All Systems Operational

Uptime over the past 90 days. View historical uptime.
Core Platform Operational
90 days ago
99.99 % uptime
Today
Payments API Operational
90 days ago
100.0 % uptime
Today
Payout API Operational
90 days ago
100.0 % uptime
Today
Payment Page Operational
90 days ago
100.0 % uptime
Today
Notification Service Operational
90 days ago
100.0 % uptime
Today
Tokenization Service Operational
90 days ago
100.0 % uptime
Today
EBANX Dashboard Operational
90 days ago
99.99 % uptime
Today
Developer Tools Operational
90 days ago
100.0 % uptime
Today
EBANX API Documentation Operational
90 days ago
100.0 % uptime
Today
Sandbox API Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
E-Wallet Operational
Cards (credit/debit) Operational
Cash Operational
Bank Transfer Operational
Bolivia Operational
Cash Operational
Brazil Operational
PIX Operational
Cards (credit/debit) Operational
E-Wallet Operational
Boleto Operational
Bank Transfer Operational
Cash Operational
Chile Operational
Cards (credit/debit) Operational
E-Wallet Operational
ServiPag Operational
Voucher Operational
Sencillito Operational
Bank Transfer Operational
MultiCaja Operational
Colombia Operational
Cards (credit/debit) Operational
E-Wallet Operational
Bank Transfer Operational
Cash Operational
Costa Rica Operational
Cards (credit/debit) Operational
Dominican Republic Operational
Cards (credit/debit) Operational
Ecuador Operational
SafetyPay Operational
Egypt Operational
Cards (credit/debit) Operational
Fawry Operational
Ghana Operational
E-Wallet Operational
Guatemala Operational
Cards (credit/debit) Operational
India Operational
E-Wallet Operational
Cards (credit/debit) Operational
Kenya Operational
Cards (credit/debit) Operational
E-Wallet Operational
Mexico Operational
Cards (credit/debit) Operational
Cash Operational
E-Wallet Operational
SPEI Operational
OXXO Operational
Nigeria Operational
Bank Transfer Operational
Cards (credit/debit) Operational
E-Wallet Operational
Panama Operational
Cards (credit/debit) Operational
Paraguay Operational
Cards (credit/debit) Operational
Peru Operational
Cards (credit/debit) Operational
PagoEfectivo Operational
SafetyPay Operational
E-Wallet Operational
Philippines Operational
E-Wallet Operational
South Africa Operational
Cards (credit/debit) Operational
E-Wallet Operational
Uganda Operational
E-Wallet Operational
Uruguay Operational
Cards (credit/debit) Operational
E-Wallet Operational
Zambia Operational
E-Wallet Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Arcus Maintenance Nov 8, 2025 16:00 - Nov 9, 2025 04:00 UTC

We would like to inform you about a scheduled maintenance on Arcus. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability. Despite all contingency measures, it is possible that occasional intermittencies may occur in payment processing during the maintenance window.

Details:
Payment Type: SPEI (Payouts)
Country: Mexico
Date (Time UTC): November 08, 2025 – 16:00 UTC
Duration: 12 hours (expected to end on November 09, 2025 – 04:00 UTC)
Expected Behaviour: Payouts will be withheld for processing until partner maintenance is completed.
Posted on Nov 07, 2025 - 19:10 UTC

Capitec Maintenance Nov 10, 2025 23:00 - Nov 11, 2025 00:00 UTC

Update - We would like to inform you about a scheduled maintenance on CapitecPay. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability.

Partner: Capitec
Payment Type: CapitecPay
Country: South Africa
Start: November 10, 2025 – 23:00 UTC
End: November 11, 2025 – 00:00 UTC
Expected Behaviour: Service should remain fully operational during the maintenance.
Nov 10, 2025 - 19:49 UTC
Scheduled - We would like to inform you about a scheduled maintenance on CapitecPay. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability.

Partner: Capitec
Payment Type: CapitecPay
Country: South Africa
Start: November 10, 2025 – 23:00 UTC
End: November 11, 2025 – 00:00 UTC
Expected Behaviour: Service should remain fully operational during the maintenance.
Nov 10, 2025 - 19:49 UTC

SPEI Payments Nov 11, 2025 04:00-06:00 UTC

We would like to inform you about a scheduled maintenance from one of our partners. Our technical teams and infrastructure possess a wide range of capabilities and robust protocols to carry out this activity and ensure maximum service stability. Despite all contingency measures, the service is expected to remain fully operational during the maintenance window.

Payment Type: SPEI
Country: Mexico
Start: November 11, 2025 – 04:00 UTC
End: November 11, 2025 – 06:00 UTC
Duration: 2 hours
Expected Behaviour: SPEI payments may be unavailable for processing (both sending and receiving) during the maintenance window.
Posted on Nov 10, 2025 - 23:03 UTC

[Payout] [Mexico] Arcus Maintenance Nov 28, 2025 04:00-04:30 UTC

Payment method: Arcus (SPEI)
Country: Mexico
Start: Nov. 28th 4:00 UTC
End: Nov 28th 4:30 UTC
Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Posted on Nov 25, 2025 - 12:01 UTC

[Mexico] [Payout] SPEI Maintenance Dec 2, 2025 06:00-06:30 UTC

Payment method: SPEI (instant payment)
Country: Mexico

Start: Dec 2nd 6:00 UTC
End: Dec 2nd 6:30 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Posted on Nov 27, 2025 - 13:09 UTC

[Mexico] [Payout] SPEI Maintenance Dec 6, 2025 12:30-12:40 UTC

Payment method: SPEI (instant payment)
Country: Mexico
Start: Dec 6th 12:30 UTC
End: Dec 6th 12:40 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Posted on Dec 02, 2025 - 20:41 UTC

