All Systems Operational

Uptime over the past 90 days. View historical uptime.
Core Platform Operational
90 days ago
99.99 % uptime
Today
Payments API ? Operational
90 days ago
100.0 % uptime
Today
Payout API ? Operational
90 days ago
100.0 % uptime
Today
Payment Page ? Operational
90 days ago
100.0 % uptime
Today
Notification Service ? Operational
90 days ago
100.0 % uptime
Today
Tokenization Service ? Operational
90 days ago
100.0 % uptime
Today
EBANX Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Developer Tools Operational
90 days ago
100.0 % uptime
Today
EBANX API Documentation ? Operational
90 days ago
100.0 % uptime
Today
Sandbox API ? Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
E-Wallet ? Operational
Cards (credit/debit) ? Operational
Cash ? Operational
Bank Transfer ? Operational
Bolivia Operational
Cash ? Operational
Brazil Operational
PIX ? Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Boleto ? Operational
Bank Transfer ? Operational
Cash ? Operational
Chile Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
ServiPag ? Operational
Voucher ? Operational
Sencillito ? Operational
Bank Transfer ? Operational
MultiCaja ? Operational
Colombia Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Bank Transfer ? Operational
Cash ? Operational
Costa Rica Operational
Cards (credit/debit) ? Operational
Dominican Republic Operational
Cards (credit/debit) ? Operational
Ecuador Operational
SafetyPay ? Operational
Egypt Operational
Cards (credit/debit) ? Operational
Fawry ? Operational
Ghana Operational
E-Wallet ? Operational
Guatemala Operational
Cards (credit/debit) ? Operational
India Operational
E-Wallet ? Operational
Cards (credit/debit) ? Operational
Kenya Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Mexico Operational
Cards (credit/debit) ? Operational
Cash ? Operational
E-Wallet ? Operational
SPEI ? Operational
OXXO ? Operational
Nigeria Operational
Bank Transfer ? Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Panama Operational
Cards (credit/debit) ? Operational
Paraguay Operational
Cards (credit/debit) ? Operational
Peru Operational
Cards (credit/debit) ? Operational
PagoEfectivo ? Operational
SafetyPay ? Operational
E-Wallet ? Operational
Philippines Operational
E-Wallet ? Operational
South Africa Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Uganda Operational
E-Wallet ? Operational
Uruguay Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Zambia Operational
E-Wallet ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Arcus Maintenance Nov 8, 2025 16:00 - Nov 9, 2025 04:00 UTC

We would like to inform you about a scheduled maintenance on Arcus. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability. Despite all contingency measures, it is possible that occasional intermittencies may occur in payment processing during the maintenance window.

Details:
Payment Type: SPEI (Payouts)
Country: Mexico
Date (Time UTC): November 08, 2025 – 16:00 UTC
Duration: 12 hours (expected to end on November 09, 2025 – 04:00 UTC)
Expected Behaviour: Payouts will be withheld for processing until partner maintenance is completed.
Posted on Nov 07, 2025 - 19:10 UTC

Capitec Maintenance Nov 10, 2025 23:00 - Nov 11, 2025 00:00 UTC

Update - We would like to inform you about a scheduled maintenance on CapitecPay. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability.

Partner: Capitec
Payment Type: CapitecPay
Country: South Africa
Start: November 10, 2025 – 23:00 UTC
End: November 11, 2025 – 00:00 UTC
Expected Behaviour: Service should remain fully operational during the maintenance.
Nov 10, 2025 - 19:49 UTC
Scheduled - We would like to inform you about a scheduled maintenance on CapitecPay. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability.

Partner: Capitec
Payment Type: CapitecPay
Country: South Africa
Start: November 10, 2025 – 23:00 UTC
End: November 11, 2025 – 00:00 UTC
Expected Behaviour: Service should remain fully operational during the maintenance.
Nov 10, 2025 - 19:49 UTC

SPEI Payments Nov 11, 2025 04:00-06:00 UTC

We would like to inform you about a scheduled maintenance from one of our partners. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability. Despite all contingency measures, the service is expected to remain fully operational during the maintenance window.

Payment Type: SPEI
Country: Mexico
Start: November 11, 2025 – 04:00 UTC
End: November 11, 2025 – 06:00 UTC
Duration: 2 hours
Expected Behaviour: SPEI payments may be unavailable for processing (both sending and receiving) during the maintenance window.
Posted on Nov 10, 2025 - 23:03 UTC

[Brazil] PIX Planned Maintenance Window Dec 8, 2025 06:00-06:30 UTC

One of our partners will perform scheduled maintenance in one of their systems. The maintenance window will last 30 minutes. During this interval, we expect PIX transactions to fail for a total of 5 minutes, plus another 5 minutes in case of rollback.

