All Systems Operational

Uptime over the past 90 days. View historical uptime.
Core Platform Operational
90 days ago
99.99 % uptime
Today
Payments API ? Operational
90 days ago
100.0 % uptime
Today
Payout API ? Operational
90 days ago
100.0 % uptime
Today
Payment Page ? Operational
90 days ago
100.0 % uptime
Today
Notification Service ? Operational
90 days ago
100.0 % uptime
Today
Tokenization Service ? Operational
90 days ago
100.0 % uptime
Today
EBANX Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Developer Tools Operational
90 days ago
100.0 % uptime
Today
EBANX API Documentation ? Operational
90 days ago
100.0 % uptime
Today
Sandbox API ? Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
E-Wallet ? Operational
Cards (credit/debit) ? Operational
Cash ? Operational
Bank Transfer ? Operational
Bolivia Operational
Cash ? Operational
Brazil Operational
PIX ? Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Boleto ? Operational
Bank Transfer ? Operational
Cash ? Operational
Chile Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
ServiPag ? Operational
Voucher ? Operational
Sencillito ? Operational
Bank Transfer ? Operational
MultiCaja ? Operational
Colombia Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Bank Transfer ? Operational
Cash ? Operational
Costa Rica Operational
Cards (credit/debit) ? Operational
Dominican Republic Operational
Cards (credit/debit) ? Operational
Ecuador Operational
SafetyPay ? Operational
Egypt Operational
Cards (credit/debit) ? Operational
Fawry ? Operational
Ghana Operational
E-Wallet ? Operational
Guatemala Operational
Cards (credit/debit) ? Operational
India Operational
E-Wallet ? Operational
Cards (credit/debit) ? Operational
Kenya Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Mexico Operational
Cards (credit/debit) ? Operational
Cash ? Operational
E-Wallet ? Operational
SPEI ? Operational
OXXO ? Operational
Nigeria Operational
Bank Transfer ? Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Panama Operational
Cards (credit/debit) ? Operational
Paraguay Operational
Cards (credit/debit) ? Operational
Peru Operational
Cards (credit/debit) ? Operational
PagoEfectivo ? Operational
SafetyPay ? Operational
E-Wallet ? Operational
Philippines Operational
E-Wallet ? Operational
South Africa Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Uganda Operational
E-Wallet ? Operational
Uruguay Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Zambia Operational
E-Wallet ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Nequi Maintenance Nov 4, 2025 07:00-08:00 UTC

Nequi Wallet and Card payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: November 4th, 7 am - 8 am (UTC)
Duration: 1 hour
Expected Behavior: Intermittence or unavailability
Posted on Oct 31, 2025 - 19:40 UTC

[Worldpay] Maintenance Nov 7, 2025 04:00-12:00 UTC

Between 04:00 and 12:00 UTC on October 7th 2025, there may be a delay of up to 120 minutes from Order Modification submission to the outcome appearing in the Merchant Administration Interface and being returned in order notifications (if enabled).

All other services will be unaffected. Payment Processing that doesn't rely on the Services OrderModification & PayByLink, won't be affected at all. So no volume routing to other provider is needed.

Country: AR and BR
Date: 2025-10-07
Duration: 8 hours
Expected Behavior: Intermittence or unavailability
Posted on Oct 01, 2025 - 19:45 UTC
Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
[South Africa] Degraded partner performance
Resolved - This incident has been resolved.
Oct 31, 17:04 UTC
Investigating - We are currently experiencing an outage with our Capitec Pay payment partner in South Africa. The issue began at 13:20 UTC and remains ongoing. Our team is actively monitoring the situation and will share updates as they become available.
Oct 31, 13:21 UTC
All Fawry services maintenance
Completed - The scheduled maintenance has been completed.
Oct 31, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 02:30 UTC
Scheduled - Please be informed that All Fawry services will be unavailable due to the Daylight-Saving Time during the following time window (GMT+3)

