19:07 UTC
Dec 9, 2025

No incidents reported.

Dec 8, 2025
[Local Operation] Databases Planned Maintenance Window
Completed - The scheduled maintenance has been completed.
Dec 8, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 06:00 UTC
Scheduled - Please be advised that we will be conducting scheduled maintenance on our core database systems.
While the maintenance window is 30 minutes, we anticipate a brief period of service unavailability lasting less than 1 minute.
Our cross-border operations will not be affected.
Nov 7, 23:21 UTC
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