[Local Operation] Databases Planned Maintenance Window Dec 8, 2025 06:00-06:30 UTC

Please be advised that we will be conducting scheduled maintenance on our core database systems.
While the maintenance window is 30 minutes, we anticipate a brief period of service unavailability lasting less than 1 minute.
Our cross-border operations will not be affected.
Posted on Nov 07, 2025 - 23:21 UTC

EBANX Dashboard Maintenance Dec 18, 2025 20:00-22:00 UTC

We will perform scheduled maintenance on all EBANX Dashboard environments.
The maintenance is expected to last 2 hours, and all access to the EBANX Dashboard will be unavailable during this period.
Posted on Nov 18, 2025 - 19:00 UTC
Dec 4, 2025

No incidents reported today.

Dec 3, 2025
[Brazil] PIX Planned Maintenance Window
Completed - The partner canceled this maintenance.
Dec 3, 13:52 UTC
Scheduled - One of our partners will perform scheduled maintenance in one of their systems. The maintenance window will last 30 minutes. During this interval, we expect PIX transactions to fail for a total of 5 minutes, plus another 5 minutes in case of rollback.

Expected behavior for PIX transactions during the approximately 5 minutes of outage:
- PIX QRCode: QrCode generation will not be directly affected, but If the customer tries to scan and pay the QrCode during the window of downtime, he will receive an error. The same QRCode can be scanned later and paid with success.
- Enrollments: Customers will not be able to complete/accept the enrollment during the window of downtime. Enrollment confirmation will be delayed during the same window of downtime.
- Payouts: Payouts will suffer up to 5 minutes of delay to be performed if requested during the window of downtime.
Nov 5, 14:34 UTC
[Mexico] OXXOPay Transactions – Payment Processing Instability
Resolved - The incident is now resolved.
Dec 3, 13:13 UTC
Investigating - We are currently experiencing instability with our OXXOPay provider in Mexico. The issue began at 05:10 UTC and is still ongoing. Our team is monitoring the situation closely in partnership with the provider, and we will share updates as soon as new information becomes available.
Dec 3, 07:33 UTC
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
[Colombia] PSE Maintenance - Phase 2
Completed - The partner has canceled this maintenance.
Nov 28, 14:40 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve service quality.

Impact: Intermittence is expected during the entire maintenance window. Service unavailability is expected between 05:00 and 06:00 am (UTC). During the unavailability period, payment requests will be hard declined by EBANX API, and payment confirmations will not be sent.
Nov 26, 13:09 UTC
[Colombia] PSE Maintenance - Phase 1
Completed - The partner has canceled this maintenance.
Nov 28, 14:39 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve service quality.

Impact: Intermittence is expected during the entire maintenance window. Service unavailability is expected between 7 and 07:30 am (UTC). During the unavailability period, payment requests will be hard declined by EBANX API, and payment confirmations will not be sent.
Nov 26, 13:06 UTC
Nov 27, 2025
[Mexico] Arcus Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 04:00 UTC
Scheduled - Payment method: SPEI
Country: Mexico

Start: Nov. 27th 4:00 UTC
End: Nov 27th 5:00 UTC

Impact: Merchants will be able to create payouts during this window, but EBANX will withhold the process until the partner's maintenance is over. After this period, the payouts created during the maintenance window will be processed normally.
Nov 26, 20:53 UTC
Nov 26, 2025
[Nigeria] Verve Cards Transactions – Payment Processing Instability
Resolved - Service reestablished.
Nov 26, 16:31 UTC
Monitoring - We are monitoring the Verve approval rate and seems to be backing to normal.
Nov 26, 14:54 UTC
Investigating - We have identified processing issues affecting VERVE cards in Nigeria. We have already contacted our partners regarding this matter and are waiting for further feedback. We will provide an update as soon as more information becomes available.
Nov 26, 14:19 UTC
[Colombia] NEQUI Transactions – Payment Processing Instability
Resolved - Service reestablished.
Nov 26, 16:04 UTC
Monitoring - Nequi has recovered its services and we are continuing to monitor.
Nov 26, 15:20 UTC
Identified - We have identified instability affecting NEQUI transactions in Colombia. Our provider has confirmed that they are facing an ongoing incident, and we will continue following up with them.
Nov 26, 14:56 UTC
Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
[Nigeria] Cards Transactions – Payment Processing Instability
Resolved - The issue affecting payment processing using some cards on Nigeria has been resolved. We will continue to monitor performance to ensure stability.
Nov 21, 11:10 UTC
Update - Our partners are continuing to investigate the root cause of the processing issues affecting some cards in Nigeria. We remain in close contact with their team and will provide further updates once we have significant progress to report.
Nov 20, 21:00 UTC
Investigating - We have identified processing issues affecting credit and debit cards in Nigeria. We have already contacted our partners regarding this matter and are waiting for further feedback. We will provide an update as soon as more information becomes available.
Nov 20, 17:11 UTC
Nov 20, 2025
[Colombia] NEQUI Transactions – Payment Processing Instability
Resolved - Last instability seen at 04:25 UTC. Our team will keep closely monitoring.
Nov 20, 04:36 UTC
Monitoring - We have identified instability affecting NEQUI transactions in Colombia
As a precaution, Nequi has been temporarily disabled until the processing flow stabilizes.
The incident began at around 01:30 UTC. We will share updates as soon as new information becomes available.
Nov 20, 02:15 UTC
← Incident History Powered by Atlassian Statuspage