🕒 From: 30/10/2025 – 11:30 PM
🕐 To: 31/10/2025 – 01:30 AM
Oct 16, 14:49 UTC
[Colombia] Partner Outage
Resolved - The outage issue affecting our Nequi payment partner in Colombia has been resolved. As of 00:23 UTC, services have returned to normal and transactions are processing as expected. Our team will keep closely monitoring
Oct 31, 01:12 UTC
Identified - We are currently experiencing an outage with our Nequi payment partner in Colombia. The issue began at 22:32 UTC and remains ongoing. Our team is actively monitoring the situation and will share updates as they become available.
Oct 30, 23:32 UTC
Oct 30, 2025
[Brazil] Pix experiencing degradation due to incident on BACEN
Resolved - PIX payments are back to normal.
Oct 30, 19:54 UTC
Investigating - BACEN (Central Bank of Brazil) is experiencing degradation. PIX payments conversion affected.
Oct 30, 19:38 UTC
Oct 29, 2025
[Worldpay ] Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 04:00 UTC
Scheduled - Impact: Service disruption
Dates: 28 October - 29 October 2025

WorldPay announced maintenance on their systems between 04:00 and 12:00 UTC on 28 October 2025. No direct impact is expected as we have fallback with different acquirers in Brazil and Argentina

All other services are unaffected.
Oct 24, 14:44 UTC
Oct 28, 2025
Oct 27, 2025

No incidents reported.

Oct 26, 2025
Nequi Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 04:50 UTC
Scheduled - Nequi Wallet and Card payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: October 26th, 4:50 am - 8 am (UTC)
Duration: 3 hours and 10 minutes
Expected Behavior: Intermittence or unavailability
Oct 23, 19:00 UTC
PSE Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 02:00 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: October 26th, 2 am - 8 am (UTC)
Duration: 6 hours
Expected Behavior: Intermittence or unavailability
Oct 6, 17:09 UTC
Oct 25, 2025
[Costa Rica] - Cards Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 04:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 04:00 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Costa Rica
Date: October 25th, 4 am - 4:15 am (UTC)
Duration: 15 minutes
Expected Behavior: Intermittence or unavailability
Oct 6, 17:01 UTC
Oct 24, 2025

No incidents reported.

Oct 23, 2025
[Capitec] Capitec App Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 UTC
Scheduled - Capitec will be conducting emergency maintenance on their App. During this time, the app will be inaccessible and the maintenance screen will be displayed.
Oct 22, 20:26 UTC
Oct 22, 2025
Oct 21, 2025
[PSE] Colombia bank Bancolombia unavailable for Bank transfer
Resolved - This incident has been resolved.
Oct 21, 17:24 UTC
Identified - Bancolombia is currently unavailable and does not appear on the PSE transfer bank list.
Oct 21, 13:54 UTC
[Brazil] Emergency Maintenance to enhance PIX reliability
Completed - The scheduled maintenance has been completed, and all redundancy tests were successfully executed.

This marks the completion of the actions initiated in previous maintenance windows, ensuring improved stability and reliability for PIX transactions.

We appreciate your continued trust and understanding as we work to maintain the highest standards of service availability.
Oct 21, 06:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 UTC
Scheduled - As part of our continuous efforts to enhance PIX reliability, we will conduct another emergency maintenance to further improve our network redundancy.

This is expected to be the final step in the actions that began on October 16th and continued on October 18th, when we achieved partial success in testing after the adjustments made by our RSFN (Brazilian Financial System Network) providers.

During the maintenance, PIX processing will experience a brief downtime window, expected to last less than one minute.

We appreciate your understanding as we complete this essential step to further strengthen the stability and reliability of our PIX services.
Oct 18, 13:10 UTC
Oct 20, 2025
[Colombia] Partner Outage
Resolved - The outage issue affecting our Nequi payment partner in Colombia has been resolved. As of 08:02 UTC, services have returned to normal, and transactions are processing as expected.

We will continue to monitor the situation closely and share a summary report if necessary.
Oct 20, 08:53 UTC
Investigating - We are currently experiencing an outage with our Nequi payment partner in Colombia. The issue began at 06:48 UTC and remains ongoing. Our team is actively monitoring the situation in collaboration with the provider and will share updates as they become available.
Oct 20, 07:30 UTC
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