All Systems Operational

Uptime over the past 90 days. View historical uptime.
Core Platform Operational
90 days ago
99.99 % uptime
Today
Payments API ? Operational
90 days ago
100.0 % uptime
Today
Payout API ? Operational
90 days ago
100.0 % uptime
Today
Payment Page ? Operational
90 days ago
100.0 % uptime
Today
Notification Service ? Operational
90 days ago
100.0 % uptime
Today
Tokenization Service ? Operational
90 days ago
100.0 % uptime
Today
EBANX Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Developer Tools Operational
90 days ago
100.0 % uptime
Today
EBANX API Documentation ? Operational
90 days ago
100.0 % uptime
Today
Sandbox API ? Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
E-Wallet ? Operational
Cards (credit/debit) ? Operational
Cash ? Operational
Bank Transfer ? Operational
Bolivia Operational
Cash ? Operational
Brazil Operational
PIX ? Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Boleto ? Operational
Bank Transfer ? Operational
Cash ? Operational
Chile Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
ServiPag ? Operational
Voucher ? Operational
Sencillito ? Operational
Bank Transfer ? Operational
MultiCaja ? Operational
Colombia Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Bank Transfer ? Operational
Cash ? Operational
Costa Rica Operational
Cards (credit/debit) ? Operational
Dominican Republic Operational
Cards (credit/debit) ? Operational
Ecuador Operational
SafetyPay ? Operational
Egypt Operational
Cards (credit/debit) ? Operational
Fawry ? Operational
Ghana Operational
E-Wallet ? Operational
Guatemala Operational
Cards (credit/debit) ? Operational
India Operational
E-Wallet ? Operational
Cards (credit/debit) ? Operational
Kenya Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Mexico Operational
Cards (credit/debit) ? Operational
Cash ? Operational
E-Wallet ? Operational
SPEI ? Operational
OXXO ? Operational
Nigeria Operational
Bank Transfer ? Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Panama Operational
Cards (credit/debit) ? Operational
Paraguay Operational
Cards (credit/debit) ? Operational
Peru Operational
Cards (credit/debit) ? Operational
PagoEfectivo ? Operational
SafetyPay ? Operational
E-Wallet ? Operational
Philippines Operational
E-Wallet ? Operational
South Africa Operational
Cards (credit/debit) ? Operational
Uganda Operational
E-Wallet ? Operational
Uruguay Operational
Cards (credit/debit) ? Operational
E-Wallet ? Operational
Zambia Operational
E-Wallet ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PSE Maintenance Sep 21, 2025 02:00-08:00 UTC

PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: September 21st, 2 am - 8 am (UTC)
Duration: 6 hours
Expected Behavior: Intermittence or unavailability
Posted on Sep 04, 2025 - 19:11 UTC

[Niubiz] Maintenance Sep 22, 2025 03:00-03:30 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-09-22
Duration: 30 minutes
Expected Behavior: Intermittence or unavailability
Posted on Sep 01, 2025 - 17:48 UTC

[Worldpay] Mantenimiento Oct 9, 2025 16:00-20:00 UTC

This maintenance allows us to prove that a fail over to our alternative data centre works as intended, which is a necessary step to prevent uncontrolled outages during planned maintenance.

The fail over also allows us to continue our program of network maintenance activities, upgrading associated hardware and software whilst providing new security features.

Services affected

Card Payouts: Mastercard and Visa Payout attempts will be queued and processed after maintenance is complete. Mastercard Send Payouts and Visa Direct Payouts will not be affected.

Incremental Authorisation: Incremental Authorisation requests submitted without a cookie, or with the previous authorisation being over 3 days old will fail. We recommend resubmitting any failed requests after the maintenance is complete.

Online Refund Processing: Online Refund Processing will be unavailable for up to 3 hours.

Order Inquiries: Order Inquiries will be unavailable for up to 3 hours. If you have integrated Order Inquiry responses into your payment processing, then this could cause you impact during our maintenance. Order Inquiries submitted during our maintenance will return the following error:



Synchronised Order Modifications: Synchronised Order Modifications will be unavailable for up to 4 hours.

Order Modifications: Order Modifications submitted during our maintenance will be queued. Please don’t resubmit Order Modifications. All queued Order Modifications will be processed after maintenance is complete.

Auto-capture: Auto-captures will be paused during our maintenance and will be automatically processed after our maintenance is complete.

Order Notifications: Notifications for Authorised/Refused, not submitted via a batch, will be unaffected. All other notifications will be queued for up to 3 hours. Once the notification service resumes notifications will be sent in order and will work towards usual service.

Merchant Administration Interface: The Merchant Administration Interface will be unavailable for up to 3 hours.

Pay As Order: Pay As Order requests submitted will fail if the original order is older than 3 days. We recommend resubmitting any failed requests after the maintenance is complete to process the payment successfully. Pay As Order requests submitted during the maintenance will return the following error message:



Secure Test: Secure Test will be unavailable for up to 3 hours.

Velocity checking: Velocity checking will be unavailable for up to 1 hour.

Futurepay: Futurepay will be unavailable for up to 1 hour.

Payment processing that does not rely on any of the above services will be available throughout the maintenance.

Country: AR and BR
Date: 2025-10-09
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Jun 11, 2025 - 16:57 UTC

[Worldpay] Maintenance Oct 9, 2025 16:00-20:00 UTC

Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: AR and BR
Date: 2025-10-09
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Posted on Sep 09, 2025 - 18:41 UTC
Sep 19, 2025

No incidents reported today.