Expected behavior for PIX transactions during the approximately 5 minutes of outage:
- PIX QRCode: QrCode generation will not be directly affected, but If the customer tries to scan and pay the QrCode during the window of downtime, he will receive an error. The same QRCode can be scanned later and paid with success.
- Enrollments: Customers will not be able to complete/accept the enrollment during the window of downtime. Enrollment confirmation will be delayed during the same window of downtime.
- Payouts: Payouts will suffer up to 5 minutes of delay to be performed if requested during the window of downtime.
Posted on Nov 05, 2025 - 14:34 UTC

[Local Operation] Databases Planned Maintenance Window Dec 8, 2025 06:00-06:30 UTC

Please be advised that we will be conducting scheduled maintenance on our core database systems.
While the maintenance window is 30 minutes, we anticipate a brief period of service unavailability lasting less than 1 minute.
Our cross-border operations will not be affected.
Posted on Nov 07, 2025 - 23:21 UTC

EBANX Dashboard Maintenance Dec 18, 2025 20:00-22:00 UTC

We will perform scheduled maintenance on all EBANX Dashboard environments.
The maintenance is expected to last 2 hours, and all access to the EBANX Dashboard will be unavailable during this period.
Posted on Nov 18, 2025 - 19:00 UTC
Nov 20, 2025
[Colombia] NEQUI Transactions – Payment Processing Instability
Resolved - Last instability seen at 04:25 UTC. Our team will keep closely monitoring.
Nov 20, 04:36 UTC
Monitoring - We have identified instability affecting NEQUI transactions in Colombia
As a precaution, Nequi has been temporarily disabled until the processing flow stabilizes.
The incident began at around 01:30 UTC. We will share updates as soon as new information becomes available.
Nov 20, 02:15 UTC
Nov 19, 2025
[All Countries] Degradation in Third Party Content Delivery Network
Resolved - All work has been completed, and the re-routes and configurations are now properly established.
Nov 19, 17:14 UTC
Update - We are initiating the gradual re-enablement of traffic through our Content Delivery Network partner.
Nov 19, 14:02 UTC
Update - With the issue resolved by our Content Delivery Network partner, we will continue monitoring through tomorrow to ensure stability.
Nov 18, 20:11 UTC
Update - Operations are running as expected for now; monitoring will persist.
Nov 18, 19:46 UTC
Update - No anomalies have been detected recently; monitoring stays active.
Nov 18, 19:15 UTC
Update - Indicators remain within normal thresholds; ongoing monitoring continues.
Nov 18, 18:43 UTC
Update - Everything is stable at the moment, and we will maintain active monitoring.
Nov 18, 18:11 UTC
Update - We are continuing to monitor for any further issues.
Nov 18, 17:36 UTC
Update - Performance is currently stable, and our team will keep monitoring.
Nov 18, 16:57 UTC
Update - Service performance remains stable at this moment; we will continue to monitor closely.
Nov 18, 16:26 UTC
Update - Performance is stable for now; we'll continue to monitor.
Nov 18, 15:50 UTC
Update - Systems are operating normally. We are maintaining active monitoring to confirm sustained stability across all services.
Nov 18, 15:18 UTC
Update - System performance is operating at normal levels.
Cloudflare announced that the fix was implemented and they are monitoring.
Nov 18, 14:46 UTC
Update - We are confirming system stability and will maintain continuous monitoring for the next several hours.
We will provide an update every 30 minutes.
Nov 18, 14:13 UTC
Update - We continue to actively monitor system performance.
Nov 18, 13:25 UTC
Update - Brazil NuPay is experiencing partial outage.
Nov 18, 12:49 UTC
Monitoring - The traffic re-route fix has been fully implemented, and we are currently monitoring the results to ensure service stability.
Nov 18, 12:25 UTC
Update - Restoration work is ongoing. Our team is implementing a traffic re-routing strategy for all merchants using the affected Content Delivery Network. This action aims to mitigate the impact while we work toward full service recovery.
Nov 18, 12:10 UTC
Identified - We are currently observing service degradation across all EBANX services for merchants using the Cloudflare Content Delivery Network. Our team is actively investigating the issue identify the root cause and restore full functionality as soon as possible.
Nov 18, 11:57 UTC
[Mexico] Degraded SPEI Payout Partner Performance
Resolved - The degraded performance issue affecting our SPEI payouts in Mexico has been resolved, and transactions are processing as expected. We will continue to monitor the situation closely and share a summary report if necessary.
Nov 19, 07:14 UTC
Investigating - We are currently experiencing degraded performance with our SPEI payout partner in Mexico. The issue began at 02:33 UTC and is still ongoing. Our team is actively monitoring the situation together with the provider to restore normal service as soon as possible. We will continue to provide updates as more information becomes available.
Nov 19, 05:42 UTC
Nov 18, 2025
[Egypt] Degradation in payment processing
Resolved - The issue affecting payment processing with our partner has been resolved. We have confirmed that all systems are back to normal and payment processing in Egypt is fully operational. We will continue to monitor performance to ensure stability.
Nov 18, 15:49 UTC
Update - We are continuing to work closely with our partner and actively working to restore full service levels as quickly as possible.
Nov 18, 13:39 UTC
Update - Our payment partner continues to monitor the situation and is working to resolve the issue as quickly as possible. We remain in contact with their team and will provide further updates as soon as more information becomes available.
Nov 18, 12:31 UTC
Identified - We have identified communication issues with one of our payment partners in Egypt, resulting in degraded payment processing. The issue began at approximately 10:50 UTC, and our teams are actively monitoring it.
Nov 18, 11:25 UTC
[Brazil] Emergency PIX Maintenance Window
Completed - The scheduled maintenance has been completed.
Nov 18, 06:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 UTC
Scheduled - We have an emergency maintenance to perform on our PIX Infrastructure in order to adhere with BACEN's API version upgrade. During this maintenance, our partners will also improve the resilience in their internal network connectivity as a future prevention for the PIX incident we had on November 9th.

