In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 2026 - 03:00 UTC
Scheduled - Payment method(s): PSE
Country: Colombia
Start: 2026-04-13 03:00 UTC
End: 2026-04-13 08:00 UTC
Impact: PSE (Bank Transfer) payment processing may experience intermittent degradation, potentially leading to transaction rejections during the maintenance window.

Apr 13, 2026 03:00-08:00 UTC
Core Platform Operational
90 days ago
99.98 % uptime
Today
Payments API Operational
90 days ago
99.93 % uptime
Today
Payout API Operational
90 days ago
100.0 % uptime
Today
Payment Page Operational
90 days ago
100.0 % uptime
Today
Notification Service Operational
90 days ago
99.99 % uptime
Today
Tokenization Service Operational
90 days ago
100.0 % uptime
Today
EBANX Dashboard Operational
90 days ago
100.0 % uptime
Today
Developer Tools Operational
90 days ago
100.0 % uptime
Today
EBANX API Documentation Operational
90 days ago
100.0 % uptime
Today
Sandbox API Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Bolivia Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
Brazil Operational
90 days ago
99.98 % uptime
Today
PIX Operational
90 days ago
99.9 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Boleto Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
Chile Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
ServiPag Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Colombia Under Maintenance
90 days ago
99.94 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
99.79 % uptime
Today
Bank Transfer Under Maintenance
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
Costa Rica Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Dominican Republic Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Ecuador Operational
90 days ago
100.0 % uptime
Today
SafetyPay Operational
90 days ago
100.0 % uptime
Today
Egypt Operational
90 days ago
99.5 % uptime
Today
Fawry Operational
90 days ago
99.5 % uptime
Today
Guatemala Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Kenya Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Mexico Operational
90 days ago
99.98 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Cash Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
99.93 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Nigeria Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Panama Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Paraguay Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
Peru Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
PagoEfectivo Operational
90 days ago
100.0 % uptime
Today
SafetyPay Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Philippines Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Uruguay Operational
90 days ago
100.0 % uptime
Today
Cards (credit/debit) Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
E-Wallet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[Payout] [Mexico] SPEI Maintenance Apr 14, 2026 04:00-05:00 UTC

Payment method: SPEI
Country: Mexico
Start: April. 14th 4:00 UTC
End: April. 14th 5:00 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.

Posted on Apr 07, 2026 - 13:29 UTC

[Payout][Argentina] DEBIN Maintenance Apr 19, 2026 07:00-08:00 UTC

Payment method: DEBIN
Country: Argentina
Start: April 19th 7:00 UTC
End: April 19th 8:00 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.

Posted on Apr 06, 2026 - 13:46 UTC

[Brazil] [PIX] Scheduled maintenance affecting PIX (Pay-in, Pay-out, Payments and Refunds) Apr 20, 2026 06:00-07:00 UTC

One of our PIX partners will perform a schedule redundancy test to improve PIX payment experience.

Payment method: PIX
Country: Brazil
Start: April 20rd, 6 AM UTC
End: April 20rd, 7 AM UTC
Impact: During the maintenance window, all types of PIX transactions may suffer slight degradation in response time. No outage is expected.

Posted on Mar 19, 2026 - 20:37 UTC

[Cross-Border Operations] Scheduled Infrastructure Update May 12, 2026 06:00-06:30 UTC

Payment method(s): All payment methods

Country: All Countries

Start: May 12th 06:00 AM UTC
End: May 12th 06:30 AM UTC

Impact: We will be performing a scheduled platform infrastructure update affecting EBANX services. While the maintenance window is 30 minutes, a brief period of service unavailability, lasting less than 1 minute, is anticipated.

Posted on Apr 09, 2026 - 12:35 UTC

[Payout][Argentina] DEBIN Maintenance May 17, 2026 05:00-11:00 UTC

Payment method: DEBIN
Country: Argentina
Start: May 17th 5:00 UTC
End: May 17th 11:00 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.

Posted on Apr 06, 2026 - 13:46 UTC
Apr 13, 2026

Unresolved incident: [Colombia][Bank Transfer] PSE Scheduled maintenance.

Apr 12, 2026
Completed - The scheduled maintenance has been completed.
Apr 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 02:00 UTC
Scheduled - Payment method(s): PSE
Country: Colombia
Start: 2026-04-12 02:00 UTC
End: 2026-04-12 05:00 UTC
Impact: PSE (Bank Transfer) payment processing may experience intermittent degradation, potentially leading to transaction rejections during the maintenance window.

Apr 1, 20:50 UTC
Apr 11, 2026
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 05:00 UTC
Scheduled - Payment method: SPEI
Country: Mexico
Start: April. 11th 5:00 UTC
End: April. 11th 8:00 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.

Apr 9, 20:49 UTC
Apr 10, 2026
Resolved - Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC.
We received information that Arcus was experiencing some instability, but they have already informed us that everything is fine now. We checked here and the payouts are already being processed correctly.

Apr 10, 15:22 UTC
Investigating - Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC
Apr 10, 13:52 UTC
Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026
Completed - The scheduled maintenance has been completed.
Apr 7, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 06:00 UTC
Scheduled - Please be advised that EBANX will be conducting scheduled maintenance on its core database systems.
While the maintenance window is 30 minutes, we anticipate a brief period of service unavailability lasting less than 1 minute.

Mar 4, 13:16 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 05:00 UTC
Scheduled - Payment method: Arcus (SPEI)
Country: Mexico
Start: April. 07th 5:00 UTC
End: April. 07th 6:00 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.

Mar 31, 12:59 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Resolved - The issue affecting PIX transactions via the Payments API has been resolved, and services are operating normally
Apr 1, 12:14 UTC
Identified - The cause of the degradation affecting PIX payments has been identified. Our teams are actively working with partners to restore full service stability.
Apr 1, 12:12 UTC
Investigating - Payment method(s): PIX, Payments API
Country: Brazil
Impact: We are observing a degradation in PIX payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.

Apr 1, 11:30 UTC
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.