Sep 18, 2025
[Brazil] PIX Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 UTC
Scheduled - We are performing emergency maintenance to comply with a new BACEN regulation. This will cause approximately 30 minutes of complete service unavailability, followed by 30 minutes of degraded performance. All PIX transactions, will be affected.
Sep 16, 20:14 UTC
Sep 17, 2025
[Niubiz] Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 03:00 UTC
Scheduled - Cards payments may present intermittence or unavailability in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: PE
Date: 2025-09-17
Duration: 30 minutes
Expected Behavior: Intermittence or unavailability
Sep 1, 19:45 UTC
Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025
PSE Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:00 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: September 14th, 3 am - 5 am (UTC)
Duration: 2 hours
Expected Behavior: Intermittence or unavailability
Sep 4, 19:09 UTC
[Transbank] Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:00 UTC
Scheduled - On Saturday, September 13, backbone firewall updates will be performed, which may cause a degradation of services for Portales, Webpay, Onepay, POS IP, and PSP.
The work will take place on Saturday, September 13, from 11:00 PM to 2:00 AM on Sunday, September 14.

Country: CL
Date: 2025-09-13
Duration: 3 hours
Expected Behavior: Intermittence or unavailability
Sep 10, 19:58 UTC
Service instability when processing Verve card brand transactions in Nigeria
Resolved - The service has largely recovered to normal SLA. The main issue ended on 13th September at 07:00 UTC.
Sep 14, 00:00 UTC
Update - The issue is still ongoing and we are working together with our partner to reestablish the services.
Sep 12, 20:48 UTC
Investigating - Since 16:30 UTC, we have identified an issue when processing transactions with the Verve card brand in Nigeria. All other card brands are functioning normally, and we are monitoring the situation closely.
Sep 12, 18:01 UTC
Sep 13, 2025
Sep 12, 2025
Sep 11, 2025
[Transbank] Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 UTC
Scheduled - Between Friday, September 12 and Saturday, September 13, backbone firewall updates will be performed, which may cause a degradation of services for Portales, Webpay, Onepay, POS IP, and PSP.

The work windows will be:
Friday, September 12, from 23:00 PM to 2:00 AM on Saturday, September 13.

Country: CL
Date: 2025-09-12
Duration: 3 hours
Expected Behavior: Intermittence or unavailability
Sep 10, 19:54 UTC
Sep 10, 2025
Sep 9, 2025
[MX] Degraded payout partner performance
Resolved - The degraded performance issue affecting our SPEI payouts in Mexico has been resolved, and transactions are processing as expected. We will continue to monitor the situation closely and share a summary report if necessary.
Sep 9, 01:32 UTC
Identified - We are currently experiencing degraded performance with our SPEI payouts in Mexico. The issue began at 08:12 UTC and remains ongoing. Our team is actively monitoring the situation in collaboration with the payment provider and will share updates as they become available.
Sep 8, 13:22 UTC
Sep 8, 2025
Pix latency
Resolved - We experienced latency in Pix transactions due to a change in the platform environment that hosts the application. The issue was identified and promptly mitigated.
The incident window was from 14:45 UTC to 15:30 UTC.
Sep 8, 16:12 UTC
Dashboard Local Latam instability
Resolved - The Dashboard Local Latam experienced brief instability earlier today.
The issue has been resolved and services are now functioning as expected.
Sep 8, 11:13 UTC
[MX] Degraded payout partner performance
Resolved - The degraded performance issue affecting our SPEI payouts in Mexico has been resolved. As of 06:16 UTC, services have returned to normal, and transactions are processing as expected. We will continue to monitor the situation closely and share a summary report if necessary.
Sep 8, 08:03 UTC
Identified - We are currently experiencing degraded performance with our SPEI payouts in Mexico. The issue began at 02:50 UTC and remains ongoing. Our team is actively monitoring the situation in collaboration with the payment provider and will share updates as they become available.
Sep 8, 05:52 UTC
[Brazil] PIX Maintenance Window Notification
Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 5, 19:51 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 5, 19:34 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 19:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 19:57 UTC
Scheduled - One of our partners will perform an emergency maintenance during 1 hour. During this interval, the processing of PIX transactions will present intermittence.
Sep 4, 19:57 UTC
Sep 7, 2025
PSE Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 19:01 UTC
Scheduled - PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.

Country: Colombia
Date: September 7th, 1 am - 5 am (UTC)
Duration: 4 hours
Expected Behavior: Intermittence or unavailability
Sep 4, 18:58 UTC
Sep 6, 2025
[BR] Second occurencce of Brazilian bank instability affecting PIX transactions
Resolved - Service back to normal. Incident window from 22:45 UTC to 01:20 UTC.
Sep 6, 01:45 UTC
Monitoring - We have detected failures in PIX processing in Brazil again, due to an outage in the service provided by one of our partner banks. Our team is actively getting in touch with the bank to understand the root cause and restore the service as quickly as possible.
Sep 6, 01:21 UTC
Sep 5, 2025
[BR] Brazilian bank instability affecting PIX transactions
Resolved - The PIX processing failures in Brazil have been resolved. The incident occurred from 2025-09-05 14:57 UTC to 16:01 UTC, and the service is now operating normally.
Sep 5, 16:39 UTC
Identified - We have detected failures in PIX processing in Brazil, due to an outage in the service provided by one of our partner banks. Our team is actively getting in touch with the bank to understand the root cause and restore the service as quickly as possible.
Sep 5, 16:12 UTC
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