During this window, PIX transactions may be unavailable for approximately 5 minutes, followed by up to 15 minutes of degraded performance.

Below is the expected behavior for PIX transactions during the maintenance window

- PIX QRCode: QrCode generation will not be directly affected, but If the customer tries to scan and pay the QrCode during the window of downtime, he will be receive an error. The same QRCode can be scanned later and paid with success.

- Enrollments: Customers will not be able to complete/accept the enrollment during the window of downtime. Enrollment confirmation will be delayed during the same window of downtime.

- Payouts: Payouts will suffer up to 5 minutes of delay to be performed if requested during the window of downtime

- Onboarding: The onboarding of digital accounts will return errors for the duration of the maintenance.
Nov 14, 17:04 UTC
Nov 17, 2025

No incidents reported.

Nov 16, 2025
[Colombia] Scheduled maintenance affecting PSE processing
Completed - The scheduled maintenance has been completed.
Nov 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 01:00 UTC
Scheduled - A third-party provider has scheduled maintenance that will temporarily impact PSE processing in Colombia. The service will be unavailable during this window (November 16th, 1 am to 5 am UTC).
Nov 13, 13:48 UTC
Nov 15, 2025
[Argentina] Degradation in Payin and Payout processing
Resolved - Communication with our document validation partner in Argentina has returned to expected levels, and pay-in and pay-out processing is now operating normally.
Nov 15, 17:02 UTC
Identified - We have identified intermittent communication issues with our document validation partner in Argentina, affecting pay-in and pay-out processing. The degradation began around 14:00 UTC, and our teams are monitoring the situation closely.
Nov 15, 16:48 UTC
Nov 14, 2025

No incidents reported.

Nov 13, 2025
[Mexico] Scheduled maintenance affecting SPEI payment processing
Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 04:00 UTC
Scheduled - A third-party provider has scheduled maintenance that may impact our services. Transactions may be rejected during the maintenance window (Nov 13, 2025 4:00 AM UTC to Nov 13, 2025 6:00 AM UTC).
Nov 12, 20:28 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
PSE Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:00 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: November 10th, 6 am - 9 am (UTC)
Duration: 3 hours
Expected Behavior: Intermittence or unavailability
Nov 7, 20:38 UTC
Nov 9, 2025
Nequi Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 12:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 04:40 UTC
Scheduled - Nequi Wallet and Card payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: November 9th, 4:40 am - 12:40 am (UTC)
Duration: 8 hours
Expected Behavior: Intermittence or unavailability
Nov 5, 16:54 UTC
[Brasil] PIX degradation
Resolved - Incident resolved
Nov 9, 07:00 UTC
Monitoring - We have restored our service, and we are monitoring it.
Nov 9, 06:18 UTC
Update - We are seeing recovery, however, conversion is still below normal.
Nov 9, 06:04 UTC
Update - Customers are able to create the PIX payment but unable to pay. We already working on it.
Nov 9, 05:52 UTC
Investigating - We have identified a degradation in our PIX payment type payments. We are investigating.
Nov 9, 05:31 UTC
Nov 8, 2025

No incidents reported.

Nov 7, 2025
[Worldpay] Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:00 UTC
Scheduled - Between 04:00 and 12:00 UTC on October 7th 2025, there may be a delay of up to 120 minutes from Order Modification submission to the outcome appearing in the Merchant Administration Interface and being returned in order notifications (if enabled).

All other services will be unaffected. Payment Processing that doesn't rely on the Services OrderModification & PayByLink, won't be affected at all. So no volume routing to other provider is needed.

Country: AR and BR
Date: 2025-10-07
Duration: 8 hours
Expected Behavior: Intermittence or unavailability
Oct 1, 19:45 UTC
Nov 6, 2025

No incidents reported.

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