[Niubiz] Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 04:00 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-04-26
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Apr 26, 2025 04:00-11:00 UTC
Third party acquirers ? Operational
API ? Operational
Customer Checkout ? Operational
EBANX Dashboard ? Operational
Sandbox Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Partner Maintenance - Brazilian PIX Transactions Jan 13, 2025 06:00-06:20 UTC

Our PIX partner provider will be performing a datacenter migration to improve the reliability and performance of their services. During this maintenance window, Brazilian PIX transactions may experience a maximum of 20 minutes of downtime

Start time: January 13, 2025, at 6:00 UTC
End time: January 13, 2025, at 6:20 UTC

Country: Brazil
Duration: 20 minutes
Posted on Dec 04, 2024 - 19:41 UTC

Database maintenance - EBANX Local Latam Feb 18, 2025 06:00-07:00 UTC

We’re performing an emergency maintenance for a capacity adjustment on the infrastructure responsible for the EBANX Local Latam API.

We expect a total downtime of less than 1 minute affecting all transactions.
Posted on Feb 11, 2025 - 20:13 UTC

PSE Colombia Datacenter Maintenance Mar 10, 2025 04:00-05:00 UTC

Update - We expect a service interruption for bank transfer payments/PSE in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 09, 2025 - 14:52 UTC
Scheduled - We expect a service interruption for bank transfer payments in Colombia. As ACH Colombia informs, at the request of Confiar Cooperativa Financiera, that a scheduled maintenance will take place in its datacenter on March 10, from 04:00 UTC to 05:00 UTC. During this period, transactional services will be unavailable.
Mar 09, 2025 - 14:50 UTC

Partner Maintenance - Brazilian PIX Transactions Mar 17, 2025 06:00-06:30 UTC

Our PIX partner provider will be performing a maintenance to improve the reliability and performance of their services.
Expected behavior: During this maintenance window, Brazilian Pix transactions may present intermittence in payment processing up to 10 minutes.

Start date and time: Mar. 17, 2025 at 06:00:00 UTC
End date and time: Mar. 17, 2025 at 06:30:00 UTC

Country: Brazil
Duration:  30 minutes
Posted on Feb 18, 2025 - 19:42 UTC

EBANX Dashboard Maintenance Mar 24, 2025 19:00-19:30 UTC

Update - We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 13, 2025 - 19:31 UTC
Scheduled - We will perform scheduled maintenance on the EBANX dashboard for all environments, which may impact performance. The maintenance is expected to last 30 minutes, and a few minutes of intermittence is expected during this period.
Mar 10, 2025 - 14:44 UTC

PSE Maintenance Apr 27, 2025 02:00-10:00 UTC

PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: April 27th, 2 AM - 10AM (UTC)
Duration: 8 hours
Expected Behavior: Intermittence or unavailability
Posted on Apr 16, 2025 - 15:50 UTC

[Niubiz] Maintenance May 3, 2025 04:00-11:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-05-03
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Posted on Mar 05, 2025 - 18:18 UTC

[Worldpay] Maintenance LATAM Gateway May 6, 2025 04:00 - May 7, 2025 16:00 UTC

Between 04:00 and 12:00 UTC on 6 May 2025, there may be a delay of up to 120 minutes from Order Modification submission to the outcome appearing in the Merchant Administration Interface and being returned in order notifications (if enabled).

Between 04:00 UTC 6 May 2025 and 16:00 UTC on 7 May 2025, there may be intermittent disruption to the Pay By Link service for requests created shortly before the release window.

Country: AR and BR
Date: 2025-05-06
Duration: 36 hours
Expected Behavior: Service interruption
Posted on Apr 23, 2025 - 19:26 UTC

[Nupay] Maintenance May 13, 2025 04:00-09:00 UTC

We would like to inform you that we will be performing scheduled maintenance on NuPay systems on 05/13/2025, with the aim of updating infrastructure components to the most recent and secure versions.

Impact: During this period, NuPay will be unavailable.
Time: 1:00 AM to 6:00 AM (Brasília time) - 5 hours
UTC: 4:00 AM to 9:00 AM

Recommendation: We recommend that you temporarily disable NuPay from your systems during maintenance hours to avoid inconvenience to your customers.
Posted on Apr 23, 2025 - 18:49 UTC

[Niubiz] Maintenance May 17, 2025 04:00-11:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 05, 2025 - 18:04 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-05-17
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Mar 05, 2025 - 18:03 UTC

[Niubiz] Maintenance May 17, 2025 04:00-11:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-09-13
Duration: 7 hours
Expected Behavior: Intermittence or unavailability
Posted on Sep 13, 2025 - 04:00 UTC

[Worldpay] Maintenance Jul 24, 2025 16:00-20:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-07-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:51 UTC

[Worldpay] Maintenance Oct 9, 2025 16:00-20:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-10-09
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jan 24, 2025 - 12:53 UTC
System Metrics Month Week Day
API Uptime
Fetching
EBANX Dashboard Uptime
Fetching
Apr 26, 2025

Unresolved incident: [Niubiz] Maintenance.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
[Worldpay] Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 16:00 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR
Date: 2025-04-24
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Jan 24, 12:45 UTC
[Klap] Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 08:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 08:00 UTC
Scheduled - [Cards payments] payments may present [For this activity there is no intermittency or planned interruption of service.] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.
Country: CL
Date: 2025-04-24
Duration: 05 minutes
Expected Behavior: unavailable
Apr 23, 19:38 UTC
Apr 23, 2025

No incidents reported.

Apr 22, 2025
[Worldpay] Maintenance LATAM Gateway
Completed - The scheduled maintenance has been completed.
Apr 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 04:00 UTC
Scheduled - [Cards payments] payments may present [For this activity there is no intermittency or planned interruption of service.] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR and BR
Date: 2025-04-22
Duration: 3 hours
Expected Behavior: Service interruption
Mar 26, 20:15 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025
Degraded partner performance
Resolved - The issue with degraded performance affecting our payment partner PSE (ACH Colombia S.A.) has been resolved.

As of 18:30, transactions are being processed normally again, and the service is operating as expected.

We will continue to monitor the situation to ensure stability.
Apr 13, 19:29 UTC
Identified - We are currently experiencing degraded performance with our payment partner PSE (ACH Colombia S.A.). The issue started at 17:00 UTC and is still ongoing.

This may impact transactions processed through PSE, especially for users in Colombia.

We are actively monitoring the situation and will provide updates as they become available.
Apr 13, 18:06 UTC
Apr 12, 2025

No incidents reported.

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